They said there is an air conditions but it is not work My room on the road, so its to much load and they did not change the room

Good and comfortable

Stayed in May 2024

The the drain was clogged in the shower, all the room was swamped

Clean and modern

Stayed in May 2024

Restaurant was closed upon arrival and this hotel does not have a bar. The only vending machine was under repair and coffee machine had to be serviced. I was hungry and thirsty! The hotel staff told me to walk to a shop near by. Perhaps it was a bad luck row but my hotel room smelled of a wet dog, it wasn’t deeply clean as there was other people’s hair in my shower. My first bad opinion but the price vs quality just didn’t match.

The hotel is very close to the airport

Stayed in June 2024

waiting for hours to checkinn

nothing

Stayed in May 2024

Staff was incredibly unpleasant. I didn’t have one interaction that was professional and customer-centric. Breakfast is at an external restaurant.

Proprety is nice, rooms are complete and comfortable. Great coworking space.

Stayed in June 2024

Everything was perfect

Everything

Stayed in May 2024

Check-in system is awful, staff at the reception is rude

Location, room size

Stayed in June 2024

In my personal opinion ur staff needs more training especially ur waitress in d morning shift. Thee waitress in the morning shift is so mean. The one with the curly black haired lady.

Location is good.

Stayed in May 2024

Some of things important to us in a hotel stay, like a warm welcome, a clean room, proper size bath towels(had to ask first some as hand drying towels had been provided) clear pre-arrival communication and reasonable corridor and in-room lighting, were lacking during our stay. The kitchenette equipment was so minimal only very basic meals could be prepared (no dishes for microwave).

The location - easy access to trams to the airport or into the city, a couple of nearby supermarkets, the room was quiet (with windows closed), bed comfortable)

Stayed in May 2024

I had paid extra for my Breakfast for two days stay but the restaurant and receipt staff declined to serve.

Stayed in May 2024

The hotel was crowded, breakfast area without enough space and showers with cold water.

Stayed in May 2024

Room dirty, no linen nor towels, floor dirty, bathroom dirty, no washing up liquid. Cooker not working no instructions. Outside terrace dirty, full ashtray, hair in wardrobe, dirty laundry facilities

It was horrific

Stayed in May 2024

The whole stay and staff were not accommodating or acceptable. 1) The check in was a disaster. We asked for early check in and paid for it but we had to prove it with correspondence. It should be in the system. After we proved it with showing correspondence then suddenly the room became available. 2) The staff knew that self check in does not work, they still did ask us to try. It did not work. We finally got check in but staff did not check whether payment went through. Staff banged on our door at 22:09 when we were already at sleep and asked for payment in a rude way. We had a card securing the booking and we have Swiss residency. Same rudeness was repeated in the morning. Door banging and demanding payment. Your staff should check payment at check in to avoid this. 3) Only one lift working 4) no coffee in the room, 5) coffee machine in reception not working

The room was practical

Stayed in May 2024

Too much group of tourist, literally buses. Huge queue in the morning at breakfast, at the lift … this is not convenient and kill the charm of this hotel

Nice room concept

Stayed in May 2024

Parking is very expensive. Blanket too small to cover two people!!

Close to the airport

Stayed in May 2024

Check in experience was bad. While 2 rooms were provided 1 hour before scheduled checkin (2pm), 2 were given around 330pm and the last around 8pm. The staff was quite curt and unresponsive. Made everyone wait longer than was necessary. Essential items like bath towels and handwash were not present in the room. Even after requesting twice, these werent provided. And there was no way to contact either the housekeeping or reception. One had to necessarily walk to the reception for any requirement. I requested the cleaning staff for towels the next day, who btw, did not speak either German, French or English.

People can stay here just for the location. Tram station is 2min walk and airport is about 10min by tram.

Stayed in May 2024

Some good educated humbly staff at the reception . Except one Indian male staff all were rude . Particularly one old white gentleman was very very rude to us .

Worst Service by very rude front office guy on check in . Worst stay ever . More worst ids they did nit support to keep our luggages for one day at the luggage room as we were supposed to come back again next day and checkin there . But were not allowed and we were in a fix what to do ?? Never again in Radisson anywhere for that matter .

Stayed in May 2024

Check in process was too slow. Breakfast/food was too expensive. Staff at reception was not friendly. We had 2 days when water in bathroom was cold. Staff did not help. One told us there very many people taking a shower in the morning, so water was cold!!

The location was very good. The rooms were clean.

Stayed in May 2024

Welcoming people in reception

The rooms is so dark, housekeeper sonly change the towels and exchanges coffe and milk, we stayed 5 nights but never they cleaned the rooms however I asked Indian lady in reception in second day. In reception rarley you can find a helpful person, I asked for more info from reception what is the best way to go to Raynfall, they asked me to check in Google!! By train to HBF takes around 30 min not so close to city. Around of the hotel you can find only supermarkets and not more. Samsung microwave also was not working properly. I do not recomend this hotel at all. The weak service backs to this they have many rooms and always busy and for this reasin service is owful.

Stayed in May 2024

The lift did not work. Location of the room was far away from the Lift. had to walk a lot to reach upto room. breakfast place can not accomodate the number of guests.

Stayed in May 2024

No Towels in Bathroom, No guest service (phone in room), no toiletries

Clean

Stayed in May 2024

Can’t even park in front of hotel to check in. Room had a strange smell.

Stayed in May 2024

I've never seen a worse check-in process in my life. The reception was so overcrowded that I couldn't reach the check-in totem. There was one staff member on the reception to handle more than 20 customers. Besides that, the soap dispensers were almost empty, and the lack of towels should be better exposed on the description, or maybe provided based on the price we pay for the accommodation. This was the worst experience on our trip in Switzerland. Wouldn't come back.

Stayed in May 2024

The amenities in the room is too late. There is now shower cap, cotton buttons or etc as normal hotel support to provide. And the fire alarm is too sensitive, we heard it twice during our stay. It’s a bit annoying.

We like design and breakfast there.

Stayed in May 2024

No swimming pool:(

Clean and staff are approachable and helpful.

Stayed in May 2024