Wonderful staff

Stayed in January 2024

There was no one to help with our luggage, but that's the concept of the hotel.

We were upgraded upon arrival. Very easy self check-in with assistance from attentive receptionist/barman. The room was spacious with nice little details, such as Marshall speakers. Great location, very close to the train station and next to Bahnhofstrasse.

Stayed in January 2024

could provide more support on late check out

tastefully design room all you need fun activities within the hotel

Stayed in January 2024

Customer service and location.

Quality of restaurants and rooms. Excellent customer service. Great location.

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

The room was incredibly small, for the price of course. Zurich being one of the most expensive city on earth, I am aware that we probably wouldn't get that much out of the money we paid, but it wasn't a small sum. The entire hotel was new and chic, probably the "nicest" we've been in Switzerland, but the lack of living-space made it extremely difficult for us to fully appreciate and enjoy our stay.

Did not try the breakfast at Ruby Mimi, but walking by the bar area, breakfast looks really good. I would've wanted to try. Location is probably as good as gets, close to pretty much the central area of tourism; it couldn't have been any better. Which is also the reason why I didn't purchase breakfast cause there were many food shops around.

Stayed in December 2023

Very nice room, has everything you need with a nice comfy bed. Bar area is great and has A small cinema room. Also very near main train station

Stayed in January 2024

Location and very friendly staff

Stayed in January 2024

Clean, fun, great location, good value

Stayed in January 2024

Staff and the resultant & coffeeshop

Location

Stayed in January 2024

Expensive but that's Switzerland. Ruby remains a very good option!!

Staff, bar, location

Stayed in November 2023

Coffee in a galley on the floor with difficult to operate hot water dispenser

Location is excellent. The rooms are funky in a very fresh manner

Stayed in January 2024

The hotel is in a great location, close to shops, restaurants bars and transport. The staff are friendly and efficient and made the stay easy and enjoyable. Rooms are a good size and very clean and comfortable. The bar is amazing and the service there is also great Highly recommend.

Stayed in January 2024

Excellent position

Stayed in January 2024

Great location. Great staff.

Stayed in December 2023

The size of the room was very small and it was an upgrade. Went to the gallery for a cup of coffee but it did not meet my expectations, it was a sink with instant coffees

The location was good and check in process was simple and staff were friendly and helpful

Stayed in January 2024

breakfast

breakfast could be better also need more choice.

Stayed in January 2024

Not much choices for breakfast. Reception and bar at the same place. Required to fill in many information at check in which is inconvenient.

Located close to train station.

Stayed in January 2024

As others have said, the design of the room is not practical. Although I'm not a room designer, I could do a better job of arranging furniture so you don't have to side shuffle along the base of the bed to move sides. The lean luxury policy of only offering essentials (which is not a kettle) also amused us. In what world is a kettle not essential compared to an amplifier and old fashioned radio, which each room is equipped with? We then had to trudge around floors to find the tea and coffee room (the one on our level ran out both mornings) and use a non sustainable plastic lid for our coffee. The rooms were certainly not sound proof - we heard the shrieks of the kids next door, people clattering above and along the hallways. Bring airplugs. Although I think some ideas are good and they are trying to be different, they miss the mark at times on providing comfort for the average traveller.

The mattress is super comfortable, the location is ideal, and it was very clean and sparkly. The idea to swap a room clean with a cocktail is a genius idea on their behalf to save on cleaning wages and keep guests happy, and I was all for this.

Stayed in January 2024

None

Location, design, cleanliness, room size

Stayed in December 2023

Booked one Lovely and two cosy rooms but end up getting all cosy(smaller) rooms

Good location and free drinks from bar.

Stayed in December 2023

I need to fill in all the information again when check in - it can be filled beforehand.

Clean and the facilities are new

Stayed in October 2023

Nothing as it was perfect for an overnight stay

Great location across the road from Zurich hb. Good breakfast and comfortable room.

Stayed in December 2023

Very comfortable room, clean, great location, friendly staff.

Stayed in December 2023

The only annoying thing was cleaning staff knocking on my door three times before I was ready on the day I was checking out. From 9:30am. I felt really stressed and rushed.

Stayed in December 2023