biggest issue was that the glass surrounding the bathroom, which was glass on 2 sides so very “viewable” was installed backwards. so you could see into the bathroom but could not see out! just insane.

location

Stayed in October 2022

very difficult to find and only self check-in which is not what you expect when you pay this level for a hotel. also the support at the reception desk was poor

trendy atmosphere

Stayed in October 2022

The lights in the room were confusing and there was no telephone in the room to call for assistance. There was zero information in the room also - hotel facilities, menus etc which was a big missed opportunity. The hotel is located in the middle of a mall - very strange entry. Signage was terrible and there was no description on the website or sent post reservation. I had to ask strangers for help - they said they had the same problem. This needs addressing! Disappointed that there was no cooked breakfast. It was 30CHF for the buffet- only continental option Last thing - bed was too long for the room, could walk around east and hit my shins a couple of times of the sharp corners.

it’s a great central location. The bed, linens and towels are good quality and the room overall is comfortable enough. The Bircher muesli on the bfast buffet was so good and coffee decent too. Staff were nice and helpful.

Stayed in October 2022

I hated the self check in and because of that the staff did not tell me that I had a 20% discount for the parking. Found it hard to find the hotel, it says it is at number 46 but there is no number 46 from the road and only 40 or 42! No bottle of water in the room and no kit in the bathroom. No magnified mirror which all hotels have now.

it was very central. Very beautifully decorated. Tiny room but cute.

Stayed in October 2022

check in process puts all the work on the guest. you can’t put charges on your room from bar/restaurant. breakfast price very high. Hard to find. Elevator floor marking don’t match legend.

bar on rooftop

Stayed in September 2022

prefer a hotel that is friendlier and helpful

good location

Stayed in September 2022

Toilet was not clean, room was not comfortable

External facilities and location

Stayed in September 2022

Staff was very friendly and helpful

Stayed in September 2022

they don't accept cash for any payment

Stayed in August 2022

No hot water. Quite noisy.

Nice speakers. Nice layout.of the room.

Stayed in September 2022

The rooms were small

Very well located and wonderful and helpful staff

Stayed in August 2022

The room was too basic (no fridge, no coffee machine). The AC was not cold enough (it was an issue due to the heat wave). In fact we had to change rooms because the first room’s AC did not work at all. The staff did their best to make our stay comfortable though.

Great location. Nice ambiance at the receiption area. Friendly staff.

Stayed in August 2022

The location is weird, you access it through a shopping mall which is weird after close of business. also it’s very dark and the set up makes it quite impersonal, self-check in etc.

It was very clean and had a really good hairdryer which is rare.

Stayed in August 2022

our room felt likwas miles away from the lift and with no view it had shutters down so no natural light!

beautiful bar and fab location, staff were lovely

Stayed in August 2022

We booked two rooMs and asked for quiet ones. One room was quiet and the other was like being inside a disco. From 11-3 am we were bombarded by extremely loud music and flashing lights.

Stayed in August 2022

the hotel is actually old and small, it shard the reception of the fancy hotel behind this hotel. you don’t live in the fancy 5 star hotel Imao.

nice spa facility, luxury reception and awesome breakfast

Stayed in June 2022

The hotel is right beside a night club on the rooftop. Even though this club does not open its window facing the patio of the hotel it does open it on the other side where our room was. It was crazy noisy and we even had earplugs. At midnight, we had enough and went to reception to ask for a room change (I hate doing this). They were really pushy for us not to change rooms and said that the music would stop a little past 2am... I could not believe them. I needed to insist for them to change us at which point they changed us to a room for 1 person. (we were 2) Both people at reception at that time had really bad attitude and kept putting in comments as I was in the wrong. I will never go back to this hotel and I will not recommend to anyone I know...

The location is very good and the check-in process was very easy

Stayed in August 2022

Room service barely cleaning, facilities such as air-conditioning was bad on summers. Bathrooms were openstyle and mixed with the room.

Location, ambience and the staff.

Stayed in August 2022

The air quality and ventilation was insufficent - hot and humid for difficult sleeping All windows look into enclosed courtyards - no views of city or Lake / mountains Very loud in the night time - make sure you ask for a quiet room on a low floor

Breakfast was always fresh and the staff were pleasant and helpful Location very good Lovely bar on the 7th floor

Stayed in July 2022

Biggest problem we had was lack of quiet during the night! There was very loud music every night until 2 or 3 in the morning. It didn’t matter where your room was in the hotel, it was obnoxiously loud! Our rooms did not include complimentary breakfast so one morning we decided to pay the exorbitant 30 francs each and try it. It was not worth the price.

Very clean, modern, and hi-tech.

Stayed in July 2022

Average place

Stayed in July 2022

Everything

Marketing was excellent. Reality was beyond bad. The hotel is in a converted office building that is unsuited to an hotel. The room was small as expected in a prison. Room is shuttered and dark until shutters are opened. Shutters come down on leaving the room. Management took funds from my account without permission. Management agreed to cancel the second night yet I was charged for this. I will not use booking.com again given their support of this type of hotel and the foul manner of misappropriation of the charge for one night given their agreement of cancellation. I complained to booking.com asking for rectifying the overcharge. I was at advised that my complaint had been forwarded to the hotel. No further response was received. Appalling experience. Booking.com is no longer what it was.

Stayed in July 2022

Don’t take cash at bar

Extremely hard to find , no signage , really poor directions

Stayed in June 2022

Music very loud until 23:30 from the bar on the 7th while sleeping on the 3rd. no possibility to eat just panini and calzone

original hotel

Stayed in June 2022

The first room that we have was really small with a window with a view in a wall. This was not possible to see it on the pictures in booking. We had to pay another 200 euro for 3 nights to have a "wow" room , this wow room was actually a normal room with a window with streetview. It was really noisy all the time because of the trams. Early in the morning in these 3 days we did not have warm water. The stuff was really friendly,but I do not recommend this hotel at all

Only the location was top!

Stayed in May 2022