Non

Cafe 24 hr

Stayed in May 2023

Our stay at the Jet Hotel was excellent - from the friendly and accommodating staff to the plentiful and varied breakfast in a pleasant dining area. Our room and the public areas of the hotel were very well attended.

Stayed in May 2023

No negatives

OK

Stayed in May 2023

We had a horrible experience in this hotel and we are really disappointed with the staff and their behaviour. The staff at the reception in the evening shift was very rude and not helpful at all, not sure if he don't like guests from other countries (he shouldn't be in the hospitality industry then). Although the staff at reception in the morning shift was quite opposite of the previous guy and was very helpful and kind enough to listen to our problem. We had a do not disturb sign put outside of our room, however still the staff from housekeeping just entered our room while my spouse was taking shower. Not even that, the staff was waiting outside and arguing with us that it os time for check-out and not understanding the fact that we had already spoken in the reception for a late check out by an hour. Very unprofessional staffs, they lack the basic concepts of the hospitality industry amd need to be trained properly. This was very embarrassing for us and highly disappointed with them. I would not recommend this to anyone at all. You can have different options in the same price at other location where you would feel more lively.

The room was ok ok and not so amazing I would say! It is close to the airport 15 minutes from the hotel. However the area feels like outskirts of the city.

Stayed in May 2023

Nothing

Friendliness of staff

Stayed in May 2023

the breakfast is better than expect. well connected to the airport by bus. the place is tidy and clean.

Stayed in April 2023

-

Beautiful room, awesome lady at reception and tasty breakfast. :-)

Stayed in April 2023

Breakfast is good, the location is very conveninent for both access from the train or private car,The train station Rumlang just 150 metres and have a lot space free parking for private car, Shuttle service to Zurich airport just 10 CHF /person. The room is clean and compact, and have complete stuffs for using. Free hot drinks and drinking water at center cafe.

Stayed in April 2023

We arrived within the expected time of arrival at 10:30pm and nobody was there. Nobody answered the phone for the front desk. The front reception wasn't even near where you park or inviting (located in front of a giant ditch on the side of the hotel).

it was close to the airport

Stayed in April 2023

The hotel's services and breakfast are both available, and it is an economical hotel.

Stayed in April 2023

The person who checked us in late in the evening was a great guy we appreciated his advice and help

Stayed in April 2023

1. Rude reception male staff 2. Basic amenities and vanity kits were not provided even on request 3. Buffet spread were not refilled during breakfast hours 4. No door locks in the room. Our door was opened by the staff when we were in the room

Location and cleanliness.

Stayed in March 2023

Guy at the reception. We showed up before 23:00 but everything was closed, called reception to let us in, but guy was complaining that check in is till 22:00 because his shift is from 10:00-22:00. Even though on booking it says check in till 23:00 and we texted that we landing at 22:40. Then he started to complain about booking.com and everything. Better choose other hotel in area.

Stayed in March 2023

I do not know the name, but there was a guy in the reception on 21.03.2023, he was so rude and impolite. he did not let me to feed my 2 years old son in the lobby with the foods I bring outside while they don’t have any food in hotel and far away from centre. It is a human right, I shocked to face such a situation in Switzerland. The hotel also charge for parking. The guy in the reception was you are old enough but only physically, mentally you are sick.

Stayed in March 2023

Bathroom. After the shower the whole bath room was flooded.

Friendly receptionist.

Stayed in March 2023

Requested for late check in and staff placed my check in card in the mailbox for me that I can collect myself. We arrived at around midnight and we managed to collect the card ourselves from the mailbox. However, the card did not work. we tried all the access doors with the card and it just didn't work. It was a scary experience for us in the middle of the night and it was freaking cold. We can't imagine if we need to sleep outside. I couldn't call the property owner with my phone either. Luckily my wife's phone works and luckily the staff picked up. He opened the door remotely for us and gave me instructions on how to renew the card expiry with his computer at the reception desk. It turned out that the card was not done properly and it was expired upon our arrival. After the incident, we expected an apology or a small compensation for our unpleasant experience. However we did not receive any unfortunately.

Location was very good. Near to airport.

Stayed in March 2023

The man at the reception was one of the worst service persons I have met in a long time. His attitude was completely off. Our room was lacking a hair dryer, the second set of towels and a second blanket. We had reserved the room for two people. I had to go to the reception to ask for these items and the service person told me in a impolite manner why didn't I tell him earlier that the blanket was missing - after I had already come to ask for the hair dryer and the towel on two separate occasions earlier. Is this the Swiss service attitude?

Stayed in March 2023

room smells like ashtray. we came very tired to ask change the room. So for 2 nights we kept window open and nose from the buse street did not give the chance to fell asleep

close to airport & train station

Stayed in March 2023

modern, clean, close to train station.

Stayed in March 2023

All was good

Breakfast was excellent! Room very clean👍🏼

Stayed in February 2023

Exceptionally rude staff , very poor breakfast ( advertising great breakfast with smoothies etc) I asked if it had a restaurant as we would arrive late prior to booking, which I was told yes , only to be treated rude at reception after 1,5 hour wait in qué to check-in and it being after hours. Reception closes at 22:00 which I provided my travel times they should have told me. No restaurant, poor breakfast and most rude reception I've ever met ( after standing in line 1,5hr ) all it would take was a I'm sorry for the wait, but got a nasty face and rude remark that it was after ten and lucky he was letting me check in.

The room was clean and my wishes regarding beds were met

Stayed in February 2023

I and my wife landed at Zurich airport separately and both of us couldn't find the hotel airport shuttle. You can find all hotels shuttles in the parking lot except the jet hotel. I asked the hotel if we need to make a reservation for the shuttle service a couple of days before and they said no reservation was needed. I waited 40 mins ath the shuttle parking lot and there was no one to pick me up. In the end I was tired of waiting and I got a taxi. While I checked in I told the shuttle issue to reception and they told me that there is a schedule for shuttles. There was no schedule information at the airport shuttle parking lot (other hotels have) and also they didnt give any information when I asked for a shuttle reservation.

Clean and modern room

Stayed in February 2023

Not clean properly

Stayed in February 2023

the room is stuffy bathroom is moldy

nothing

Stayed in February 2023

Worst to stay there ..... My bag lost in Zurich airport , but airport authority Send my bag to hotel after two day , but hotel staff not inform me , they said not thier duty to inform coustomer ... I call so many times from the phone of hotel manager to airport authority.. now they said we not know about this .... When I leave hotel third day and pick train Zurich to paris then I got text message from airport authority... My bag is received by hotel approx 30 hours before my checkout.... What a talented staff u amazine .... Sleep at road but not this hotel guys .... First day on my arival ... Hotel guy suggest me ...use WC (washroom) have a tap if u need drinking water ) ha ha ha ... Worst staff and also honour of hotel said .... My staff has no fault ..... U decided ... How talented staff have hotel..... So don't go there .....

Nothing to like there

Stayed in January 2023