There was no kettle in the room, pity I did not know

Excellent location, just a few minutes by walk from train station

Stayed in September 2023

Perfect location, comfortable beds, gorgeous bathroom.

Stayed in August 2023

We were aware that this hotel wouldn't have air conditioning and it is not the hotel's fault that we didn't realize just how hot it would be in Lucerne. However, our room faced east, so we received the morning sun and there wasn't any room darkening curtains, so the room got very uncomfortable. We asked for a second fan the second day, which we received. Then during cleaning housekeeping closed the windows and turned off the fans, so we came back to a very hot room. Also, there is a church just across the street (again on the east side of the building) and the bells chimed every hour and on the 45. So although we kept our windows opened at night, due to the noise we didn't get much sleep.

This hotel is in a great location, walking distance to restaurants, attractions and the train station. The breakfast was a traditional European breakfast and was quite good. The room was clean and was a good size for 3 travelers. The hotel staff were very friendly and accommodating. Overall, a very quaint little hotel in the heart of Lucerne.

Stayed in August 2023

Loved the location, staff hospitality, room and amenities, breakfast

Stayed in July 2023

Nothing!!

We absolutely love the location of our room/hotel. It was quiet, very clean, well lit, and the bathrooms was spacious and modern. The room has windows, which was very useful in the month of July. There’s an elevator in the building the staff was very helpful. They took our luggage while we were sightseeing and later they put our luggage in our room. The breakfast was scrumptious – they were eggs, bread, yogurt with granola, fruits, and much more. They also made us coffee and tea to our liking. The person on the front desk was very kind and friendly. They gave us bus passes for the town. We were also allowed to use the restroom before we had checked, and it was an amazing experience, and I would highly recommend this hotel. The only suggestion from our end is putting another fan in the room would be really useful. We already had one big fan but in the month of June, July, and August another fan in the room would be really nice.

Stayed in July 2023

Amazing location for the price point. The hotel is newly renovated, so it was clean and had a modern feel. The staff were amazing and pointed us in the right direction to find the cities hidden gems. Breakfast was great with generous portions. Highly recommend staying here!

Stayed in August 2023

On Saturday, July 15th we arrived at the Hotel Stern Luzern at approximately 2pm local time. When we were greeted at the front desk we were told that our room was ready so we did not have to wait to check in. The room type we booked was a Superior double room, and the room assigned to us was located on the second floor. After stepping into the room and setting aside our two suitcases we begin to realize this room was extremely tight for two adults. It was difficult walking around in the small space and hitting the bed frame was unavoidable when just taking a few steps. The room had one large bed and one additional bed. There was no sofa bed even though the description of the room we reserved online indicated otherwise. Our experience was not good overall. We could barely sleep all night because the room was completely stuffy. There was no AC and this made things very uncomfortable. It was a very hot day and I wasn’t feeling well. I decided to rest in the room before I went to explore Luzern because I had a bad headache. Even though there was an Oscillating fan in the room it didn’t make my symptoms better. The only time I felt relief was when I wasn’t inside the room. My sister who shared the room with me didn’t sleep all night. Also the TV wasn’t working and the curtains had stains. If we would have booked anything more than one night I would have addressed our concerns during our stay. I am hoping your hotel reads these reviews and is open to listening to this feedback. Hopefully your team can make changes for other guests that decide to stay at your property to create a better experience. Thanks, Suzan

Location

Stayed in July 2023

Room was well designed, modern. The beds were sooo comfortable👌Breakfast was a great start to the day in a lovely breakfast room with friendly staff.

Stayed in August 2023

Water was not available. Basic necessity. Bottle was not refilled

Stayed in August 2023

Very clean, nice staff, good breakfast and coffee, very well located.

Stayed in August 2023

This is minor, but we didn't notice when we arrived that one of our windows was open (it was dark out and the curtains were closed). The next morning, we were woken up by very loud construction right across the street from our windows. The windows (when closed!) are extremely soundproof, though.

Our room was comfortable and perfectly located. We stayed in the annex and arrived late so we had to do the self check-in, but it went very smoothly and was just as convenient as they'd made it sound in the email. The staff was fantastic—very attentive and friendly. I would stay here again!

Stayed in August 2023

Curtains do not block the light enough. Close to two churches, so bells ringing every 15 mins, although not after dark. 2 proper bedside tables would have been nice, as would a tea making facility in the room. Water was provided, but not refilled after one night. Also, a restaurant was mentioned in the description, but there was no restaurant in the property. According to Google, it was closed permanently, but it was mentioned in every communication from the hotel and booking.

Friendly staff. Breakfast not a buffet, but quite enough to start the day on. Room had comfy beds and a good television. Bathroom clean and good central location.

Stayed in August 2023

Would prefer a buffet style breakfast where you can choose what you want…we don’t eat meat so gave ours (provided) to another family! Would have like bigger serve of healthy cereals/muesli…extra coffee!!

We stayed in the annex on 4th (top) floor with a view of the river! Location was delightful! Spacious room, comfortable bed, private! Check in was great and the young couple who greeted us were brilliant!!

Stayed in July 2023

We loved everything. Our stay was great.

The staff was amazingly friendly and helpful. The location was absolutely perfect. We were close to everything while on a quiet street.

Stayed in June 2023

The bed was the best we've slept in, in many years. We've traveled 5 countries this trip and stayed in a lot of hotels and the bed at this hotel was wonderful. The location of the hotel is perfect. Easy access to all activities around Lucerne and only a 5 minute walk from train station and all flat. The front desk help was so kind and helpful. Remember, this is an old and charming building, so it may not have all the fancy amenities as some do, but I personally prefer charming and an exceptionally comfortable bed. We stayed in room 42.

Stayed in July 2023

The rooms looked like a dorm room.

Location and staff

Stayed in July 2023

N/A

Our room was very spacious, and we had a lovely view outside of our window. The bed was very comfortable, and the hosts were always very friendly and welcoming. The breakfast was fantastic - yoghurts, granola, croissants, meats and cheeses, etc! We had a 1 minute walk to the water and we’re extremely close to waterfront restaurants, shops, cruise boats, etc. It was lovely and quiet.

Stayed in July 2023

No air conditioning in the room. Room was horribly hot

Close to the main attractions.

Stayed in July 2023

The elevator only worked occasionally and the stairs were steep.

Pleasant stay, although the accommodation was not at the hotel itself so that was disappointing.

Stayed in July 2023

The staff were exceptional with their service and friendliness

Stayed in July 2023

There is no air conditioner in the room. It is very hot in Summer. Can barely sleep at night as it is too hot. Secondly, I would appreciate if I could get the information about Luzern visitor card when I book the hotel or a kind reminder when checking in the hotel. The information was sent to my email only a couple days before arriving the hotel while I was already on vacation with limited access to internet. As a result, I missed it and couldn’t use the benefit of the visitor card that was quite a loss.

Stayed in July 2023

No AC, too hot to sleep. Very bad experience!

Stayed in July 2023

without air conditioning, it was too hot at night

close to the center, nice staff, good breakfast

Stayed in July 2023

The sofa bed is old and looks dirty. The price we paid were not worthy. Actually, this is the most expensive price we pay during the 16 nights in Switzerland. A night is CHF$300. We were on the top floor and only fans. During the night, we couldn’t even open the windows to let the wind come in because all the bug were attracted to the lights and gathered in the room.

Breakfast and the staff.

Stayed in June 2023

Nothing

Its located in the middle of everything, the room is clean and complete. The staff are friendly and very professional ! Very easy check in and check out !

Stayed in July 2023