Rue de Berne 36, Paquis, 1201 Geneva, Switzerland
#97 of 109 hotels in Geneva
Guests' ChoiceBased on 535 hotel reviews
7.8Cleanliness
8.4
Comfort
8.3
Location
8.3
Facilities
7.8
Staff
8.8
Value for money
7.7
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 31, 2022
Erika
NetherlandsThe paid breakfast was a great disappointment. I paid to have breakfast included and only took it one day as it was terrible.
The location was very good and rooms were clean.
Stayed in May 2022
Reviewed: May 31, 2022
Nelson
Philippinesthe free wifi could have better signal. there could have been a 24 hour access to novotel reception in case of urgent need.
the room was always kept clean and public transport is very accesible. Even the shops and eating places are quite near.
Stayed in May 2022
Reviewed: May 26, 2022
Paul
New ZealandIt was all i needed so no complaints
Such a convenient location. I didnt need anything fancy as I was only sleeping there. Its a very good option for a working traveller
Stayed in May 2022
Reviewed: May 26, 2022
Cedric
SwitzerlandTv a bit small for that price
In earth of city center and nightlife places
Stayed in May 2022
Reviewed: May 25, 2022
Inga
PolandThe street where the hotel is located tends to be very noisy during evenings and nights, especially at weekends. Some may feel uncomfortable passing by. It was difficult to keep our window open during nights and not to experience the noise of nearby pubs.
It is located very close to the main train station, so really easy to access. Check-in is done at Novotel: the personnel was extremely helpful and answered all of our questions. Room is convenient and equipped with small kitchen: perfect to make a tea/coffee or store products in the fridge. Overall, generally good experience. We also received a Geneva Ticket which allowed us to travel on public transport free of charge. Some good places to eat nearby.
Stayed in May 2022
Reviewed: May 13, 2022
Iraj
Iranit is ok.
Stayed in May 2022
Reviewed: May 13, 2022
Hunter
United StatesOur AC was not functioning
Stayed in May 2022
Reviewed: April 24, 2022
Anja
Finlanda bit too small
location, cleanliness, staff
Stayed in March 2022
Reviewed: April 13, 2025
Dorothy
United KingdomA tea towel would have been useful to dry dishes. As the room was serviced it wasn't absolutely necessary as, being alone, I had the advantage of double quantity of plates etc for my use.
The room was a double hotel style with a shower room and walk in shower. The basin was tiny but adequate. The kitchen area was very small with little space to prepare anything. It had a microwave and kettle with sink. It was pretty basic but exactly as described. I stayed for two nights so found it adequate for my needs. It was a short walk to the station and buses and also close to the lake. You could walk into the old town in 25 minutes but buses are available. I was pleasantly surprised to find the room was serviced being a studio and separate from the hotel.
Stayed in April 2025
Reviewed: April 8, 2025
Emma
United KingdomWe had a 23kg suitcase and it was hard to get up the small stairs- that still wouldn’t put us off coming again!
It was a perfect hidden gem! Couldn’t fault it, it was clean and had everything we needed! The location was amazing and had everything surrounding it,
Stayed in March 2025
Reviewed: April 3, 2025
Tahir
SpainNo coffee maker of any kind.
Stayed in April 2025
Reviewed: March 30, 2025
Dale
NetherlandsThe area was a bit rough and we were uncomfortable
Clean and easy check in. Close to everything.
Stayed in February 2025
Reviewed: March 28, 2025
Emmanuel
SpainImpossible to sleep at night because of the noise in the street: drug dealers, drunk persons, prostitutes, all making noise and fuss until 4am. Then the trucks start to take garbage, deliver shops. Changing windows and improve acoustic insulation is a must! The room and kitchen are minimalist and look outdated but are aceptable.
Convenient location
Stayed in March 2025
Reviewed: March 24, 2025
Leila
ArgentinaLocation was great and everything was super clean!
Stayed in March 2025
Reviewed: February 23, 2025
Hannah
United KingdomNa
Amazing staff
Stayed in February 2025
Reviewed: February 23, 2025
Ashley
Canada"kitchenette" only contained a microwave, mini fridge and kettle. No coffee maker, stovetop, oven or anything to really cook with. Plates and cutlery were provided, but no bowls to actually cook in the microwave. We stayed on a weekend and there were people yelling and hollering outside consitently from 12am to 5am, which kept us both up the entire time. If you are into the nightlife, then perfect! But if you are looking for a quiet area for a good sleep, keep this in mind. Also there was no cleaning service for the 3 nights we stayed.
Location was close to the water, many places to eat in the area. TV had a music option that we could put on at night to try to block out the street noise. Even had an option to keep the screen off.
Stayed in January 2025
Reviewed: February 20, 2025
Vibeke
NorwayKinda looks like a prison cell, with tiles on the floor, concrete walls and all the decorations from the pictures were gone. Also I would not call this a studio appartment. It has a mini fridge and water boiler that’s it.
Location
Stayed in February 2025
Reviewed: January 30, 2025
Fidan
SwedenNice
Nice
Stayed in January 2025
Reviewed: December 29, 2024
Saray
IrelandThe girl from the hotel reception was very friendly, close to town and to the station. The shower is amazing.
Stayed in December 2024
Reviewed: December 15, 2024
Ferreira
PortugalIt says that the room has a kitchenette, and maybe we misread but we were hoping for a stove, nevertheless there is a fridge and a microwave
The location was great, near every kind of transport The room was cleaned every day and it was very comfortable It's near some bars so sometimes there is noise but nothing we couldn't endure
Stayed in November 2024
Reviewed: December 13, 2024
Slawomir
PolandI could smell cigarets in my room. Room was clean but did not smell ok. I am not a smoker and this smell did not make me comfortable inside the room. Also around the hotel area there were many prostitutes and drug dealers ...
I really liked the idea to have the microwave and kettle in the room.
Stayed in December 2024
Reviewed: December 7, 2024
Maki
United KingdomNothing
I loved the location and the staff at Novotel are very helpful
Stayed in November 2024
Reviewed: November 27, 2024
S
DenmarkBad smell in the room
Breakfast is so good
Stayed in November 2024
Reviewed: November 24, 2024
Jean
Spainroom was full of oversized furniture which made it feel cramped no fan in bathroom so lots of black mould around the ceiling
staff were great location was perfect many bars and restaurants and local market on the doorstep
Stayed in October 2024
Reviewed: October 28, 2024
Eznie
BruneiBasic amenities
Location
Stayed in October 2024
Ridgeland, US
Arrecife, Spain
Châtenois, France
Wethersfield, US
Oberaach, Switzerland
Valras-Plage, France
Abashiri, Japan
Naxos Chora, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content