Location, room size, room amenities and decor

Stayed in February 2025

Breakfast was not good

Stayed in January 2025

Friendless of staff Met my needs and expectations Amazing Location

Stayed in January 2025

Rooms are small

Very convenient location, and extremely helpful staff.

Stayed in January 2025

Small rooms

Location and staff

Stayed in January 2025

More options can be on the bufe likedry meat etc

Stayed in December 2024

The breakfast could have included some minor things like a soft boiled egg that I had to pay 8 CHF for each day. That was a bit much.

The steam shower was amazing. That was something very special. Also the nice balcony with view was a plus.

Stayed in December 2024

Hope to see the hotel after the maintenance and renovation finish.

I would like to thank you for Mr, Ebad Rasoly for his support, and verygood service understanding and providing all the facilities required by us, my satisfaction reached 100% just by talking to him and the services he provided to us.

Stayed in August 2024

There was a greeting card from the hotel in the suite addressed to another visitor and no greeting card for us. My guess is that person cancelled last minute/got moved to another room and we were allocated that room instead of her. Felt odd that the staff hadn’t checked/removed the card before taking us to the room.

We made the booking late at night after our flight back from Geneva was cancelled, and were grateful it was available. The suite we were in was in the older part of the hotel, so while comfortable, it was a bit tired. There were a couple of faux pas one wouldn’t expect from Metropole/5-star hotel, but service recovery was good. Breakfast was good and we very much enjoyed the rooftop terrace, having drinks with the fantastic view of the lake and Jet d’Eau.

Stayed in June 2024

No comment

Rooms and service

Stayed in July 2024

In general the staff were very accommodating, however in the evening when relaxing with my clients in the bar the service was a little abrupt.

Considering the extensive refurbishment taking place at the hotel, I was pleasantly surprised by what I found. I was dubious about what to expect but found everything to be quite satisfactory.

Stayed in May 2024

Under construction most of the hotel was closed for renovations, even entrance was through a restaurant. Should have a better price due to construction inconvenience.

Wonderful location. Retry room with a great view.

Stayed in May 2024

The hotel is undergoing renovation so some facilities not available. Rooftop bar closed also.

Great location near the lake and high end shops. Room was new with good views.

Stayed in March 2024

Room very clean with pleasant view of the lake. Bed is comfortable.

Excellent location and very friendly and helpful staff.

Stayed in March 2024

Nothing

Metropole has the best location in Geneva. It is close to everything, and the rooms are modern and new.

Stayed in March 2024

Sounds of construction

Friendly staff, good breakfast, nice view and a perfect location.

Stayed in February 2024

I think they are doing renovation in one of the wings there was no noise but the access to the building and the outside was not that nice

Location friendly staff very helpful and very clean room with good size

Stayed in February 2024

Was not aware there were renovations which impeded the view. Would have been nice to have been forewarned.

Location

Stayed in January 2024

Nothing

The staff were very helpful and the location was excellent

Stayed in July 2023

Breakfast

Location

Stayed in June 2023

Corridors are run down BUT renovations are on going. There is no AC in the gym.

The Staff from the luggage boy to the receptionists are all exceptional - service received was top notch! I had a Lifestyle room and it was spacious and modern. Got some fruits & chocolate and a hand written note upon my arrival - very personal touch =0)

Stayed in June 2023

Rooms are too small. Breakfast was not included despite the high price. Breakfast itself was sub-standard.

Superb location.

Stayed in June 2023

As my room is just below the roof top bar. loud music can be heard in the room and even after the music stops. some banging and dropping of things are still on going. And renovations is on going at the hotel so knocking sounds can be heard as early as 8:00am. There is no parking at the hotel. But the car jockey is very efficient to get our car ready at the time we wanted.

Location is right at the fountain and middle of activity. shopping and dinning. I got a newly renovated room as some rooms are not renovated yet.

Stayed in June 2023

the breakfast options that are included in the price you pay with the room are minimal, you’ll have to pay for eggs and other items. the bathroom in the room was glass, which was a bit uncomfortable to use. No bidet in the bathroom. the sound proofing is not great either our neighbor could hear our TV playing on low volume and went psycho knocking the doors between the rooms.

the location, staff, view were fantastic. the property was also very clean

Stayed in May 2023