We ordered room service. for main we had 2 beef Angus burgers. The burgers were so terrible we could not eat it. The bread bun was completly stale, it was impossible to bite into it, it seems like it was a week old. We tried to eat the meat only, but it was raw inside. Seriously? how can you serve a raw burger. it was such a dissapointment. It was late and we were tired, so we just went to bed without bothering to go anywhere else to eat. Absolute let down just from room service food.

Stayed in April 2025

The food must be improved. A magnificent hotel with great staff and very average cuisine !

Stayed in March 2025

As stated the hotel is rather soulless. The few guests resulted in the hotel having no feel to it. Restaurant facilities weren’t open due to lack of guests, some were closed but offered their menus in a combined dining area. Room facilities were lacking with specific lack of UK to channels after 5pm each day, and even during the day it was limited primarily to BBC1 but nothing in the evening. Staff talk openly of how busy it is in WEF weeks, but it is as though the Hotel is focused on that period of the year but not any other time.

The property has a grand appearance, but is rather soulless as a hotel. Its vastness in some of its public rooms is accentuated by its emptiness of guests. It makes for a very ‘cold’ experience as a guest. Breakfasts were very good with a good selection and the staff were attentive to the few guests in attendance.

Stayed in March 2025

As we were a large group, there was a bit of a chaos with the rooms set up (twint vs double).

Fantastic hotel with great shuttle services for skiing, delicious and rich breakfast, super SPA and very friendly personnel.

Stayed in March 2025

Extremely friendly and helpful staff

Stayed in March 2025

Slow internet unless you join their loyalty programme! All 5 star hotels have fast internet today. Time to realise reality! Not free parking!

It is a beautiful property very well placed in Davos. Nice spa with pool and hot tub.

Stayed in February 2025

The spa is quite small relative to the large number of rooms in the hotel. During high season, it was difficult to find a sunbed by the pool, and the area was not particularly relaxing due to the number of children playing. There is a small 'Ruhe Raum,' but space is very limited. Ultimately, I was unable to fully enjoy the spa facilities.

nice breakfast

Stayed in February 2025

Splendid rooms and nice views

Stayed in February 2025

Friendly and sociable staff, very nice breakfast

Stayed in February 2025

Nothing

Everything

Stayed in December 2024

I had to leave after 2 nights of a 3 night stay. My mother died while there abs the hotel have not contacted me once even though I told them I had to leave

Nice ok fashioned look

Stayed in December 2024

Very nice and welcome Excellent breakfast

Stayed in December 2024

As stated by other reviews, this hotel is slightly outdated. Now, its traditional decor gives it a certain charm compared to newer hotels, but being a 5* hotel I would have expected a better maintenance of the grounds. It's the small things that make a big difference. For example, some tiles were loose in the steam room and the decor of the spa and the fitness room could benefit from an upgrade. We picked this hotel specifically for its charm and were also expecting an outstanding service experience, as it's usually the case for a 5* in Switzerland. Unfortunately, the service did not live up to our standards on several occasions. Additionally, being a foodie, the food in the restaurant was very disappointing. We had the Christmas set menu. Apart from the long waiting times between the courses, the food was bland and not well prepared. All things that should not happen in place like that. A real shame as I stayed here a couple years back and had very fond memories of this place. We won't be coming back.

The hotel is majestic from the outside. A beautiful, traditional building with a certain grandeur. Our room had a beautiful mountain view and a nice decor.

Stayed in December 2024

Nothing to report.

Great gastronomy, a fabulous atmosphere in a historical Grand Hotel and the very professional staff makes it memorable.

Stayed in December 2024

Had the good fortune of staying there right before they closed for the change of ownership. Was throughly impressed by the attention to detail of the entire service staff who went out of their way to make the stay there unforgettable.

Stayed in April 2024

Can’t think of anything

Staff, especially the drivers and breakfast servers, were excellent.

Stayed in March 2024

Nothing

Breakfast excellent location excellent Staff went way above and beyond

Stayed in March 2024

The amazing and iconic location with an excellent service and a general manager that is on top of every detail makes you feel recognized and valued, allowing you to maximize your experience.

Stayed in January 2024

Breakfast spread was decent but not 5star level

Staff is good, shuttle service, wellness area

Stayed in February 2024

Outdated decor

Location & history

Stayed in January 2024

The bed was very uncomfortable and we did not sleep well at all. Even my 11 year old daughter suffered.

The staff was very professional and friendly. We had a nice room with view to the mountains.

Stayed in February 2024

The room was dated, lacked some facilities like tea/coffee, the minibar was not free like at most swiss hotels. The spa was nice but would be better if it had an outdoor area too. The breakfast was a bit simple for a 5* hotel.

The staff were very friendly. Reliable shuttle to and from the ski lifts.

Stayed in February 2024

The furniture start to be a bit dated

Nice location in Davos. Superb breakfast with all kinds of nice food including Prosecco. Really comfy beds and pillows

Stayed in February 2024

Screaming small children in the wellness area! Changing room blocked all day with the underwear and other things of the future tellers in a chaotic representation!

Breakfast was Great!

Stayed in January 2024