NA

The location was perfect! The breakfasts were phenomenal! The grill – a 20 second walk from the hotel had amazing food! I thoroughly recommend the tenderloin steak!!! We use the spa every evening and it was wonderful!

Stayed in March 2025

All facilities were decorated with great taste. The spa was amazing. There is a bakery inside the hotel with the most delicious pastry and the bread. The hotel location is close to bars and restaurants. The hotel offers pickup & drop-off from the train station. Highly recommended!

Stayed in February 2025

Pillows were very flat and awkwardly large, making them pretty uncomfortable. We requested extras but they had the same issue. Rather than one large mattress, we had two twin mattresses pushed together with separate blankets that felt flimsy and cheap. A little confusing considering how much we paid for the room.

The view of the Matterhorn from our room was outstanding. Hotel was nice overall, the spa was great, and we enjoyed the breakfast every morning. Location was pretty good, within 10 minutes walking distance of the train station and all three ways to get up the mountain.

Stayed in February 2025

Nothing. Everything was great!

Amazing. Perfect view. Perfect service. Helpful. Amazing spa. Beautiful.

Stayed in December 2024

The rooms can be a bit stuffy, so we kept our balcony door open most of the time for some fresh air. Would have also been nice to have some coffee and breakfast tea in the room, rather than herbal only teas but that is preference.

The hotel is modern and clean, with the staff being friendly and informative. The hotel's location is perfect - close enough to everything but out of the way if you want some peace and quiet. The view of the Matterhorn for the room does not disappoint! Breakfast is lovely, and there is plenty of selection to choose from. Spa is also well equipped and emaculate. I bought fresh cookies from the bakery on the last day to take home for a gift and the staff there were so helpful! And the prices were fair.

Stayed in January 2025

People are friendly

Stayed in December 2024

The Rex attention on details of making the whole experience of Switzerland Alp hospitality is spotted on! The Rex not only give me the lux but also comfort and friendliness!

Stayed in October 2024

Incredibly friendly and helpful staff. Great breakfast, great cocktails and nice spa! Thank you for an amazing weekend!

Stayed in October 2024

Amazingly friendly and helpful staff. Room was very nice and exceeded expectations. Good value for money. Breakfast was very nice as well.

Stayed in October 2024

Nothing

Very silent location, not too far from the main street Amazing staff ( I really mean it, Sofia and Alizé made the stay perfect) Very comfortable room

Stayed in October 2024

Everything about my stay at The Rex was excellent, perfect stay, perfect place, their spa is the best way to end the day. The service was flawless, super friendly and warm.

Stayed in October 2024

Two small notes for the hotel: - would love to have some lactose free milk, not soy or almond milk - and cappuccino was overheated

It was clean, quite and warm. The room was super spacious. The view of Matterhorn was amazing. The hotel has pool and saunas. They were super. The breakfast really good. Pancakes are very tasty. The hotel has also a restorable, where they prepare meat on the open flame. Definitely recommend to try.

Stayed in October 2024

Never mind the exceptional location and room, I loved the stylish decor and the best ever hand-made, unlimited breakfast you can possibly imagine; I would stay in this place in the future for sure!

Stayed in August 2024

This is a beautiful, relaxed, comfortable hotel with a magnificent view of the Matterhorn

Stayed in September 2024

Bathroom a little stuffy as no exhaust fan - or it wasn’t working.

Beautiful hotel with great decor that was natural and well designed for the premises. A really nice vibe. The outdoor garden/bar was relaxing and the breakfast superb. Great location - close to everything but also quiet. Good size room and comfortable beds. Friendly, helpful staff. Would definitely stay there again and recommend it.

Stayed in August 2024

None

View from room is superb. Unbeatable view of the Matterhorn directly from room. Excellent staff with super friendly and helpful manner. Front desk staff of all shifts (morning, afternoon, night) were surprisingly friendly and helpful. Separate toilet and shower. Shower gel and shampoo are great. Excellent sourdough reads were made heartily from the in-house bakery. Breakfast area is clean and comfortable.

Stayed in August 2024

My only complaint is that there was a fair amount of noise from the neighbouring suites. Since it's a wood building, it can be a problem if you're a light sleeper, but I imagine every building in the area is made of wood and has the same issue. Nothing some earplugs or AirPods can't fix :)

The views and location were great, staff were very friendly, breakfast was great.

Stayed in August 2024

The Rex hotel is the best hotel we stayed overall Switzerland. The staff is really helpful and friendly, more than helpful with everything. Check-in is quite convenient and the lobby is well decorated and spacious. Chilling at the garden, relaxing in the spa area was amazing. The experience shower is a must-try as well. The pool is rather big. They have shuttle service from and to the train station and they are always at your convenience. Special thanks to Robin, Rafaela and our shuttle driver for being amazing people. Thank you so much Robin for recommending us the Stockhorn restaurant, we had the best cote du boeuf ever! Fabulous hotel with fantastic people. Fully recommend!

Stayed in August 2024

Nothing

Fantastic staff, great spa and views. Room well appointed

Stayed in August 2024

Spa is outstanding. Staff are extremely friendly and attentive. Room was beautiful and the location excellent. Very much enjoyed my time here.

Stayed in August 2024

Really have noting to complain.

(1) I loved how peaceful the hotel was, a perfect escape from the main street noise, but it was still close enough to everything. (2) The front yard was my favorite spot! Guest can spent mornings there sipping coffee and dreaming, and evenings grilling and laughing with friends. (3) The hotel managed to keep that old-world charm while adding modern touches. It felt so cozy and inviting. (4) The staff were absolutely wonderful! They went out of their way to make me feel welcome and taken care of. (5) Breakfast was a highlight. Those fresh pastries from the hotel's bakery were to die for! (6) The Stockhorn restaurant is a must-try! Their grilled meats were incredible. It was such a treat to have a delicious meal right next to the hotel (to me, it is really a big plus upon my arrival after a long train journey) (7) !!! You can enjoy the Matterhorn every single day from your balcony!!!

Stayed in August 2024

the breakfast was not as extraordinary as we read in the other reviews, normal basic one.

love the design, the style, the location, the kombucha

Stayed in August 2024

The staff is amazing. They were exceedingly helpful and kind. The rooms were large and we loved the kitchen.

Stayed in July 2024

Only thing that could have been better is because there is no AC, perhaps they could provide a fan in the room

Loved my stay at the Rex, it was everything I needed and more for my short stay in Zermatt. The facilities overall are very up to date and has a wonderful, cozy feel to it. You walk in through their outdoor garden area which is great to relax in during the day or the evening. They have a big, comfortable bar area inside, their own bakery, a sitting area with communal board games, etc. My favorite amenity was the spa which was more extensive than the typical hotel, they have multiple saunas, steam room, hot tub, a large pool, relaxation areas and more. I loved this after my day long hikes. The room itself is quite spacious and very comfortable. I selected a room with a Matterhorn view and it was wonderful. I also loved how in the summer they offered an outdoor BBQ menu, I ended up eating there both nights since the food was so good. The breakfast was delicious, although I wish I realized you could order dishes from the menu vs. buffet style earlier on! The staff was great at all times, always cheerful and willing to help. Lastly, in terms of its location, while its a short walk from the main street, I think this is a plus because you can escape the busy area and the area is actually equidistant to both the Zermatt train station and gondola station (which are in opposite directions). There are a handful of restaurants and bars nearby so it’s still lively! Definitely stay at the Rex if you plan to visit Zermatt, you won’t be disappointed

Stayed in July 2024