Ask for a room at the back (Matterhorn views) if you’re if you’re a light sleeper, because the front faces on a popular apres ski spot, which can get loud at night.

Lovely and charming, a perfect blend of traditional Swiss with modern comforts.

Stayed in March 2025

No hot tub, first floor heard a lot of sound from downstairs, pull couch was squeaky

Location, the balconies, the staff, the ski room, the food, the room, closet space

Stayed in March 2025

Nothing to point.

Everything from the moment you enter in the Hotel everyone is very welcoming and supportive. Big compliments to the Portuguese community which is super nice, friendly and attentive to all details.

Stayed in March 2025

Pub next door sometimes a little loud.

Location. Feeling of the place.

Stayed in January 2025

The Hotel was wonderful- the location was very good to access the ski lift and still being close to the city center, the staff were friendly and helpful, the room itself was clean and well designed and the breakfast was very good.

Stayed in February 2025

nothing

Breakfast buffet - loads of good food to choose from! Dinner - I paid for half board so evening meal was inclusive. It was a 5 course meal (starter, soup, salad buffet from salad bar, main course and dessert); the food was very tasty and high quality! Very good catering staff who were so accommodating & friendly! Location - very near to the ski lift bus stops. The ski shop I hire my skis is just a few steps away from the hotel. The hotel is in the central location of the village. My room is very clean with nice decoration. Smaller than the hotel rooms I stayed in other hotel but could not remember how much I was paying then. Very quiet though. The bed is very comfortable. Every evening the housekeeper would deliver and put some toblerone chocolates onto my bed! Very sweet gesture from the hotel. Swimming pool - the swimming pool is quite big when compared to many other hotels. Very nice decoration.

Stayed in January 2025

We had very pleasant stay

Very cozy hotel.Friendly stuff, comfortable bed Excellent breakfast Prime location

Stayed in January 2025

Room was too warm for me - too used to a cold house!

Wonderful staff, really friendly and helpful. The owner was always about and would say hello to everyone which gave a personal touch. Pool was nice, didn't find the steam room! Well located everything was in walking distance. We booked a Matterhorn room which was very spacious as well as having a superb view. Just lovely.

Stayed in January 2025

It’s cosy yet very slickly run by a family who make it look easy when it’s anything but easy. It’s just fabulous because the staff are.

Stayed in January 2025

Nothing

The location and the staff! Went above and beyond. Met the owner 3,x as he walked around checking on guests. A great host. The food was delish! Great options and we'll prepared and served. Sorry to leave. It was a wonderful ending to an 18 day trip. Certainly the highlight!! Can't wait to return for a longer stay. Thank you 🥰

Stayed in December 2024

more menus

food

Stayed in November 2024

Charming hotel in a great location in Zermatt! I can recommend it highly, and will definitely be back 🙏🏼

Stayed in November 2024

n/a

breakfast, balcony, staff

Stayed in October 2024

Comfortable, every single details of room has been well thought to the convenience of the guests. Owner and staff very friendly and very welcoming.

Stayed in November 2024

Nothing

Pretty , clean and comfortable hotel. Great location. Half board option worked really well and the food was outstanding. All staff were helpful and kind. The owner was often in the hotel and made a point of asking how we were finding the hotel service. We were very impressed by the number of locals that also used the hotel so that it felt part of the community.

Stayed in October 2024

Loved the traditional feel and the location.

Stayed in September 2024

Nothing

Everything! The attention to detail was incredible. The staff were friendly and very helpful. The food at all the in house restaurants was excellent. Fantastic location.

Stayed in October 2024

No complaints

Some of the most friendly and welcoming staff I have ever encountered. Room was large and beds were comfortable. Breakfast was very good. Great location to walk around the village.

Stayed in July 2024

The noise at evening and night time.

Excellent service. Very helpful and friendly staff. Superb breakfast.

Stayed in June 2024

Location was excellent, beautiful view of Matterhorn, great breakfast, attentive staff

Stayed in July 2024

Nothingv

Excellent property - great communication, the staff was helpful and friendly - all in all - would definitely stay there again.

Stayed in June 2024

Our room had only a view of the street, but we were rarely in the room anyway.

Neat place. Good location. Staff went above and beyond. Room was comfortable, chocolates shaped like the Matterhorn and Toblerone bars were a nice touch. Enjoyed the pool and its water jets after a day of hiking. Julen Restaurant was very good.

Stayed in June 2024

The shower left a lot to be desired. The rain shower head barely had pressure and the glass didn’t extend far enough so you ended up getting a lot of the bathroom wet. Additionally, there seemed to be the start of black mold along the corner of the bathroom. I also ended up getting stuck inside of the elevator. I didn’t mention it to anybody that worked there, though. I thought maybe it was a fluke because I pressed a button more than once but the following day the elevator was down (but only briefly).

The staff was amazing and the breakfast was so worth it. The room was spacious and the view of The Matterhorn was fantastic. It wasn’t TOO far from the main city center which we loved. The spa area was very nice and the mini fridge with drinks in it was a big bonus.

Stayed in May 2024

The twin beds requested were very narrow and not particularly comfortable, prefer proper pillows rather than foam. Too easy to slip off the bed. Otherwise facilities excellent

Excellent facilities and great staff, in beautiful Zermatt

Stayed in May 2024