Great location, very convenient to train station and restaurants. Very nice room.

Stayed in May 2022

Location and good clean rooms and secure parking.

Stayed in May 2022

Perhaps that parking is a bit expensive

Location is great

Stayed in May 2022

nothing

the cleaning of rooms and the location

Stayed in May 2022

it was a bit confusing cause charges were in CHF & was per room. the other hotels charged us for both rooms already & not separately, since we booked & checked in 2 rooms

the rooms were spacious & the hotel smelled great. the gym & wellness area was spacious & well equipped. the keycard lift access also provides great security for the guests. we also loved the automatic drapes

Stayed in May 2022

the room but most importantly the staff. massive compliment to them. super friendly and helpful on all the levels from reception to housekeeping to room service.

Stayed in May 2022

Bit expensive

The view and theHotel location

Stayed in May 2022

Spacious room, great breakfast and perfect location with easy access to the train station.

Stayed in May 2022

upgrade. size of the room.

Stayed in April 2022

Nothing

The rooms were huge which is definitely unusual in Europe. It is easy walking distance along the water to the train station as well as all the restaurants, shops and Chapel Bridge. Highly recommend.

Stayed in April 2022

Nothing

This is a great hotel and a great location. As a family we had two connecting rooms and thought this was one of the best hotels we stayed in.

Stayed in April 2022

everything was fine. maybe the breakfast could be improved a little bit, considering its price. some other jams for instance, not the industrial more common ones, could be an idea.

great location, next to railway station and city center, but yet very quiet, great services. electric car charging facilities.

Stayed in April 2022

A very good room and a very good location; But otherwise the experience felt bit ordinary. The room rates were top tier but the facilities and the hotel set up was rather ordinary. However the friendliness of the staff - mostly reception staff - made us feel - good overall. So we are grateful and appreciate your effort.

Stayed in April 2025

Breakfast

Steam bath

Stayed in February 2025

there is no mirror in the Junior suit which i found it strange.

close to the city and walkable to any distance.

Stayed in January 2025

I was disappointed that when we arrived around 2pm lunch was no longer served at the restaurant. And when we arrived around 10 pm after a concert dinner was no longer served either and we were told that room service (apart from pizza) was no longer available. And there was loud music and party in the bar and lobby area about which we had not been warned at the time of booking and at the time of check in.

Location was convinient for the concert we were attending. We did not have breakfast next day.

Stayed in January 2025

it is approx. 10-min walk from station and not advisable to take the shorter route at night for safety reason.

the hotel is new and modern.

Stayed in December 2024

USBs next to bed did not work and a shower head leak

Service was great and comfy

Stayed in December 2024

Room was very cold , with no adequate heating. No view. No proper bar, dinning or mini bar.

Location is good. Breakfast is sufficient.

Stayed in December 2024

Over priced

Location and breakfast

Stayed in December 2024

Shower was only ok, too much water on bathroom floor. Had to remind front desk to clean room after not cleaned for first 2 days. Location was only OK.

Room was nice and large. Staff was professional and nice.

Stayed in December 2024

This hotel is good for a very short business stay and not for leisure/ family trip. - breakfast wasn’t good. Not enough fruit selection, not much food options in general - breakfast area seemed too messy and not clean - rooms bathroom door is so weird, not comfortable if you were 2-3 people in a room. The doors dont shut fully and theyre glass. - water supply was only one time when you checkin then they dont give you water (they told us tap water is clean) - bar is in the lobby area, not comfortable if i just want to sit.

- it was quiet, soundproof walls - price was good - staff were helpful - they have amenities in the bathroom which is great - location was ok, a bit too dark at night to walk back but Luzern is safe anyway.

Stayed in December 2024

they asked me to pay CHF 100 for deposit when I checked in , they changed the amount twice without my permission . and charge my stay two nights again . front desk staffs need more training

room size , location

Stayed in November 2024

We stayed three nights and after one night i told the housekeeping to clean up the room after we leave, they came to us at 8:30 am in the morning but because we were getting ready, i told them to come after 10 am when we leave the room. But when we came back the room was not cleaned. It was just one night so i said nevermind and i made my bed and slept. The next day I told the receptionist to have our room cleaned and the trash taken out before we come back since we travelled with a toddler and we had dirty diapers in trash bin. We came back after 12 hours ( 8 am to 8 pm), upon entering the room was still dirty. Diapers smelled bad. It was the second night, i went down and asked the receptionist and her reply was rude, she denied me to clean the room and said we are something go green so we dont clean the rooms. This sentence made me furious and i told them ok if you are green dont change the towels or bedsheet, atleast make my bed, clean my toilet, take out my trash. To which she apologized and said ok ill send someone to do those things, i declined because my son was already sleeping, i made my bed before sending him to sleep and i took out my own trash. Whats the use of a hotel service when you have to do your own stuff? She didnt even compensate me for this error. My family is visiting europe in summers, wont recommend them this place for sure. We had stayed in radisson blu last year in dubai and it was a relaxing stay. I dont know why radisson blu luzern was this way!

Stayed in November 2024

I’d rather that the room price for Sheraton be more luxury decorative .

Room is quite large and clean nice kind friendly helpful staff good location close to the airport

Stayed in October 2024