Zähringerstrasse 25, Zurich Old Town - City Center, 8001 Zurich, Switzerland
#35 of 125 hotels in Zurich
Guests' ChoiceBased on 1975 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
8.2
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 9, 2024
Estela
FranceIt was a bit overpriced.
It was very new everything, nice entry, lovely staff and they were super lovely that they allowed us to do the check-in earlier and they had our room prepared. Everything honestly was perfect, very clean and close to all the important places.
Stayed in December 2024
Reviewed: December 8, 2024
Kevin
MaltaNoise coming from other rooms.
Excellent location and helpful staff members. Very well connected to public transportation.
Stayed in December 2024
Reviewed: December 8, 2024
Agata
PolandBreakfast smells in the room - even I was on 4th floor. Early morning the smells woke me up :(
Perfect localization and room quality
Stayed in December 2024
Reviewed: December 7, 2024
Ekaterini
CanadaAdd a couple of hooks in the bathroom for robe
Cleanliness, location, incredible staff
Stayed in December 2024
Reviewed: December 6, 2024
Jonathan
MaltaPrice but this is Zürich
Friendly staff, Good location, Clean property
Stayed in December 2024
Reviewed: December 3, 2024
Ali
SwitzerlandGreat customer service, great location, and cleanliness was top and was very comfortable. Few minutes walk the centre, to the Zurich main station and all the sight seen and shops.. I positively recommend it!!
Stayed in December 2024
Reviewed: December 1, 2024
Nancy
United StatesThe reception area, hallways, and rooms are immaculately clean. The beds are very comfortable and the bathrooms are well-stocked with the necessities.
Stayed in November 2024
Reviewed: November 29, 2024
Christiane
SwitzerlandExcellent value for money. Great location. Lovely team. 12PM checkout is ideal.
Stayed in November 2024
Reviewed: November 29, 2024
Yun
TaiwanNothing.
Fantastic! The bed is comfortable and interior decorating is cozy. Service is absolutely great but have some problem with their payment system. The location is near Zurich HB.
Stayed in November 2024
Reviewed: November 27, 2024
Jamie
SwitzerlandThe online check-in didn't work and they didn't have a 24-hour reception desk (I had to go next door).
The price was great, the location could not be more central, and despite the location, the room was exceptionally quiet. The bed was also comfy and the room was clean. I didn't have breakfast but it looked yummy.
Stayed in November 2024
Reviewed: November 25, 2024
Lolik
LuxembourgThe door in the bathroom was weird to open and close
The location, friendly staff and quiet
Stayed in November 2024
Reviewed: November 18, 2024
Ludmila
CanadaHave a gym would be nice as the room wouldn't accommodate even a good stretch
Excellent breakfast. Good location walking distance from the train station. Small rooms expected for a historic building.
Stayed in November 2024
Reviewed: November 15, 2024
Jenny
AustraliaVery friendly staff. Very clean rooms and a good location. Walking distance to everything
Stayed in November 2024
Reviewed: November 15, 2024
Maribel
AustraliaWe didn’t avail of the breakfast coz buffet selection so basic n little n not worth it
Short walk to transport hub
Stayed in October 2024
Reviewed: November 15, 2024
Lamis
GermanyNothing
Clean, breakfast, stuff I figured my Portmonee and they contacted ne and sent it by post the next day very well wrapped. Thank you
Stayed in October 2024
Reviewed: November 12, 2024
Ivan
SerbiaThe only thing I had issues with was the soundproofing. I could hear a guest in the next room talking on the phone over the speakerphone. I could even hear someone walking in the room above me in the middle of the night, which woke me up. But this only happened on the second night of my two-night stay.
The location was perfect. Staff was amazing and very helpful. Room was very clean and breakfast very nice.
Stayed in November 2024
Reviewed: November 6, 2024
Alejandra
United StatesVery clean, pretty aesthetic. Close to train station, lots of places to eat, and top zurich sights. Breakfast Buffett was very tasty. Lots of selection.
Stayed in November 2024
Reviewed: November 5, 2024
Elena
MalaysiaNothing
Conveniently located . Brightly and nice art pieces. Breakfast was nice
Stayed in October 2024
Reviewed: November 4, 2024
Dana
SwitzerlandBeautiful design of the hotel and decoration of the rooms. Tasty breakfast.
Stayed in November 2024
Reviewed: November 4, 2024
Miles
United StatesRoom was small for the price but that's Zurich. it was laid out well.
Great location in the center of the Old Town. Lots's of sights, restaurants, and bars within walking distance. Also, had a cough so the free Ricola at reception were a welcome surprise.
Stayed in November 2024
Reviewed: November 4, 2024
Carolina
AustraliaGood-sized rooms. Awesome bed and shower. The room was very clean. Breakfast was outstanding.
Stayed in November 2024
Reviewed: November 2, 2024
Jo
United KingdomNeeded a blanket and a second pillow
Staff, location and clenliness. Not too overpriced.
Stayed in November 2024
Reviewed: November 1, 2024
Michael
United KingdomIt would be better to have a variety of food during breakfast. Also, an extra pillow would be lovely for the guests but it wouldn’t affect the great experience we had.
The property is located centrally to everything, such as trams, trains and restaurants and cafe shops. The staff were friendly and accomodating and were helpful to give us directions and recommendations on where to go and what to do. The room was decent and and the bed was comfortable as well. The toilet was also clean. There’s also bottled water provided as well as tea and coffee. Food was also sumptous during breakfast.
Stayed in October 2024
Reviewed: November 1, 2024
Miquela
CanadaThe hotel room I had was quite warn.
Hotel Felix is in a great location. The staff are lovely and the room was clean.
Stayed in October 2024
Reviewed: October 31, 2024
Rachel
United KingdomNothing
Location was near train station and close to old town. Room was very comfortable, bathroom was nice and had everything you needed
Stayed in October 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content