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Reviews of Phoenix Studio - Haus Astral - Zermatt

88 Bachstrasse Studio Phoenix, 3920 Zermatt, Switzerland

#298 of 488 hotels in Zermatt

Guests' Choice

Review Score

Based on 85 apartment reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    8.6

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 1, 2025

    10
    I love everything abt this property. Thanks makes everything so easy. Ur so kind. Easy to deal with.
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in December 2024

  • Reviewed: December 31, 2024

    9.0
    Awesome and cosy stay in Zermatt!
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    A little bit further to walk to the bus stop in the snow and cold not so easy but really not a big deal.

    Beautiful place complete with fairly new furnishings and utensils. Easy check in and check out process. It has a mini garden outside on the balcony to play with the snow. Really nice views. The people who owns the property was very helpful and responsive.We are four adults. It didn’t feel cramp.

    Stayed in December 2024

  • Reviewed: November 30, 2024

    9.0
    We would definitely stay again 😁😁
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Quiet and comfy. And nice view of the Mutterhorne Mountain.

    Stayed in November 2024

  • Reviewed: November 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Perfect! Easy communication with the host

    Stayed in October 2024

  • Reviewed: October 6, 2024

    8.0
    Loved our stay - kitchen facility made it easy to cater for ourselves. Easy walking to everything
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights

    Location was great. Unit was compact, comfortable clean and had an outdoor area attached.

    Stayed in October 2024

  • Reviewed: September 25, 2024

    8.0
    Give a try!
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights

    Distance is a bit far if you are carrying heavy luggages, we took a bus to the nearest station but still need to walk for about 10 mins to arrive. The sofa bed is easily to scrach our skin. But overall is good.

    The room facilities are good, we managed to cook in the room but the cooking air vent is not functioning sometimes. Room is very clean with nice Marattorn view infront of the stay.

    Stayed in September 2024

  • Reviewed: September 17, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights

    None

    Great location for taking pictures of Matterhorn in the morning. Just need to walk out the street . Host service was great! Check in instructions very clear. We have some issues to book a taxi when departure, we ask for help. They respond very quick and booked for us. Highly recommended.

    Stayed in September 2024

  • Reviewed: August 18, 2024

    8.0
    Great value, cute small studio!
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s a little bit of a walk outside of town, about 10-15 minutes, but overall easy to navigate to and find once there. Clean walking path next to the river. Slept 4 but was crowded, as it is a true studio apartment.

    Clean, nicely equipped kitchen with basics for cooking, toilet paper, slept 4 although a bit squished. Hosts were helpful and very responsive, eager to help. Clear instructions on how to check in.

    Stayed in August 2024

  • Reviewed: August 12, 2024

    9.0
    Pleasant experience.
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights

    might be a little bit noisy as it is close to the river, but it was ok once closed the doors and windows.

    Very convinient location, easy to take cable car or train to the mountain. Good facility, convenient to cook ourselves.

    Stayed in July 2024

  • Reviewed: July 3, 2024

    8.0
    Good location and good price when compared to other options.
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights

    At the time renovations where happening to a bit of a strong smell of paint. P

    Location was good - didn't take too long to walk from station. Not too many stairs to get luggage into apartment. Tidy apartment. Spacious bathroom

    Stayed in June 2024

  • Reviewed: June 20, 2024

    9.0
    Nice place to stay in Zermatt
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    There were some sharp edge in the sofa bed only covered with tape. It still can scratch people, all of us got a little souvenir from that sharp edge. It would be better to cover it properly so it won't hurt anybody.

    The room is quite spacious, the location is nice..we can see the matterhorn from the street in front of accomodation. The utensils in the kitchen is sufficient for cooking simple meal, cooking oil, salt & pepper also availabe in the kitchen. We really enjoy our stay.

    Stayed in May 2024

  • Reviewed: June 14, 2024

    9.0
    Great! Very convenient
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    getting in was hard as the wrong door code was shared. There was painting in the builfing which made the hallways messy snd dmell of paint

    Clean, convenient, had a fully equipped kitchen

    Stayed in June 2024

  • Reviewed: May 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Well furnished, well stocked kitchen. Big place. Washer was great to have.

    Stayed in April 2024

  • Reviewed: January 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is really good.

    Stayed in January 2024

  • Reviewed: December 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nada.

    Really nice space in Zermatt. Travelling on a budget it was great value. Well located. Excellent cooking facilities. The best thick fluffy towels.

    Stayed in November 2023

  • Reviewed: December 10, 2023

    8.0
    Great location well equipped haus
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit tiny. . Need to carry luggage down the stairs( just few flight of stairs). Luggage /ski room is not locked

    Easy access via free public transport to churh bridge. 5min walk to view point. Good kitchen. Can see Matterhorn right outside of the apartment. Highly recommended

    Stayed in November 2023

  • Reviewed: October 10, 2023

    9.0
    Good location
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Google map don’t match with your lacation.

    It’s comfortable .good location.

    Stayed in October 2023

  • Reviewed: August 16, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights

    We didn't expect that the place could be so cozy and tidy. It could also see Matthorn all the time as we walked out of the apartment and easily walk to the bridge to take photos of it. We are content. Recommend it everyone.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Very comfortable stay in a nice area, about 10 minutes walk from train station. Host was very responsive and the check i
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    All were fine

    Very clean, responsible host.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Nice but small
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights

    A bit small, though. Window shade strings and shutter opening mechanism were broken. Don't understand why they charge CHF100 cleaning fee. Shouldn't that be just included in the rental?

    Nice and clean apt for four adults.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    8.0
    It was a lovely stay, comfortable, near the stream and good view of Materhorn.
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    More kitchen utensils

    Spacious and near amenities. Easy to get around.

    Stayed in June 2023

  • Reviewed: June 2, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in information not provided despite booking made 11 months ago. Almost unable to contact host if i did not bring my internet equipment with me and a power bank. Were outside of the house for 30 minutes in the dark trying to contact host and called host phone with no answer. Host only reply thru booking.com email system.

    Fully equipped and clean.

    Stayed in June 2023

  • Reviewed: May 24, 2023

    10
    10/10 We loved our stay
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    My family loved our stay at Phoenix Studio Haus Astral in Zermatt. We were comfortable, warm, used our kitchen and coffee pods, the host was very responsive and provided fresh towels for us. We enjoyed waking early every morning and watching the Matterhorn. it is 5 mins walk from the cable car and less than 10 to town, in fact we found paths that got us there quick, one being the bridge just down the road, we took the lift up and crossed in to the town. The Chalet from the outside is beautiful & inside we felt cosy. On arrival we took an electric taxi which cost 20chf but we think it was a rip off & they took the long way! nothing negative about our stay, we thank the host:) 10/10

    Stayed in May 2023

  • Reviewed: May 20, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    If there is anything, the heater at max does not feel that warm, but it's enough for the season I'm here

    Everything about this apartment is great for a small family of mine. It's small, but comfortable. Highly recommended

    Stayed in May 2023

Showing 1 - 25

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