We had a wonderful stay at La Ginabelle Hotel and couldn’t be more satisfied! From the moment we arrived, the service was exceptional — warm, welcoming, and highly professional. To our surprise and delight, we were upgraded to a beautiful room, which made our stay even more special. The room was spacious, well-appointed, and had stunning views. Every member of the staff we encountered was kind, attentive, and genuinely cared about making our stay perfect. It’s rare to experience this level of hospitality across the board. I highly recommend La Ginabelle to anyone visiting the area — it truly exceeded our expectations in every way. We’ll definitely be back!

Stayed in April 2025

Zermatt taxis! Too expensive for the short distance they cover.

Very good breakfast, helpful staff, heated lockers in ski room, jacuzzi-pool, Matterhorn view from the room, very clean, less than 5 minute walk to the Sunnega lift, across the road from a ski rental shop

Stayed in April 2025

unfortunately the heater in the toilet was down so they had to put in a portable one that did the job.

breakfast was good, location was just a few mins walk from the ski lift. they also had rental shop just across the hotel. they were very lovely to provide us with a bottle warmer for our baby ! they also provide tea time everyday.

Stayed in March 2025

A wonderful place with great facilities and fantastically located in the town close to the ski lift and many restaurant offerings if Zermatt

Stayed in March 2025

It was an amazing holiday: Gratitudes Resort La Ginabelle and staff. Spacious, clean room and delicious breakfast. I enjoyed the evening piano performance at the bar. I will visit Zermatt next year and would love to stay here again.

Stayed in January 2025

Everything was perfect

Amazing customer service, proximity to ski lifts and excellent kids club.

Stayed in February 2025

Nothing

Amazing resort near all, epic breakfast, with great spa and pools!!!

Stayed in February 2025

Everything was great! I couldn't flaw this hotel!

Breakfast was excellent, there was an extensive variety of foods for different diets. They made us fresh eggs the way we wanted every morning at their live egg station. The rooms were clean, staff were friendly and accommodating. I requested a room change and they changed it the next day. The kids club was the best part!! It's included in your stay! My husband and I got to spend some quality time together knowing our kids were safe at the kids club.

Stayed in February 2025

Room size is perfect for 2.

Stayed in February 2025

Some renovations where still ongoing in the hotel entrance. Outside pool often felt small and a bit overcrowded during afternoon hours. We tried main restaurant for dinner once but the options where not much to into our liking on the specific day.

Hotel is located in the heart of Zermatt. Our room was very spacious and conformable with great view to Matterhorn. Very lovely and friendly staff that assisted us in our stay. Spotless clean room service. Excellent choices for breakfast with omelettes chef. Shuttle drive from/to the train station on our snowy arrival was very appreciated.

Stayed in December 2024

We had a perfect weekend at Resort la Ginabelle. 🤩

Stayed in February 2025

Some building work still ongoing after the flood.

Facility’s are great, room was pleasant.

Stayed in January 2025

Mattress are too soft Shower door was not working properly

Stayed in January 2025

The spa amenities were absolutely fantastic, the best I have ever used in my life. The breakfast was also excellent, with great variety for all types of diets.

Stayed in January 2025

Everything. The location was perfect but the facilities were even more amazing. We were taken away by how amazing this hotel was. I didn’t realise it was so fantastic until we got there. One of the best places I have ever stayed at.

Stayed in December 2024

N/a

Amazing views from our room, spacious bathroom, wonderful spa!

Stayed in June 2024

It was perfect! The view from our room was stunning. Lovely staff. Room was beautiful and clean. We definitely will go back there. Hopefully we’ll get the same room again

Stayed in June 2024

Nothing

The location was great. We got a very unexpected upgrade which was incredible. Breakfast was lovely and staff were great.

Stayed in July 2024

More pillows in the room. My preferred choice would be a more firm pillow.

Location is fantastic. The room with Matterhorn view was amazing. The staff went above and beyond decorating one of our rooms for my mother’s birthday. The spa was great. The breakfast was also outstanding with loads of choice. We had the perfect stay.

Stayed in June 2024

Nothing the management had any control over! The prices were Swiss-normal (what we think of as high to very-high for everything including the water), but we are a budget-minded family so that was on us.

La Ginabelle is (was??) a very beautiful new property/spa right next to the river (more on that later). High end fitments and fixtures throughout. The food is excellent, as are all of the staff (again, later). Very close to the railroad station, and easy walking distance to everything (Zermatt is a very small village). The owner of this family business asks every guest if everything is going well, and is very hands on. BUT we were in Zermatt for one night only (6/20/24), and that was the night the rains came...and came...and then melted the snow on the peaks. Zermatt suffered a terrible flood, there has been great damage to the village and many beautiful properties that were close to the river. In the morning the river had swollen to overflowing and most of the bridges had already been closed. The staff worked very hard to get all of the guests to the rail station before all trains and roads were closed. i think we were on the last train out, literally. The owners and staff were very concerned for the safety of the guests, and did an amazing job of getting everyone out. When La Ginabelle reopens, PLEASE stay there. The property is beautiful, and the staff really are wonderful.

Stayed in June 2024

Beautiful and clean place, loved the infinity pool Great and helpful staff and very welcoming owners. Informative and willing to help and provide information for anything I needed. Had a lovely time!

Stayed in June 2024

Very convenient and the staff was very helpful

Stayed in June 2024

The pillows were a bit flat for my preference but you can ask for different pillows if you like.

Everything. The rooms are spacious and gorgeous, very clean and comfortable. The spas are wonderful and so relaxing. We loved the breakfast - it was top notch. Finally, the staff were very nice and helpful. We did not want to leave.

Stayed in June 2024

Guests should b able to use all spa facilities on the property n not restricted by buildings

Remodeled w great room n spa facilities

Stayed in June 2024