Wifi was not working in the room, three small lamps where the only source of light In the room and the room was quite outdated. The mini fridge smelled. There was some wallpaper ripped in the corridor.

Loved the room with the balcony overseeing the lake

Stayed in February 2024

View from the room

Nice SPA area

Stayed in February 2024

Wi-Fi could be better

Location was suberb and the view from our room was amazing. Personel at the front desk were very kind and helpful. Breakfast was good and all the facilities in and around the hotel were in a good state. Very good value for your money in my opinion.

Stayed in February 2024

there was no door in the bathroom, the bathtub drain did not work, the coffee machine doesn't work, the receptionist was incompetent, the rooms were not cleaned and when the ladies did, they moved our clothes in the closet, lack of interest in reported problems

Perfect view, pool

Stayed in February 2024

Its in the village

Location is awesome

Stayed in February 2024

No thermostaat available in the room to adjust room temparature. Breakfast was good, but nothing special.

Excellent location! Beautiful view as the hotel is located directly in front of the lake. Tourist information office and ship-dock literally right in front of the hotel. Friendly staff members.

Stayed in November 2023

No complaints

You get off the Ferry and it’s 40 steps in front of you. It was seasonal so the bar and restaurant weren’t open. It was really clean, warm, amazing view of the Alps from our balcony. We chose a winter holiday so no complaints. Weggis was also only partly open but again the restaurants had nice food, but it was seriously expensive for eating out. I repeat, seriously expensive.

Stayed in January 2024

Power supply - more euro friendly for adapters

Friendliness of staff, location

Stayed in January 2024

Parking was available at the property but was not free. Also there were no free or over night paid parking near by the hotel.

I was offered the breakfast for 24chf per person but we felt it was a bit expensive so didn't opt for it

Stayed in January 2024

Stay away from this hotel if you want to be health.We arrived on the afternoon of the 30th with the idea of ​​celebrating new years and enjoying the spa treatments. We were greeted with the news to leave a 100 CHF deposit. We didn't understand why and after the discussion with the receptionist I categorically refused. We have paid for our nights and nowhere in booking did I see an additional deposit of 100CHF. In the hotel, the restaurant and bar are not working. They said they only open for special events. I don't know of a more special event than the New Year. All people in the world celebrate this holiday. A very unpleasant surprise was that the spa center works in the evening from 4 pm to 10pm. In the booking, the information is that the spa center works every day, but in fact it is every evening. We couldn't visit as I said we arrived on the 30th and we were tired. We expected to relax in the spa the next day but it was closed in the morning. The breakfast we had on December 31st was stale, or at least I ate old bacon. Then we tried to use the gym. We had no luck there either. Broken appliances, dirty, spiders and cobwebs. There was also blood spatter on the floor. We tried to talk to the manager but he never showed up. The receptionist shrugged and that was it. I was quite deliberately checking to see if the spa would be cleaned. I didn't see anyone cleaning and due to the fear of catching an infection we decided it was not safe to use after 4 pm spa centre . The room was dirty. I cleaned the dust with wet wipes. And I observed that the maid only changed sheets and towels. Forget the vacuum cleaner and dust. We didn't know how we would last until January 2nd. Our wish was to use the spa center....however, that's how the hotel is advertised and that's why we came. So we decided on January 1st to leave the hotel and filed a complaint as well as a refund for one night's stay and two breakfasts.

Location

Stayed in January 2024

Carpet everywhere. Some details and perhaps the design needs a renovation.

A cat waiting for guests at the reception 😺 close to Luzern (anyway, you need to take car/transport), balcony sight, breakfast, spa, personal very kind.

Stayed in December 2023

- very very poor internet connection, WiFi not available in room!!! - the late shift staff not friendly - facilities poor, no tissue , no water heater in room

Stayed in December 2023

Very dirty room, balcony and bathroom. Dead plants on balcony. Broken light switxh. Bathroom was out of tissuepaper when I got in! I attended the personel in this. They told me to mail the owners. So I did. Never got a reply or excuse from them. I dont recommend this place! So dirty and old!

Location

Stayed in September 2023

Average value for money

Great location

Stayed in October 2023

nothing

all of it

Stayed in October 2023

Alles was top

Was top kamer zee zicht

Stayed in October 2023

The elevator to the reception was out of order.

Everything was nice

Stayed in October 2023

The View The breakfast

Stayed in October 2023

ugly decorations. Obviously furmiture and decoration go back to the 80's with a poor taste

Great view on the lake

Stayed in October 2023

One of the Restaurant was closed and it was not adviced on internet. Elevator broken, difficult to reach reception. Breakfast room was not ready for us ( Table for 5 people). Spa closed in the morning, so we could not use. We were thinking of a second night but it was not possible to add extra bed in a comfort room, as there were no family rooms left. There was only one glas in the bathrooms, even if room was a double. Or in family. I would rate the hotel only as 3 star.

Location good. Breakfast good.

Stayed in October 2023

View -right in front of lake poho Breakfast - absolutely delicious & healthy Parking - free covered parking Staff - very friendly Facilities - steam & sauna

Stayed in October 2023

We asked for a room with lake view. When we got into the room , there was a big tree in front of our balcony. You could see the lake only on the sides of the tree if you got out on the balcony. We paid extra for the lake view, so we asked for a different room. When we got into the new room it was dark already. We had better lake view ( on one side of the balcony). But the refrigerator was not working and when we took our shoes off, we could feel the carpet was soaking wet in some spots. We were too tired to go to the reception again. In the morning though, we realized that the the coffee machine was not working, and the balcony was really filthy, like it was not cleaned for a long time ( and there was a spot that left us wondering if someone had stomach problems while being there). See the pictures. Also, we were disappointed and could not believe our eyes that there were dried weeds in the flower boxes on our balcony as well as at the entrance of the hotel. Later, when we checked out, there was another gentleman really upset about the same kind of problems, that wanted to talk to the manager, but there was no manager available until 2pm. He suggested we should get some refund from Booking.com, because the price of the room did not reflect the quality of the conditions offered (cleanliness and functionality) and the presentation of the hotel on Booking.com was not accurate.

Location

Stayed in September 2023

The view of the lake was spectacular and a great place to travel around the lake.

Stayed in June 2023

We were extremely disappointed with our stay at this hotel. Here's a list of the issues we encountered: 1. The lift from the ground floor up to reception was not working and there was no-one to help carry our bags up the steep steps 2. There was no Wi-Fi signal in our bedroom, so we had to use mobile data while there 3. The bath plug didn't work in the bath and the bath leaked onto the bathroom floor 4. The carpets were stained and dirty and the wallpaper was scratched and dirty 5. The mirror on the wall inside the room was smashed where someone else had previously hit it with the door-handle. They had fitted a piece of wood to prevent this from happening again, However, they had not replaced the smashed mirror 6. They didn't clean the room or replenish the coffee, although we saw them cleaning nearby rooms. We also talked to another guest who said their room had also not been cleaned. 7. My daughter scratched herself on a rusty scalpel knife in the flower bed on the balcony. This was extremely dangerous and worrying as she hasn't had a tetanus injection for over 5 years. 8. There were only weeds and a dead bush in the flower bed on the balcony - no flowers. 9. Two of the chairs on the balcony had broken bases and were dangerous to sit on. 10. One of the towels was frayed and unusable - it looked like a cleaning rag. 11. The light in the vanity make-up mirror in the bathroom wasn't working. 12. There was dirt and mould around the edge of the bath. There were hairs in the bath plug. 13. There were cobwebs inside the room near the ceiling with spiders in them. 14. There was no air-con in the room and the air-con machine in the fitness room wasn't working. 15. The water in the shower in the spa area wasn't draining away. 16. The bells from the nearby church (around 100m from our window) chimed every 15 minutes

Spa was OK. Interior decor in the public areas was nice

Stayed in September 2023

1. The service, if I come for a couple of hours I was expecting some service for € 300.- 2. The heat, requested for a ventilator but they did not have, also no AC’s available and it was very hot. 3. The night we stayed there we had to keep all doors open because of the extreme heat in the hotel, in the morning at 01:00 there was a lady going mental in front of the hotel screaming, crying and making a lot of noise. No staff of the hotel tried to stop her or call the police, she was there for 20 min before people from a nearby bar dragged her out.

The location

Stayed in August 2023