the description of the room in booking.com is not correct it’s mentioned room with balcony 22m while comfortable room is 24m while room with balcony is bigger than the comfortable room

location

Stayed in December 2022

Breakfast buffet without any assistance... was on crutches due to accident and zero help to carry coffee or anything... no one around! Grateful to one or two guests who helped kind-heartedly!

Location, modern and renovated room, comfortable bed, helpful housekeeping

Stayed in November 2022

there was animal (dog) hair all over the room in the corners and by the couch

conveniently located to the main train station

Stayed in November 2022

Nothing

This is my third stay at this hotel. I absolutely recommend it for its location and comfort. Located right in front of the Zurich main train station. There is also a tram stop (Bahnhofstrasse) right in front of the hotel. I requested for a quiet room on upper floor which was nicely given to me. Although the room was facing the main shopping street, the room was so quiet! Room size was great for Swiss standard. Highly recommended especially to first time travellers to Zurich who are coming in by train. My top choice for Zurich!

Stayed in November 2022

Location is great, but it is old hotel, but with its history.

Stayed in September 2022

The room with a clean and the wall was have dirty. They wasn’t adding dealy coffee

customer service was great open reception they was kind for us

Stayed in November 2022

The pillow. Pillow too soft and just flat down when you sleep on it. We ask for extra pillow all the same. Did not sleep well with the flat pillow.

Great location. Just opposite Zurich HB train station. Front desk staffs were helpful with information.

Stayed in October 2022

The check-in staff was not well informed. We asked for a place to eat where they were open at 9:30 at night. He suggested we go to the train station but had no idea what bay be around the area. The restaurant on site had a piano player but no waitstaff to help. ??? The room was between levels so we had to manage several steps with our luggage .. there was no way to NOT have to go up and down stairs. Perhaps this is the room for the Booking.com customers? The check-out staff was basically rude. She never would look up from her paperwork to say hello or help.. a second woman came to the desk and did the same thing. Not the friendly/helpful staff from 6 years ago.

We have stayed at this property before and always found the rooms lovely and clean. It is located just a few blocks from the train station.

Stayed in October 2022

shampoo, shower gel -low quality seems overpriced a bit

location, quite clean

Stayed in October 2022

The staff were generally not friendly. A toaster in the breakfast room would have been welcome.

Location and facilities

Stayed in October 2022

inconsistent in items in room - creamer for coffee not there - only 2 pods - really no direction to see the TV for hotel information- shower needed work - nothing in the mini bar front desk was not very friendly- other support staff - housekeeping was very helpful and worked hard

location was good - and the size of room was good

Stayed in October 2022

the gentleman who checked me in was surly, and couldn’t be bothered to explain in English the idiosyncrasies of the credit card device. like most travelers, I prefer to be treated with respect.

room was clean and decently appointed.

Stayed in September 2022

Furnish’s getting a little dated, carpets worn stained.

Great central location, nice friendly staff

Stayed in October 2022

The hotel is so great. It is just unfortunate that there is a stale smell of smoke through the hotel-most noticeable in the rooms. We have noticed it before on our two previous stays. The fact we keep going back is because of the location, staff, and hotel overall quality.

The hotel is in a perfect location. Could not be better. It is literally an easy 5 minute walk to the train station and on the lively shopping street of Bahnhofstrasse. The staff are so professional and friendly too.

Stayed in September 2022

breakfast was okayish, lobby very small, some receptionist not very warm though others were

the location and room size

Stayed in August 2022

The hotel was in the heart of Zurich. Everything was in walking distance. The property was very clean.

Stayed in July 2022

Room size and value for money

Location and staff

Stayed in September 2022

House keeping wasn't good in clearing

Location , room size

Stayed in September 2022

maid service in cleaning the room was not satisfactory.

great location

Stayed in September 2022

N/A

The location is great, very near to train station and surrounding by many restaurant and cafe. The bed is comfy, the room is clean, overall is good.

Stayed in September 2022

walking distance from the train station. staff was friendly

Stayed in September 2022

would appreciate check in staff a little more welcoming

convenient location

Stayed in September 2022

Amazing location in Zurich m but ownership changed over the years , belongs to a group now , renovated and more flashy but with front of house staff less engageing

Stayed in September 2022

The staff were not so friendly, most of them didn't had that welcoming smiles and sincerity. I hope they were more hospitable. The one carrying our luggage was always having a pouty and unfriendly face. The bathroom had the tendency to accumulate water from the shower room, we had to towel the water on the floor otherwise would leak Unto the room. Quite annoying having to do that everytime we shower.

Location and the rooms were clean and bed very comfy.

Stayed in August 2022

There was a dusty pair of pants on the floor in the corner which should have been cleared away!

Very close to station; Room was okay size; good value for money bearing in mind the cost of living in Switzerland; reception staff were helpful

Stayed in July 2022