Breakfast is at the reception food is exposed for everyone getting in or out from the hotel. When bread was missing the stuff said it's not gonna be refilled and you can go to the other hotel to have breakfast. Strange vibe. But the food itself was quite good. After checking in no one informed us how to get in to the hotel at night since the reception is not open. We didn't get at the check in the free public transport tickets, I had to ask if they have something like that on the day after. The shower stream was low and waved between hot and cold the whole time. We asked for upper floor room and we kindly got it so that might be the reason.

The location is great and the room is quite big and comfortable.

Stayed in February 2024

Very dark hallway and motion sensor took a while to kick in. Rather economical on coffee and sugar, only enough for 1 per day and no English tea. The hotel is up a steep hill but if you take the Metro from the train station to Ours, you can walk 100m downhill to the hotel. Couldn't master the air con at all and found the room a bit hot with a heavy duvet.

Rm 603-Room has been recently renovated and was super clean and modern. Pretty small but suitable for one person as intended. Comfortable bed, lovely big shower but very low pressure. Reception and cleaning girls nice and friendly and helpful. TV had English channels which was great for a change. Chocolate was very nice from the fountain.

Stayed in January 2024

Mixed feelings about the chocolate-themed decoration; some found it charming, while others thought it was a bit tacky.

Perfect location. The presence of a sofa bed provides additional comfort. Unique amenity: a chocolate fountain in the lobby. Overall, a comfortable stay.

Stayed in December 2023

Maybe the free public transport card could be sent through e-mail let's say a day before the check in so it could be used for getting to the hotel already

Clean room & bathroom, comfortable bed, the size of my single room was just right, free public transport card, 3 minutes from the nearest metro station and 5 to the old town, flexible check out (earlier times) and the little chocolate I got during the check in was a nice touch (I can see that the manager reads the reviews as someone mentioned earlier that they didn't get any although it was expected given the name, I appreciate this!)

Stayed in December 2023

No value for money

Decent room size

Stayed in December 2023

Person who checked me in on Dec 10 was rude, unwelcoming and unhelpful. Room was cold, the window had been left open and it was less than 5°C outside. The heat took forever to work. The lighting was bad and the room was gloomy and depressing. No compensation was offered after asking for help multiple times.

The person at the desk at checkout told me to write an email to the manager about my bad experience; however the manager never got back to me; hence I'm writing this review now.

Stayed in December 2023

Pillow is very flat. Bunk beds very low. The kettle’s boiling bar was rusty! No usb port to charge phone. Worst - the service!!! Check in time from 3pm. We arrived at 6pm. Room not ready until 7pm and we were exhausted!!! Check out time 12pm we asked if we can check out slightly later at 1245pm - NO! Unless we pay them extra charges!!! Ridiculous!!! It’s ok for the room to be not ready and for them to rob us of our few hours but not possible to extend check out by less than an hour!

Decent for the price

Stayed in December 2023

Probe et fonctionnelle, super position proche au centre ville. Ticket du transport publique en ville inclu.

Stayed in December 2023

There was no soap in the room, no shampoo, nor other toiletries. There was no warning in this sense. I arrived late and left in a rush after the check in. You can find such things (toiletries) at 3 a.m. in Lausanne, if you are creative, but going out into the night for that is a bit much for a hotel like this. Not a great experience.

Room was ok, nothing special to mention. It was clean and kind of comfortable for one night. The breakfast was good and comfortable. All in all, you cannot complain on staff, cleanliness, or food. It's a good experience.

Stayed in November 2023

City center, close to public transportation, clean and quiet

Stayed in November 2023

Chocolate fountain in lobby could be switched on little longer in night

Swiss Chocolate is great hotel, it’s perfectly located, close to centre of the city, cleanness is of highest standard, but what makes it really special is their staff, one of friendless and happiest people I’ve met

Stayed in October 2023

The staff at the reception was rude and unprofessional

Stayed in November 2023

Nothing.

Great hotel in the best area of Lausanne, Switzerland. Close to all the attractions, restaurants and the water. The Staff were all very friendly and would always check you had everything you needed. The hotel and rooms are clean and nicely designed. Spacious bathroom with good hairdryer and magnifying mirror! :) The chocolate fountain at the reception was a nice touch, which is a testament to the Swiss' love for their world-famous chocolates. Proximity to metro and free travel tickets made it very easy to get around. Would certainly recommend this hotel to everyone who is looking for a good stay, good food and hospitality. It was a comfortable stay overall.

Stayed in October 2023

A bit of flexibility with the checkin start time would streamline the backlog at reception.

We purchased the breakfast option separately. Good variety, but the price of 20 euro each was expensive .

Stayed in October 2023

Everyone friendly and nice.

Stayed in October 2023

- carpets need refurbishing, elevator needs update - a litte smelly, old - A/C is incredibly loud - kitchenette but no supplies at all - hidious chocolate fountain - but it's turned off during breakfast time, so it's just there for show. whole place smells like medium-quality-chocolate

- good location, easy access

Stayed in September 2023

The staff was exceptionally helpful, going above and beyond, in assisting me to get a lift for my colleague in a wheelchair out of the car. We experienced consistently friendly and helpful service at the front desk. Amazing location and view from our room. Rooms were well maintained and housekeeping was excellent with daily check ins. Great bakery right next door!

Stayed in August 2023

Very small room with roof top view and lots of loud construction.

Central location and good basics like coffee and an iron etc.

Stayed in October 2023

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Stayed in February 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025