It was just perfect.

Outstanding service SPA & Wellness Welcoming lobby

Stayed in September 2023

The unfriendly, uncooperative, bad attitude front staff.

Nothing really.. Average hotel

Stayed in September 2023

air condtioning

Stayed in August 2023

Parking space too small for my large SUV.

Location. Lovely room. Friendly staff.

Stayed in September 2023

The junior suite was beautiful, super spacious and comfortable. Breakfast superb. Pool and it's area was really enjoyable. Location fantastic and staff of the hotel nice and friendly.

Stayed in September 2023

Great stay in basel. The hotel is super confortable, clean, great staff and amazing facilities. The breakfast was wonderfull

Stayed in August 2023

Right from the start, after checking in, we were struck by the strong smell of sulphur from the lift to floors 5 and 6. We arrived in the room, surprise, the bathroom in the room did not look at all like in the pictures, even more, it was extremely dirty. The container for liquid soap next to the sink was empty and squeezed (probably by the guest before us), and the container for shower gel, also empty. In the morning we open the window, and surprise, an indescribable mess, see attached pictures. For a hotel claiming to be 4 stars and charging over 200 CHF/night, it's shameful. Our luck was that we only had to stay a few hours in it. It is the worst experience we have had so far at a hotel.

The bed was comfortable.

Stayed in September 2023

Excellent

Stayed in September 2023

Nothing

Lokasyon ve resepsiyondaki Anna hanımın misafirperverliği :)

Stayed in July 2023

Everything was great I have no complaints

The staff was very helpful when I had broken my phone they found a place where I could get it fixed and even gave me a map how to get there on which trains and Landmark so I could find it

Stayed in September 2023

Entrance dirty. Couldnt fit in the shower. No shampoo or soap in containers. It sells as hotel with parking but have very limited availability and cant make reservation. Small rooms. Stained and burned sheets. Sofa full of stains.

Not much. Staff is the only thing i can rescue.

Stayed in September 2023

Our shower made a puddle on the bathroom floor, which is no big deal but probably a pain in the butt for some folks. We didn't mind, although our towels were soaking wet after mopping the floor after each use. The only other disappointment was the steam bath being out of commission, which we had looked forward to after a gruelling work trip and stay in an absolutely terrible hotel the night before we arrived.

Our room was incredibly comfortable and spacious. We loved the beds, and we were blown away at the breakfast, which we had three mornings in a row because it was absolutely delicious. Favorite breakfast at a hotel by a long mile. We loved the atmosphere of the hotel, the staff were incredibly gracious and helpful, and we enjoyed ourselves immensely. We spent the previous night in a terrible hotel situation and needed a little bit of luxury and comfort to make up for it, which we certainly found. The location of the hotel was excellent and allowed us to eat out regularly at fantastic spots nearby and see many museums as well, all on foot. We had so much to see in such close proximity we largely didn't use transit even though we had free passes from the hotel, a huge benefit!

Stayed in September 2023

Room aircon was not working well to cool the room so it was too hot in the room. Breakfast venue had lack of staff so tables were left uncleaned.

Good location, spacious room.

Stayed in August 2023

Everything

Nothing, I had to cancel the trip and the hotel didn't even respond to my request. In my view, a Radisson Blu hotel should offer a better service! Very disappointing!

Stayed in August 2023

We requested two rooms close together and booked over 4 months in advance but we couldn't have been further apart, not on the same floor and the rooms were not even accessible by the same bank of lifts. Also, everything was very expensive, this maybe more of a reflection of Switzerland rather than just the hotel but 32 swiss francs for breakfast and 30 for parking seems a rip off to me.

Great location, just outside the town centre. Good facilities.

Stayed in August 2023

The safe and basin did not work Staff not interested Breakfast the still just talked very loadstone in the corner and did not attend to the guests Not a nice location place is like a converted office building

Modern but very small rooms especially bathroom

Stayed in August 2023

If I'm pushed to say something it would be that there was some kind of issue with the TV which restricted the channels available. But this was a very minor blip.

Great location with a short walk to either the centre or train station. The large room was really clean, with a comfortable bed. All the reception staff we dealt with were really friendly, smiling and helpful, which we really appreciate. And they provided an extra fan during a period of excessive heat in the city! They were happy to organise taxis, print tickets for a tour etc. The pool was a delight in the heat and was a good size, with a lane for swimming lengths (also a sauna which we didn't use). All very clean. Towels etc were available from gym staff at the entrance. We thoroughly enjoyed our stay.

Stayed in August 2023

Two complaints: 1) poor service 2) other price than advertized 1) After booking I contacted the hotel and was promised a baby cot would be ready for us. Long story short: We had to wait 2,5 hours after arrival for this to finally be arranged. Subsequently, the waiter showed no interest in taking our order, having us wait for another 45 minutes despite only one other table occupied. Price/quality of food was terrible. 2) When booking this accommodation, it was advertized our child would stay free. However, on the invoice our 8 months old son was charged 77,70 CHF for room and breakfast. After pointing this out I received a new invoice with the same total price but with specifications removed. Despite several attempts to clarify and have this issue corrected, I encountered a lack of interest, false information, and refusal to offer customer service.

Reception staff was polite. Central location. Excellent breakfast.

Stayed in August 2023

They have charged me twice. I paid in advance, in full, via booking.com in April 2023 for an overnight stay in August 2023. On check in they requested 100 euro deposit on my credit card for “cover” against additional expenses. On check-out, after I had left the hotel, they charged me again in full. I have paid twice. Despite 7 phone calls (the last on international for 40 minutes) and an e-mail and several promises from staff that they would sort it out immediately, 4 days later I have still not been reimbursed and the woman in the complaints department has said it will be another 3-5 days before the hotel “gets in touch”. Nice room but be very careful about how you share your credit card details with this lot!

Good location, nice pool, excellent breakfast, parking under the hotel easy to get to. Clean, comfortable, quiet room.

Stayed in August 2023

super location, good price

Stayed in July 2023

The room was not so cleaned very well. Not in line with what a normal person can expect from a 4 stars hotel

Central position closed to the city center, the kindly support from the staff

Stayed in August 2023

Nothing

Everything

Stayed in August 2023

Room was warm but the city was nearly 40degrees.

Well located, clean and luxurious. Staff were very helpful and this included welcome snack and drink for our daughter and provided us with detailed information about the locality. The pool was lovely and open late which was a bonus. Excellent location for the city centr

Stayed in August 2023

Air conditioner and fridge did not work on arrival. Explained to the staff who were apologetic but insisted they were working and I should give it time. However, after the worst night sleep we had had on our trip and food poisoning, they sent someone up to our room to check and low and behold… both were not functioning.

Good location, friendly staff (Ali was exceptional), cold drinks as you enter, breakfast was lovely and free Basel City pass for the duration of the stay was a great addition.

Stayed in August 2023

The online self-check-in system doesn't really work. "Something went wrong". Had a similar experience with the onsite self-check-in - we couldn't save the data. No problem - we checked in at a clerk at the counter.

The bed was surprisingly large and comfortable. Exceptionally rich and tasty breakfast with everything we could imagine. This was indeed a highlight for us. The central location with the Basel Card was important for us: we used public transport in and outside the city. The tram stop is located just in front of the entrance, the railways station is very near with a direct bus connection to the airport.

Stayed in August 2023