The Room. The staff

Stayed in April 2025

The property was clean and the decore was different, such a VIBE! We enjoyed our stay♥️

Stayed in April 2025

Room was very small

Stayed in April 2025

Good vibes

Nice

Stayed in January 2025

George at the front desk was incredibly helpful and went out of his way to ensure we had a wonderful stay

Stayed in March 2025

Neat, clean, well-equipped, food options.

Stayed in March 2025

I had an amazing weekend, and a big part of that was thanks to the exceptional service provided by Artemii, the receptionist. His professionalism, friendliness, and attention to detail made my stay truly memorable. He went above and beyond to ensure everything went smoothly, and I truly appreciate his efforts. Thank you, Artemii, for making my experience so special!

Stayed in March 2025

We love The Five and had a fantastic evening away. The warm staff, fantastic food and all around experience will keep us coming back to our little home away from home any time we can.

Stayed in March 2025

I stayed in the east wing where the rooms are very small, eg there was not much room for my suitcase left and in the bathroom there was no space left for my things. But the room was well equipped, eg there was a fridge.

The stay in this beautiful place was very good. The service is very good, very friendly and helpful staff. Special thanks to Amindra! The spa is very good, I can recommend everyone to visit it.

Stayed in March 2025

A bit far from Zurich city

The rooms were luxurious and spacious, the spa was very good and the entertainment room was one of the best with pool table and table tennis!

Stayed in December 2024

The breakfast selection was limited, which was a bit disappointing. In addition, the staff in the restaurants seemed a bit slow. Compared to our previous visit three years ago, the facilities appeared heavily used and could benefit from some refurbishment to maintain their quality.

The hotel staff were very supportive and friendly, which made our stay more enjoyable. The beds were very comfortable. Moreover, the indoor pool was decent.

Stayed in March 2025

Friendly staff and amazing service.

I was in the sister resort in Dubai

Stayed in March 2025

Fantastic hotel with friendly staff

Stayed in March 2025

The location was far from the center.

I like everything

Stayed in February 2025

It's a short distance into Old Town and half the price for a room in Okd Town. I felt that the room was comparable to a five star hotel.

Stayed in February 2025

East wing rooms doesn’t have any windows in the room that can be opened for fresh air so sometimes feels suffocated in room

Nice and good area , far from city but well connected with train station nearby

Stayed in February 2025

Wi-Fi and AC.

Reastaurant.

Stayed in February 2025

Staying at Five was an excellent opportunity. All the courtesy and professionalism of the attendants is above the hotel average, with special emphasis on employees Teodor and Olexis, as well as the bar serving Marina at The Pentohouse Club. They were absolutely kindest and with an amazing hospitality.

Stayed in February 2025

The rooms were kinda warm and air was damp due to the lack of ventilation. There was a faint smell of mold almost.

The property staff was kind and the hotel amenities were great.

Stayed in February 2025

Breakfast menu could include more variety and difference between days of the week.

Very comfortable and clean room, excellent staff and timely support.

Stayed in February 2025

Needs technical maintenance, few things are not working well, lights, tv, etc

Large rooms and good choice of food

Stayed in February 2025

Nothing! Everything was Perfect.

The nicest hotel ever. Bed was massive, and so comfortable. Staff were just beyond fabulous, super helpful, Simone on reception was particularly great! Spa area was gorgeous. Food was amazing, drinks and the choices of drinks available was perfect. Loved every minute and can’t wait to go back. Room service breakfast was huge, and so tasty! The room was huge, the decor of the hotel was gorgeous. Check in and out was smooth and they even dropped us down to the train when we were leaving. Can’t wait to go back!

Stayed in January 2025

There is no Bellboy to assist on cary bags The bathroom split into 2 part one for shower and other restrooms which is not comfortable

Good location, close to everywhere

Stayed in February 2025

The spa treatments were very over priced so ask for prices before having anything done. They charge you a ridiculous 7 CHF for a tray when you order room service.

It was a true 5 star hotel. Our room was upgraded when we arrived . The staff were very friendly and helpful. The spa area was clean and well kept and the Penthouse restaurant had excellent food. The location was ideal just 5 mins to the nearest train station and then only 8 mins to the main Zürich main train station.

Stayed in February 2025