Turmattstrasse, 5, 6490 Andermatt, Switzerland
#3 of 35 hotels in Andermatt
Guests' ChoiceBased on 109 hotel reviews
9.3Cleanliness
9.7
Comfort
9.6
Location
9.7
Facilities
9.4
Staff
9.7
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 March 2025
Rian
SwitzerlandFrom been greeted by friendly staff to the apartment being ready as we asked for earlier check in Will definitely be back
Stayed in March 2025
Reviewed: 12 March 2025
Alanb1983
SwitzerlandShower could have been nicer in the room (but was for handicapped so it's normal), would have been nice to know in advance about the sauna to pre-book it and reserve it so we could have used it the 1st evening (our only evening). Pricing of the room for a couple of friends a bit too much, but for a group of friends or family then it's again worth it with kitchen and all the facilites.
Location perfect close to restaurants, ski rental, train station, ski resort facilities, cleanliness, big and spacious room, great help and friendliness of Michele the host, ski room and sauna plus garage spaces in the basement (no snow, no cold, etc.)
Stayed in March 2025
Reviewed: 9 March 2025
Christina
SwitzerlandWe loved absolutely everything!
We had an amazing stay at the Base, the location was absolutely perfect and the room was spotlessly clean!
Stayed in March 2025
Reviewed: 25 February 2025
Xiaowen
SwitzerlandThe check out time at 10:00 is too early. 11 am will help .
Location and the design style were excellent, very detail is good.
Stayed in February 2025
Reviewed: 18 February 2025
Jose
United KingdomThe staff is absolutely superb!! They helped us on everything we needed.
Stayed in February 2025
Reviewed: 29 January 2025
Ishaq
NorwayThanks for the staff who was very helpful and followed up with us
Stayed in January 2025
Reviewed: 26 January 2025
Claire
SwitzerlandFantastic location, you can't be closer to the ski slopes! Very nice service & welcoming service
Stayed in January 2025
Reviewed: 13 January 2025
Laura
SwitzerlandNothing
The town is very conveniently located, and so easy to reach the gondola. The mountains are fantastic and provide you with an incredible experience. The Base is a fabulous place, so modern and incredibly well run. Michael was so professional and attentive to our needs and made our vacation so memorable.
Stayed in January 2025
Reviewed: 2 January 2025
Theodoros
GreeceCleaning is charged extra.
Very nice apartments perfect for families. Michele at the front desk is amazing and literally one man show.
Stayed in December 2024
Reviewed: 30 December 2024
Monika
Switzerlandthe check out at 10 am is too early. for the price I would expect a little welcome treat or something to welcome the guest.
the location was great. the design is beautiful.
Stayed in December 2024
Reviewed: 27 August 2024
Raymond
United StatesModern facility with great architectural design. Well located. Friendly staff.
Stayed in August 2024
Reviewed: 24 August 2024
Maha
Saudi ArabiaPerfect location,amazing place, unique design, and Michele give us nice view from our room and he is always there fast response on whatsapp very kind and outstanding… we will be back next year 🙂
Stayed in August 2024
Reviewed: 11 August 2024
Eduardo
LuxembourgGreat staff. Very welcoming and helpful. Made us feel at home. Thank you.
Stayed in August 2024
Reviewed: 8 August 2024
Pascale
United Arab EmiratesNothing
Spacious, clean, modern, perfectly located, cheerful staff and comfy bed and mattress!
Stayed in August 2024
Reviewed: 29 July 2024
A
SwitzerlandNothing!
Very nice and neat. Frindly staff. I can recommend it.
Stayed in July 2024
Reviewed: 28 June 2024
Hitz
SwitzerlandAll good
The appartment is s little Jewel in a perfect location. 2min walk from the train station and near (almost) everything. Michele is a most generous, gracious host and he knows hospitality. Thank you. We only stayed a night, unfortunately. The appartment is new, clean, modern. I liked the glass sliding doors and the very soft carpet in front of the bed :)
Stayed in June 2024
Reviewed: 14 June 2024
Wei
SingaporeNothing
Location is convenient and just next to the station. Very comfortable stay. Very lovely apartment. Personal check in service - met in person by manager of the building.
Stayed in June 2024
Reviewed: 7 May 2024
Lois
FranceThis was an excellent penthouse apartment. Our host was very friendly and carried our bags up to the apartment. Being at 1440m up, we had perfect views of the snowy mountains from our balcony. It was extremely clean and lots of extra luxury items were provided. We also had a mini bar and snacks in the room. My dog was given a bed and some bowls, and we were allowed a flexible check out time. Will definitely be returning.
Stayed in May 2024
Reviewed: 1 April 2024
Peter
FinlandFacilities for late check-out could ve better. No closed place to store luggage or toilet for after a days ski.
Very friendly and helpful staff. Clean, and new and next to the Skilift. Perfect.
Stayed in March 2024
Reviewed: 25 March 2024
Courtney
United StatesNew, very nice property. Very close to the gondola. Friendly service. Easy parking. Ski Raum convenient.
Stayed in March 2024
Reviewed: 11 February 2024
Kamanc
NetherlandsShower took quite some time (10mins?) before it became warm. The Sofabed was not comfortable, I would book this appartment again but only for 2 people, not 4..
Location was perfect! Very close to ski lift. Clean and nice appartment.
Stayed in February 2024
Reviewed: 30 January 2024
Ingi
SwitzerlandThe location is perfect for skiing, everything is new, the room had everything we needed and Michele the host was extremely welcoming and nice!
Stayed in January 2024
Reviewed: 20 January 2024
Sben
SwitzerlandMichele at the reception was exceptional friendly and helpful. Thank you!
Stayed in January 2024
Reviewed: 10 December 2023
Taimur
SwitzerlandVery cozy and comfortable , right in the middle of the town ! And Michele the „host“/receptionist was very helpful and friendly
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content