Super little hotel next to the Gornergrat railway station. The location is great for everything - skiing, supermarket, shopping - with an excellent Indian restaurant just round the corner. We were surprised how little we noticed the trains with the sound proofing. The rooms are spacious, modern and clean. We had a big balcony. Really good breakfast and very friendly and helpful staff. Everything we needed!

Stayed in April 2025

Wonderful hotel in a great location close to the train station. The staff are excellent , very helpful & obliging. Would definitely recommend staying there if visiting Zermatt.

Stayed in April 2025

N/A

Our room overlooked the Matterhorn, was very clean, comfortable and quiet even though it overlooked the GornerGrat cog trains. The hotel is conveniently located across the street from the main Zermatt train station, near many restaurants of differing qualities, menus, and prices. Our choices of restaurants was vegetarian and we found several close by to Hotel Sarazena. The hotel is also near lots of shopping (including the COOP market) as well as many areas to safely walk around Zermatt and to enjoy the beautiful Matterhorn views. The staff were very accommodating for our questions on lifts and where to rent ski equipment. The breakfasts at Hotel Sarazena were outstanding! On our departure day, we left on a very early train, and they even packed for us a generous lunch, since we were not there to partake of their lovely breakfasts.

Stayed in March 2025

Nothing specific there is

Everything the vibe and all it was amazing. The staff was quite courties and friendly.

Stayed in March 2025

Location and food and helpful staff

Stayed in March 2025

I would 100% stay here again. Travelling from Canada so making our money stretch was important. Great value, super clean and spacious rooms! It's right beside the Gornergrat tram and the bus stop (free) to the other lifts is just outside and a quick 5 min ride. They're close to Bayard where we rented and got 10% off with them. Having a hotel right by the train station was super convenient and Zermatt is such a small town so very easy to explore. Sauna (by reservation, just ask front desk) at the end of a ski day was a nice bonus. Good variety for breakfast.

Stayed in March 2025

No comments.

Great hotel. Close to the central station to take the train to and from Zermatt. Great to take the Gornegrat train to the slopes. Great value for money, sauna on demand, good breakfast. A bit better than what would I expect from a 3 star hotel.

Stayed in March 2025

There was a nice fire but we had to ask to get fire topped up appropriately

Stayed in March 2025

Food and drinks are quite expensive. Bottle of water will cost you 4 or 5 CHFs

I like that there are many places on the mountain to rest between your runs, restaurants to eat and have some refreshments. Weather was awesome. Sunshine almost every day. The temperatute was from -1 to -3. Just perfect.

Stayed in March 2025

Near the train station

Stayed in February 2025

N/A

Breakfast was wonderful. The staff greeted us warmly every morning. The location was excellent - so close to the train station, yet very quiet. The hotel was central to all venues.

Stayed in January 2025

location was fantastic! breakfast was great and rooms were very clean. exactly what we needed

Stayed in February 2025

None

Everything amazing

Stayed in February 2025

Nothing to comment

Location and the break-first

Stayed in January 2025

The hotel was so clean and the staff was so nice and welcoming. All the staff and guests were like a friends and the people were looking so happy. Thank you for my birthday surprise 🙏

Stayed in January 2025

Large clean modern rooms, very friendly staff, great location

Stayed in January 2025

Breakfast was outstanding and well maintained. The location next to the cog train made getting up the mountain so easy. The sauna was a great convenience.

Stayed in January 2025

I don’t understand why the heating was turned off during the night.

Location of Sarazena is excellent, close to the train station and the Gornergrat railway, and close to the bus that takes you to the Matterhorn Glacier Express. Staff were polite, friendly and very helpful. The heated ski store room is a major bonus to ensure shi boots are toasty warm and dry the next day. My room was quite large and would be very comfortable for two people.

Stayed in January 2025

Great location. Clean and quiet room. Friendly staff.

Stayed in January 2025

I liked the hotel very much! Beautiful hotel, beautiful room, furniture made of wood. The room smells of wood. Excellent view from the window to the Matterhorn. The room is spacious. Very friendly administrator, smiling and attentive woman. The room is quiet and warm. Very clean. There is a kettle in the room - it's very convenient! Delicious breakfast. Very good location of the hotel - near the ski lift and the train station. If there was a free room the next day, I would also stay. I recommend this hotel for accommodation. Thank you.

Stayed in January 2025

They need to provide shampoo and conditioner rather than just shower gel but I've told them and they took the advice on board

Stayed in December 2024

The hotel is located centrally within a short walking distance to the main road, restaurants, and train station. The hotel is very soundproofed, and we did not hear any noise despite its proximity to the train station and downtown. Our room was perfect, the breakfast was delicious, and the staff were exceptionally friendly. I would definitely return.

Stayed in December 2024

The staff were so friendly and helpful, and the hotel is in a great location.

Stayed in December 2024

Convenient and Comfortable Stay Near the Station This accommodation is just a 5-minute walk from Zermatt Station, making it incredibly convenient for catching an early train. The staff were proactive and very friendly, preparing breakfast for us the night before. The room offers a view of the trains and tracks, but it's surprisingly quiet.

Stayed in October 2024