I don’t like city charges

everything

Stayed in September 2022

I wish the hotel could provide facility for coffe or tea oreparation

cleanness and staff

Stayed in September 2022

Breakfast was not rich. Only cold food. Room was very small.

Room was very clean. Staff was very friendly and helpfull. Got free tickets for public transportation.

Stayed in September 2022

very nice location just 4 to 5 km from city centre. free parking for car. breakfast. very nice staff

Stayed in August 2022

No ventilation in bathroom (no window/extractor) Plug sockets don’t fit normal Euro travel adaptors Parking limited, we bagged the last space!

Nice helpful reception lady Good breakfast Big shower Balcony with view

Stayed in August 2022

A decent business hotel, located 15 min in public transportation from the city. Our room was clean and spacious, we had a parking spot which was great. we also had air conditioning in the room :) breakfast was very good and staff was kind ! would recommend again

Stayed in August 2022

The hotel was very convenient

Stayed in July 2022

the check in was slow and it's after 3:30 pm

the free parking the Italian restaurant attached to the hotel grocery as well the AC is important in this time of year

Stayed in July 2022

There was some mildew in the shower.

I loved how friendly and informative the staff was. I also really appreciated the free bus pass. It was an unexpected gift that we really appreciated.

Stayed in July 2022

5 minutes from motorway. Rooms comfortable temperature with good aircon and large windows that open. Bed and bedding really comfortable. Very quiet. Restaurant and bar attached. Decent parking - felt safe to leave bikes on car.

Stayed in July 2022

Overall a mixed feeling, I'll start chronologically: Day 1: super friendly receptionist Day 1 night: i couldn't sleep as it's the first time I've ever seen what's called as bedbugs. Had to kill a few. Being close to 2am and a small hotel, i decided to wait til next morning to inform the reception. Day 2: new receptionist, not so nice, especially when informing about the bedbugs, asking to change rooms, and asking for a refund or partial compensation for the incident, to which i was yelled at that i should have called them at 2am, so i guess it's my fault. Day 2 night: new room, very nice and comfortable Day 3 checkout: another new receptionist, I told the incident about the bedbugs, apparently people before me have never complained, so... The implication was that either I put those things there or i was lying. Not very nice. No refund or partial compensation as apparently they will make thorough analyses even with a dog (not kidding) and maybe then they will contact me.... So, no hopes here.

Accessibility to Lucerne, parking, decent rooms and breakfast.

Stayed in July 2022

Too small rooms for the price

Good location Good for city travel with bus pass

Stayed in June 2022

Very warm welcoming, neat and tidy. Room a bit small, but clean. No kettle in the room. Breakfast a bit poor, mainly cereal and Bread. Staff were very helpful and kind. Private parking available, and just about 10 mins driving from Luzern central. Also got visitors voucher so free wifi across city central, public transport free… Overall, a good experience.

Stayed in June 2022

The rooms should have electric kettle. Breakfast is disappointing, not many choices and the available choices are not that good either.

Very nice staff. Location is good as you get free bus ticket for the duration of your stay. Value for money is very good compared to other hotels in the neighborhood.

Stayed in June 2022

Could be sometimes noisy due to surrounding roads.

Nice "value for money" stay near Luzerno.

Stayed in June 2022

Nothing

Hotel was great value for money

Stayed in June 2022

There are no negative points, my hotel stay was short, just one day and I didn't notice anything I could complain about.

The room is comfortable, cleaning is good, the breakfast plentiful and of good quality, friendly and professional staff.

Stayed in May 2022

The hotel’s WiFi is rather weak, not being able to make a line call from the hotel. In addition, the hotel is situated at Emmenbrücke where it is in the suburbs of Lucerne even though it is well-connected to the center city only by the Bus no.2 (the last stop).

There is an air-conditioning in the room. The bathroom has wide space.

Stayed in May 2022

Friendly staffs Easy access to the bus and they gave us some free bus pass to travel around Breakfast was great

Stayed in April 2022

Very nice and polite personnel. Location just near to bus station that drives you to city center.

Stayed in April 2022

Pre-pay guarantee.

It is good hotel.

Stayed in April 2022

every thing is fine

out class breakfast thanks

Stayed in January 2025

Everything else was a disaster, especially the manager at the receptionist. I didn’t want to play the race card, because i am an asian but because i am and it was a sad reality. The receptionist was very unhelpful told me that « it’s not her problem that my teenage daughter had to come last minute, so as the arogant manager. When i asked my french husband to talk to them, they treated him better and told him « we are here to help » There was an « error » in booking on my part because of sudden changes but they didn’t want to help and offer solution. The only solution was for us to pay and impose that my husband sleep in a separate room. How crazy!!!!! The dirty couch pillows are placed on the bed with the clean sleeping pillows.. yuck!!! The rooms are small, i doubt they are really 17m2.

Just the staff at the breakfast was very accomodating.

Stayed in December 2024

Breakfast

Stayed in November 2024

Everything

Nothing

Stayed in September 2024