But until now, we did not receive the deposit refund from Sheraton Zurich yet,. And we have contacted them for few times and took about the CHF 300 refund. Maybe we have to continue await

All experiences are super.

Stayed in January 2025

Room size very specious and staff very cooperative

Stayed in February 2025

Breakfast was not up to standard

Location and service

Stayed in January 2025

Rooms were not provided with toiletries as listed. These were not even provided after requesting them.

Clean and staff are friendly.

Stayed in January 2025

Room was dusty even at the coffee machine counter. My bathroom door was faulty and can’t lock. The draining of the shower area is weird and needs to be removed to allow smooth drainage

Location

Stayed in December 2024

They dint have sandels aka slippers

Everything was perfect but the best was breakfast

Stayed in December 2024

Vegan food options

Rooms were very spacious also the location of hotel is excellent

Stayed in December 2024

The property is too far from the centre of town. We booked 2 rooms & they initially had us booked on 2 different floors. The heating in our room we couldn’t adjust & we asked for this to happen & nothing was done so we had an overheated room plus we had to have a light fixed. We had to ask 3 times to have our room serviced

Stayed in December 2024

Location

Stayed in November 2024

Breakfast was good only grouse was having to wait for up to 10-12 min to be seated due to restaurant not having sufficient seating and then having to be seated out of the restaurant

Location was convenient

Stayed in October 2024

I had nice experience no complain as such

Hotel had cooperative staff and breakfast was also decent its well maintained adjust to tram station and overall worth the price

Stayed in September 2024

Other than restaurant servers the staff were not very welcoming or friendly

Large and comfortable room. Nice breakfast buffet. Easy access to the city

Stayed in September 2024

We had a very good stay. Might stay there again next time.

The design of the room; the bathroom.

Stayed in August 2024

Very expensive stuff to buy at property,

Location right in front of Tram station Tony Arial, easy to commute and nice clean and tidy.

Stayed in August 2024

bad smell on the floor

Location

Stayed in July 2024

The first day my hotel room was not cleaned. the second day the room was still not cleaned and so I requested cleaning. Took them till the end of the 2nd day to finally send someone to clean... after that it was cleaned daily but like super basic as in just the bed was made etc. so for the Sheraton standard, I was expecting something better. -Very minor gripe, but in the summer the aircon is not very cool and the toilet lid when up keeps the toilet flushing halfway as it rests on the flusher.

The breakfast is good with excellent selections and freshly made lattes and egg dishes as well as a good selection of breads, fruits and jams, etc.. Even though i stayed for 7 nights, there was always some variety served which was nice! The club at the top floor was good and was a great place to have tea time and the food and drinks and wine are included in the price. its right in front of the Tram station that can go in 15 min. to Zurich downtown station. The room size was good and I loved the window seat taht was a great place to read and see the distant views of the alps. The room size was good for a week stay in the executive suite. The service was good! The hotel exchanged some dollars for me to get around too!

Stayed in June 2024

The room was so hot and humid despite lowering the AC. Maintenance locks the AC so you can’t go down a certain temperature. I believed the lowest we could go was 75 degrees, but I was miserable because the room Isn’t that spacious and it felt humid and sticky inside the room. I did let the front desk know and they sent the maintenance guy to our room, but they couldn’t do anything. The room does not have much space for you to put away your belongings. I also did not like the shower, water went everywhere despite my best efforts to not get water out of the shower.

My family and I stayed here for the Taylor Swift concert. The location was great. The train was directly in front of the hotel so it was easy to travel to places to eat and shop. We stayed at many hotels during our Switzerland trip and I would say this property had the best breakfast. There were so many options and the food was amazing.

Stayed in July 2024

Sound from the train line

Room, breakfast,

Stayed in May 2024

Service

Location

Stayed in July 2024

the guest arrival is absurdly slow. they need more than 5min per room, so for our 4ppl group they needed 10min even if they have all information in advance. they had 3 desks open but still we waited 20min before we could checkin. there was only one chair in the room so not possible to have 2persons working on the desk space

good room, good beds, good showers, very good breakfast

Stayed in June 2024

Rooms were good, but poorly maintained. Service not satisfactory. Room phone was non functional. No toilet accessories e.g. tooth brush etc. were provided. This is quite normal for a standard hotel at this high room price. Overall experience was just Ok & very ordinary. Sheraton hotels in other countries have better service & experience.

Room size was good. Location is close to airport.

Stayed in July 2024

I did face few minor issues like there were times when I had to request for tea bags when the housekeeping staff forgot to place them. Another instance was when the management without any prior notice decided to withdraw the facility of providing two complimentary bottles of drinking water. It is expected of them to understand that all guests are not comfortable to drink water from the bathroom sink tap so should have informed me so that I could have made alternate arrangement. I came back from my day trip totally exhausted and desperately needed a cup of tea and to my dismay there was no water. I had to rush to Coop store which is thankfully at a walking distance. At the time of check-in, there weren't any bell boys around. The cab driver brought all the luggage into the lobby and Gilles from the reception desk helped me till my room. I am thankful to Gilles for his kind gesture. The management should look into this as I could sense there was a shortage of bell boys. Next issue could be termed as the most hilarious one. I just couldn’t reach the reception over the phone. One has to contact the reception for any requirement be it room service or housekeeping. No one guided me which button needed to be pressed. The telephone instrument had no stickers. Sylvia and another lady from the reception desk came to my room even they couldn’t figure out. Like kids, we were trying all possible options but of no avail. No help from the house keeping staff too. Finally after 4-5 days , a technician came in and he taught me. It seems the management had changed the telephone instruments but no training was imparted to the staff. Please place a card with instructions or some kind of sticker for the guests to know. In spite of all the above issues which I have quoted as “minor” I still would like to come back and stay at this hotel.

The best thing about the hotel was its close proximity to the tram station. Most of my day trips were from Sihlquai Bus Station and Tram # 4 was perfect to reach there. In addition to this, good restaurants and Coop Store are at walking distance. The room was spacious enough and all the amenities were well provided for. The staff at the reception desk were always there to help me with any concerns. I would like to thank Gilles and Sylvia. Breakfast Buffet spread was decent and a special thanks to Jacob for taking care of my needs and all the Chefs who made excellent omelet.

Stayed in May 2024

Next to train station, but the noise is manageable.

Nice facilities and very comfortable beds. Good breakfast. But location is a bit away from city centre.

Stayed in June 2024

Breakfast and in room dining had very limited choice

Clean property with good access to transport

Stayed in May 2024