General-Dufour-Strasse 110, 2502 Biel, Switzerland
#16 of 24 hotels in Biel
Guests' ChoiceBased on 79 hotel reviews
7.8Cleanliness
8.5
Comfort
8.2
Location
8.1
Facilities
7.7
Staff
9.2
Value for money
8.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 5, 2024
John
United StatesNice location a bit outside the city center, but conveniently located on a bus line. Close to Swatch and Omega Museums. Friendly staff. Good breakfast.
Stayed in October 2024
Reviewed: October 13, 2024
Jan
BelgiumA bit of street noise, the windows were not sufficiently isolated.
Very nice hotel, friendly staff, well situated near the city centre of Biel
Stayed in September 2024
Reviewed: October 11, 2024
Pini
IsraelSome may say it is outdated, for me was not an issue. Not really much around the hotel, but you can walk 15 minutes to the center.
Nice staff, breakfast was very okay, room was spotless and everything is as described.
Stayed in October 2024
Reviewed: August 15, 2024
Gemma
IrelandThe doors to the rooms are thin so you could hear everyone passing by and talking outside. But I was only there for 1 night so it wasn’t a major issue.
Large clean room. Friendly service. Good public transport connection to the main train station.
Stayed in August 2024
Reviewed: August 5, 2024
Bart
NetherlandsSince it was hot, an aircon would be great.
It was a pleasant surprise. At first, I thought they were closed, but behind non translucent sliding doors a nice concoction of cultures and colors opened up. A bit of glorious past, but everything worked and was clean. A very pleasant surprise was the bicycle saferoom and the short walk to the city center, topped off with a good breakfast.
Stayed in July 2024
Reviewed: July 30, 2024
Adhideb
Switzerland- 30 mins walk from the center - The washroom has stains and no window
- Big spacious room with comfortable bed - Office space to work - Mini fridge
Stayed in June 2024
Reviewed: July 13, 2024
Valeria
UruguayMaybe there should be an electric boiler to heat water somewhere in the hotel.
Comfortable and clean room. Very spacious. It was great to have a fridge in the room
Stayed in July 2024
Reviewed: July 10, 2024
Ayşegül
TurkeyYou can renovate the entrance of the hotel and change the old flags.
The owner is very nice and sympathic lady.the rooms are renovated and very clean.Garden rooms and rooms with balcony are our favourite rooms.The breakfast is enough.The wifi works well.15 minutes to the city center.You can take a bus to go to the train station.We feel very comfortable in Metropol Hotel.
Stayed in July 2024
Reviewed: May 17, 2024
Geraldine
BelgiumThicker curtains could be added to the bedroom to reduce early morning light.
Super nice hotel, very welcoming team and good breakfast. 20min walking from the train station and close to the Omega/Swatch museum. 10min walking distance from the city center.
Stayed in May 2024
Reviewed: December 11, 2023
Emma
SwitzerlandThe weather! Tired hotel that may need updating in many people's eyes.
Isabelle on reception is adorable - very helpful, polite and smiley. Hotel is very close to BBZ sporthalle for those who are playing there. Close to the town centre - walking distance. Size of the room. Old fashioned decor but it suits the place.
Stayed in December 2023
Reviewed: November 5, 2023
Mohammad
SwitzerlandNo passage for child stroller.
Location, space, cleanliness and comfort
Stayed in November 2023
Reviewed: October 12, 2023
Steve
FranceEvening meal, very nice
Stayed in October 2023
Reviewed: October 5, 2023
Katsnelson
United StatesRooms look old and a bit outdated
Great service,
Stayed in October 2023
Reviewed: September 23, 2023
Janet
CanadaTwin beds that could not be pushed together. To be fair, they were clear that we had reserved twin beds. I don’t think they had double beds available.
Convenient location close to Centre of city, cheerful helpful staff. Croissant quality . The ones were had the last morning were delicious.
Stayed in September 2023
Reviewed: July 11, 2023
Miklos
HungaryA+
Stayed in July 2023
Reviewed: July 10, 2023
Philippe
FranceSince there is no aircon, a fan should be provided (summer season) Need of 220V power plug adaptors (swiss plugs vs European standard)
Room clean and comfortable. Staff very friendly Few private parking spaces in the basement, with direct access to the rooms , The space and gate sizes, suitable for van (MB Vito)
Stayed in July 2023
Reviewed: July 1, 2023
Arie
IsraelTher is no air condition.! It was hot. Breakfast is somewhat poor
The room was big with a big balcony . equipped with a coffee machine and refrigerator
Stayed in June 2023
Reviewed: June 8, 2023
Isabelle
FranceThe room was on the street side, there is not much traffic but someone sensitive to noise would be wise to ask for a window on the yard side of the hotel.
Friendly manager (I think), all alone to cover all tasks, very energetic and always a nice smile on her face. Room covers all needs : good bed, clean bathroom, the room I was in even had a separate space inside the room with a desk, very convenient. Breakfast was okay (cheese, ham, bread, fruits, yogurt, marmelade).
Stayed in June 2023
Reviewed: June 2, 2023
Rod
United StatesUpdate common facilities and restraurant.
Staff
Stayed in May 2023
Reviewed: May 29, 2023
Arthur
Switzerlandnothing
Even an excellent Breakfast compared with the price. The bus stop right in the front of the hotel so it was possible to be at the railway station within 6 to 7 minutes
Stayed in May 2023
Reviewed: May 8, 2023
Jean
SwitzerlandRien
Correct
Stayed in May 2023
Reviewed: November 25, 2022
Patrick
Switzerland-
Basic but very clean and spacious. Free coffee in the room.
Stayed in November 2022
Reviewed: November 17, 2022
Marta
United KingdomBreakfast could be much better.
Friendly staff, comfortable bed and lovely room. Close to the main squate.
Stayed in September 2022
Reviewed: October 16, 2022
Stanley_yu61
TaiwanInternet coneection not working well. We had trouble getting connected.
Nice staff with warm welcoming attitude. Very nice chcek-in instructions provide at check-in.
Stayed in September 2022
San Francisco, US
East Greenbush, US
Ahlefeld, Germany
Catonsville, US
Liverpool, Australia
Nyaungshwe Township, Myanmar
Rijeka, Croatia
Montreal, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content