views

everything and especially the staff they were over welcoming

Stayed in September 2022

breakfast service slow

environment, Spa

Stayed in September 2022

just perfect -

Stayed in September 2022

high prices of everything and “all is extra” policy. it was the first 5* hotel in Switzerland where I need to pay for mountains cable car tickets

interior design and amenities

Stayed in August 2022

nothing

luxury and clean

Stayed in August 2022

the price is a bit too high. the room can be quiet hot if u dont open the windows

impeccable attention to detail. the room is fully equipped. the staff gave us some complimentary chocolate when we arrived the pool’s temperature is as perfect in this cold weather

Stayed in August 2022

The best atmosphere

Stayed in August 2022

nothing

amazing hotel

Stayed in July 2022

No complaints from this place - other than the Asian dinner we ate one evening was maybe a little bit too rich!!

One of the best hotels we have ever stayed in! Lovely spacious rooms , excellent breakfast, very good spa and pool area where the swimming pool was long enough for a proper morning swim

Stayed in July 2022

breakfast not much variety

Stayed in July 2022

nothing

unbelievable service from the moment we stepped out of our car. Fantastic views of mountains, central to the little town and coiffeur service to golf course

Stayed in July 2022

Nothing

Amazing high quality hotel, exceeded my every expectation

Stayed in June 2022

Lack of local cuisine. Very Asian oriented. Could enhance dining experience through a wider range of local dinner selections & avoid „shooting“ out one dish right after the other one. Give diners/ customers a bit time.

Excellent facilities - in every aspect.

Stayed in July 2022

Everything! The place speaks for itself. Amazing room, excellent staff, delicious food and a wonderful spa.

Stayed in May 2022

Loved it all

It was excellent. The breakfast was amazing

Stayed in June 2022

can’t think of anything

everything!

Stayed in June 2022

The Chedi is a wonderful experience from the moment you arrive. The hotel interior design is beautiful, the room was stunning and very comfortable, the staff were so helpful. The spa was a delight and the Japanese restaurant exceptional.

Stayed in June 2022

Nothing. Everything was perfect. We just wish we could have stayed longer.

Everything!! This is the most exquisite hotel we ever stayed in and we travel high end all over the world. The interior designer thought of everything needed. The staff was so attentive and helpful. If we could give 6 stars we would!

Stayed in June 2022

I would have expected to have at least some small snacks for the guest in the spa area, as this seems a standard in spas nowadays. As a little extra, the hotel could also explain the three hot pools in the sauna area with a bit more background information as they were very special. I am sure guests are intrigued about them. The level of service in the restaurant wasn't up to the expectation of such a hotel in its category. As an example, despite communicating our food intolerances before the dinner at the table (3 times to two persons of staff), two courses of the set menu were served with the mentioned intolerance in it. It somehow left the feeling that the staff didn't properly listen or acknowledge to the guests.

The room was huge and absolutely stunning, the bed super comfortable and the hotel achritecture beautiful. The breakfast had a wide selection of options. The Spa was enormous and had many pools, two saunas and two steamrooms. The hotel has an ideal location in Andermatt, close to the train station and the gondolas for skiing.

Stayed in April 2022

Location as its a very Expensive hotel view from rooms was not good in an see house just in front of my room balcony were some renovation going on and even i chk other rooms but they also have same situation rest all is best and 5 star

Cigar Lounge , Japanese Resturant , Rooms Spa Area

Stayed in July 2024

Restaurant was okay but dishes more for hungry skiers than sophisticated.

Beautiful large room with balcony. Great spa and pools, very relaxing.

Stayed in April 2024

Only two restaurants and in total very limited food choices. Breakfast just standard-issue Swiss and thus below expectations for this level of hotel, with cheapskate extra CHF 15 charge for bare-bones Eggs Benedict. The room looks terrific and is about 55 sqm but has many design flaws (that I admit won’t bother most people). All the seating is very uncomfortable and there is no conventional easy chair, just a long banquette. I found a type of seat in the public areas that was comfortable for me and requested to borrow one, but instead they gave me one from The Restaurant (what they call the other restaurant), which was just as bad as what was already in the room. Bathroom and dressing area are very dimly-lit, so I had to position the luggage rack in the mini-foyer. In-room dining is on the floor, Japanese-style. Balcony areas have no privacy, are all visible to each other the whole width of the building (not an issue in winter, but might matter in other seasons).

Slick, glitzy hotel built to impress. Staff very professional. Spacious upper-floor room with lovely view. The Japanese (that’s the name) restaurant offers a 2-Michelin-Star but Midtown Manhattan-priced omokase with hits and misses.

Stayed in January 2024

Stuff completely unprofessional

The property and the rooms were amazing

Stayed in December 2023

interior design of the hotel, also in the rooms, is not fully thought through: all sitting facilities are too low and ergonomically off! the hotel is over all rather dark!

friendliness of the staff all over the hotel

Stayed in September 2023

The food was good, I must have set the expectations too high. Only one staff member was rude and not helpful. Everyone else was fantastic, very professional, and respectful. I asked to see a different room as I was looking at coming back with several of our friends for a holiday next summer and I was told it wasn't available to view and was booked out all week. I went on to the site and was able to book that same room I wanted to look at. That was the only disappointing thing.

The location and facilities were great. Very good part of the world.

Stayed in August 2023