I didn’t like the fact that 1: they should have told me about the city tax in advance and not at the end. 2, you better be prepared to pay large amount of upfront deposit payment at arrival which I have never paid at any other hotels around Europe before. little bit irritated about that!

location, clean and shower.

Stayed in December 2022

There is a big stain on the window seat. Pillows are not supportive enough.

Staff are very friendly and helpful.

Stayed in November 2022

location

Stayed in November 2022

there is nothing not to like.

The property is great to live in both in terms of comfort and care.

Stayed in November 2022

there was a any problem

shower, bed, breakfast , cleaning

Stayed in November 2022

Exra costs for parking and expensive breakfast. We found the position of the beds rather strange, we had two double beds in a row so it created a gigantic bed for the whole family to sleep in.

It was well-mantained, spacious, modern and sophisticated. We appreciated the coffee corner in our room and the breathtaking view from our window (9th floor). Also, we found it convenient to be close to the city center; we used public transport throughout our stay.

Stayed in November 2022

We had communication problems at the reception at the beginning but post that it was fine.

Hospitality in the restaurant downstairs. It was clean and apt.

Stayed in August 2022

Coffee served with breakfast was charged, not being informed.The breakfast spread was same all days and that was boring!

Stayed in October 2022

The Receiptionist. The lady with an Indian descent was not welcoming and she passed us to another desk to be helped while picking up a call! She could have asked the guy to transfer and pick the call and attend us since we were on front of her already. The Receiptionists were NOT friendly! I felt like I was at a corner B&B just picking the key! You need some changes there! Because the person who referred me at your hotel also experienced the same. Possibly she saw black people and she underplayed her role…

Service at the Bar, the Bed and the lady who came personally to wake me up early morning after a wake up call.

Stayed in September 2022

Hotel receptionist did not explain to me the parking system.

Clean hotel, good location, Friendly staff and excellent breakfast chief.

Stayed in September 2022

No complaint, excellent!

The bed and pillow were awesome, very comfortable. The room was clean, the breakfast was excellent and with many options. The train stops in front of the hotel and the Coop supermarket is near the hotel.

Stayed in September 2022

Wifi in the room was not very good

the rooms were very nice, people were very friendly

Stayed in September 2022

Few eating option available near by. Expensive property.

Superb property, great location(4 no. Tram which connects city is just at the hotel entrance). Nice, clean, well maintained. Staff was friendly and always helpful. Hotel is full of amenities. Breakfast is wonderful.

Stayed in September 2022

the curtains/shades have no blackouts the staff when they clean the room they did a half-effort job and for example did not even flip house sippers

location spacious rooms

Stayed in September 2022

very clean, next to the tram to go to the old city and very friendly and helpful staff friendly

Stayed in September 2022

- One of electric window (right side) is broken. Also xtra bed is old and broken 😱. - 1st day, we’ve got mini blue choco, I thought it was welcome choco so I kept it till the next day in tv dressoir … but, the 2nd day someone put it back on the bed but this time w/ different color … I was happy 🤗 because I though … totally was 6 (1st and 2nd day) … but I was wrong … he/she put the same choco that we’ve got before and changed it w/ different color 😱 … so, I lost 3 choco on 2nd day 😨. Maybe it’s just simple thing, but I do like that choco w/ icon of Switzerland … even the taste is similar w/ another brands. - When we checked in, the receptionist w/ long black hair talked to soft in English, I couldn’t hear what she said … and I asked her to repeat it many times … most terrible thing … she didn’t mention that breakfast time on Monday only till 10 am (last day we checked out) … she told only during weekend till 11.00 am … that’s why we were 10 minutes late and I saw there was also another guests who came late and didn’t know about it … it was disaster and we were in hurry … so, I had to struggle to het our breakfast before we continued our trip to the Alps and we’ve already paid €35 pp only for breakfast … so, bad mistake !

- Lovely family suite room … modern, chique, beautiful view w/ Zürich city valley … - Friendly concierge from Bangladesh fixed our coffee machine … and Breakfast staff for asking to The Commercial Manager (Thank you also for the permission) for letting us go for late breakfast at lounge because of missunderstanding … and friendly blonde receptionist when we checked out … just a lil but conversation about Zürich … Friendly housekeeping staffs for giving me her choco (I told about my missing choco and she wanted to change w/ her another choco and she gave me all 😜 … it’s very nice of her but I took and needed only 3 🙏🏻😂 … all of you are super Guys 🤗🥰🤩👌🏻 - Friendly young man café staff when we bought “Zwedse Deutsch” green cake 😋 … he packed it carefully in big box 😜 and gave me dessert spoon and I didn’t have to give it back to him … and gave us exchange money to make us easier for shopping the next day 🤗👌🏻

Stayed in August 2022

No food after 22.30pm

Stayed in September 2022

My room was on the side away from the railway track so was quieter than those that overlook the train line which is next door. I had the continental breakfasts and the food was fresh, the croissants moist. Choice of jam was a bit limited but it was sufficient to start the day. It was very close to the Tram line and the centre of Zurich could be reached in about 20 minutes.

Stayed in August 2022

the air conditioner was not cold enough and they had to put 2 water coolers in the room to get the room temperature to an adequate level

Stayed in August 2022

Nothing

The hotel is modern and the location is convenient if you have a car, the parking garage is spacious and well organized, the staff is really supportive and professional.

Stayed in August 2022

they have an excellent size for gym but it need more equipment and especially bench machine with a free bar.

staff is very nice and helpful , the process was very easy to check in and out, their breakfast is excellent.

Stayed in August 2022

wifi very slow

check in and out was very smooth, staff very helpful,.

Stayed in August 2022

Nothing to dislike

Very modern hotel, room & bathroom very clean. located at Tramline stop, accessibility really great

Stayed in July 2022

Cant think of any

All went well, staff are gracious especially Michelle from the restaurant

Stayed in July 2022

Nothing. Not too central to the ciry but we had a car so was not a proboem.

Very clean and comfortable, friendly staff. Easy paid parking. Well equiped gym. Near the tram station, supermarket only 2 min away.

Stayed in July 2022