Reviews of Radisson Blu Hotel Reussen, Andermatt 4 stars
Bärengasse 1, 6490 Andermatt, Switzerland
#14 of 36 hotels in Andermatt
Guests' ChoiceReview score
Based on 583 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
8.6
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Facilities
9.1
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Staff
8.9
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Value for money
8.0
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Free WiFi
9.5
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Reviewed: 28 June 2022
Dylan
Belgium44 reviews5 helpful votes9.0“Perfect!”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
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Amazing room and awesome Spa!
Stayed in June 2022
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Reviewed: 23 June 2022
William
United Kingdom18 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
A bit expensive
Plush, modern, very well run with friendly staff. Great food in the hotel restaurant. A very comfortable place to stay.
Stayed in June 2022
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Reviewed: 22 June 2022
Manesh
Switzerland50 reviews12 helpful votes8.0“Comfortable stay in Andermatt”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Our plans to have a movie night were scuppered by a technical issue with Chromecast and no possibility to watch or rent movies. The only option was regular tv but there weren’t that many channels in English or French! Hopefully the chromecast is now fixed!
Nice place to stay in Andermatt. Room was clean and comfortable. Pool and spa were great, as was the breakfast.
Stayed in May 2022
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Reviewed: 21 June 2022
Cornel
Switzerland2 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Booking
Alles gut
Stayed in June 2022
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Reviewed: 21 June 2022
Sebastian
Romania56 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
spa, breakfast, design and quality of materials
Stayed in June 2022
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Reviewed: 10 June 2022
Ami
Israel91 reviews6 helpful votes9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Residence with Mountain View
- • Stayed 3 nights
- • Submitted via mobile
The temperature control didn’t work and on hot day the room temperature was over 24c which is too hot
New, modern and shiny
Stayed in June 2022
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Reviewed: 1 June 2022
Nebojsa
Switzerland25 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
maybe the price
perfect, but expencive
Stayed in May 2022
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Reviewed: 30 May 2022
Corinne
Switzerland26 reviews4 helpful votes10“Fabulous Radisson Blu quality as always!”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
Really can't think of anything - loved every minute of my short stay.
Spacious room with beautiful wood flooring and quality fixtures: huge bed with crisp white linen. Enjoyed my evening meal and possibly one of the best breakfast buffets I've ever seen. Friendly, efficient staff. Great location for hiking. I only wish I could've stayed longer to enjoy the hotel and its facilities (pool, spa, massages) even more!
Stayed in May 2022
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Reviewed: 28 May 2022
Joao
Netherlands76 reviews10 helpful votes10“To be back!”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
I believe that restaurant staff can improve their delivery and language skills towards customers.
Facilities and Parking. Fantastic breakfast.
Stayed in May 2022
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Reviewed: 22 May 2022
Abdul
United Arab Emirates116 reviews32 helpful votes10“the location of this hotel is excellent and staff excellent all the staff at this hotel are very corporate you very humb”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
no thing
Excellent location and excellent staff
Stayed in May 2022
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Reviewed: 7 May 2022
Chiu
Malaysia36 reviews16 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
Everything was perfect.
This hotel very new. Staff was very helpful & friendly. I like this hotel much. I need walk to hotel with lugage from Andermatt train station. Is about 15-20min. But the way you go to train staiton, they can provide free shuttle is just 5 mins drive to reach station. There still no many shop or restaurant nearby. But they have in house restaurant. Spa facilities is quite good. Comfortable bed.
Stayed in April 2022
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Reviewed: 6 May 2022
Yi-wen
Switzerland38 reviews4 helpful votes10“A relaxing spa trip!”- • Leisure trip
- • People with friends
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Spa Cleaness
Stayed in May 2022
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Reviewed: 29 April 2022
Maria
Indonesia44 reviews13 helpful votes10“Stunning”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Direction to the parking should be well informed in advance
Location, view, comfortable bed, spacious room.
Stayed in April 2022
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Reviewed: 7 April 2025
Peter
Hong Kong43 reviews9 helpful votes5.0“Some room for improvement for the house keepers”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted via mobile
The bottles of water were only given to us first day while checking in and never after .
Stayed in April 2025
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Reviewed: 7 April 2025
Janice
Switzerland2 reviews4.0Disappointing- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel has nice facility, good size of Room, good selection of Breakfast buffet. But the bed is very bad as it is very uncomfortable. We were not able to sleep properly and infact very tired after the 2 nights there. The restaurant spun for dinner as we had was not great as the wait staff has no clue what to sell for wine. The food ordered was a disaster because they used Shiracha like a ketchup to make my Beef Tartar spicy, I had stomach pain the whole 2 days stay. The waiter has no enthusiasm as well.
Stayed in April 2025
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Reviewed: 30 March 2025
Joao
Portugal18 reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
We called the reception twice to ask if we could have a bowl for the dog to drink and both times they said « yes of course » but we waited 3 hours both times. Finally we went down to the reception and ask them again and they said that they don’t provide this service. Fair enough but then tell us immediately on the phone so that we have time to go to the shop to buy something… That little incident is revealing of a deeper problem of miscommunication/ lack of training.
Stayed in March 2025
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Reviewed: 2 March 2025
Simon
Australia17 reviews4.0“Sterile hotel in a sterile new part of the t own.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 6 nights
- • Submitted via mobile
The hotel is an antiseptic American style hotel in the new Reuss district. The Reuss development is not welcoming, but like a cross between a film set & a building site. The old Andermatt town is a great place with so much Swiss atmosphere. The new development is awful. Won't be coming back!!
The staff were friendly, but when the hotel hosted a conference or on the weekend, service could be slow!
Stayed in February 2025
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Reviewed: 20 February 2025
Daryl
United States11 reviews1 helpful vote7.0“New building but certainly not a 5 star hotel yet - save your money and stay somewhere closer to the lifts until this ar”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 5 nights
- • Submitted via mobile
First impressions matter. To say this is a 5 star resort is not true - they have a long way to go. It is at least a 12 minute walk from the hotel to the gondola (in ski boots and carrying skis) - it’s not a 2 minute walk as the front desk communicated. There is no shuttle service offered at all - that is absurd when you are a 5 star hotel. The rug in our room had a huge circular brown stain on it - like an animal had pooped on it - swap the rug out as it was disgusting. The bar gave us a hard time when we asked for ice - then gave us tiny cubed melting ice in a plastic bag, seriously? There was only one shower working in the spa - one was broken; very problematic standing around nude to take a shower to go in the sauna (nudity is the standard here). While breakfast offering was great, the hotel cannot accommodate all of those guests for breakfast. If you didn’t go down at 7am or very late, it was complete chaos. No coffee cups, no bowls for yogurt, no plates for hot food. Also, one day we were prepping to go skiing and the maid knocked on the door asking what time she could clean the room. Highly inappropriate - how about when we leave to ski? The pool was beautiful, however, no machine for wringing out wet suits after. In short, this resort has a long way to go before they can call themselves 5 star. At best, this is 3.75
For the most part, everything was clean. Great breakfast offering.
Stayed in February 2025
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Reviewed: 4 February 2025
Olga
Ukraine3 reviews7.0Good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
I forgot my swimsuit at the spa, and they said they couldn’t find it. Really? I left it wrapped in a towel on the chair just before closing so other guests couldn’t take it!
Tasty food and nice spa
Stayed in January 2025
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Reviewed: 17 January 2025
Nachshon
Israel34 reviews7 helpful votes7.0“It's a very good hotel, but I was surprised that we had to pay for parking.”- • Leisure trip
- • Couple
- • One-Bedroom King Residence
- • Stayed 1 night
- • Submitted via mobile
Could have had more variety
Breakfast was ok
Stayed in January 2025
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Reviewed: 7 January 2025
Marla
Switzerland2 reviews5.0“Need to improve customer service, small rooms, great breakfast”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
Staff wasn't as nice as I am used to with past Radisson experiences. the cocktail selection at the bar was very poor. The superior room with extra large bed.... there was nothing superior about it and the bed was a normal one. the only extra or superior was the price!!
Breakfast was amazing. room was clean.
Stayed in December 2024
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Reviewed: 31 December 2024
Noa
Israel28 reviews5 helpful votes7.0“Brand new place . Good alps atmosphere. Service needs improvement”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted via mobile
Reception manager was very hostile about Hotel staff mistake (ordering ski passes not for the right dates). It took to long to admit and compensate. Makes no sense guests should pay double due to hotel mistake.
Brand new hotel, nice alps atmosphere
Stayed in December 2024
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Reviewed: 29 December 2024
Pietro
Switzerland42 reviews10 helpful votes7.0“Nice hotel but organization must improve.”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Receptionist girls not well trained. It’s not organized well if you want to ski the same day you leave. The ski locker closes at 12.00 so or you come back before 12.00, or you have to leave your stuff in the car and you will change your ski boots and equipment in the car. Not comfortable. Also on the arrivals parking and baggage pick up it’s not organized properly.
Room, bar tenders and restaurant waiters.
Stayed in December 2024
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Reviewed: 18 December 2024
Martin
Switzerland5 reviews5.0“Glad that I try it during the off season. I would never pay a full proce for this hotel.”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
The all over design was a cheap copy of the neighborhood hotel and the spa is awful, not at all a alpine spa and the view is very bad
The easy access
Stayed in October 2024
