An incredible location and space!

Stayed in April 2025

Bit of confusion on the first day around location, ski rentals and connection to the main hotel. Not close to main lifts but easy to access the Matterhorn Express. Pool not working. If you needed hotel amenities, it’s not your place.

Spacious layout good for families. Lovely view. Hot tub and sauna were much appreciated. Responsive staff.

Stayed in February 2025

I booked for 5 people, only 4 came so that made it expensive (€3500.00 for 2 nights) though I am not sure anybody could have slept in the bunker room upstairs, it was hard to access by ladder. The apartment was cold, when the sun was not out in the mornings and mobile heaters were used.

The location was amazing, half way from town to glacier lift, the pick up and collection of luggage to the hotel was great and much appreciated, the staff were lovely and the breakfast was suffice. The checkout time of 11.00am was early.

Stayed in February 2025

Location, view, fire place, staff and hot tub

Amazing property and view of the Matterhorn. Hot tub and fireplace and staff were amazing. My husband had been injured whilst skiing and they went above and beyond to make sure he was comfortable and had everything extra he needed. The host was on call all the time and assisted us with any extra requests and it was a pleasure staying there.

Stayed in January 2025

Expensive

Location. Cozy.

Stayed in December 2024

Some of the stuff in the apartment wasn't working - stereo, some lights. But it was minor.

Such a cool apartment with a private lift and stunning views. Great location - loved the walks outside. Great staff - Carmen was very kind to us.

Stayed in December 2024

Only thing that would have made it any better was a washer / dryer .

Very spacious , clean , great amenities would definitely come back . And the staff were very helpful to help us newbies out .

Stayed in October 2024

No.

Very nice property

Stayed in October 2024

Nothing

Exceptional view of the mountains. Very clean and good soze rooms . Loved our stay there..

Stayed in July 2024

It exceeded every expectation. It was at the high end of our budget, but worth the splurge!

Beautifully appointed with every amenity! Great outdoor space. View of the Matterhorn. Spectacular.

Stayed in July 2024

Nothing to not like!

Everything is amazing- beautiful property, excellent amenities and staff

Stayed in July 2024

The floor we were at had a privacy fence with curtains(pics attached/ which essentially meant absolutely zero views for us. The other issue was the decor of the apartment. I understand it was probably Avante garde , but freaked our family out - specially the one in bedroom with all those pipes jutting out of Mother Mary and Jesus

It's a great location - walking distance from the station and Matterhorn gondola. It has a great view of matterhorm from the top floors and a nice hot jacuzzi. Nice clean and spacious. Our host / support person Laura was absolutely brilliant and very very helpful.

Stayed in May 2024

Is a bit of walking distance from the train station, but they do provided us with pick up and drop off service for check in and check out~

This place is by far the most exceptional stay throughout my entire trip in Switzerland! You can have the Matterhorn view right at the balcony and the house is perfect for family it has everything you need! The person in charge Laura is perfect in every way, she had definitely make my stay even better.

Stayed in May 2024

Absolutely luxurious villa

Stayed in February 2024

Just the location of cottage that far away from city only. But a very helpful transfer service while check in and check out.

Staffs, Spa, Prompt response, and many more.

Stayed in October 2023

Everything was perfect!

Everything but wake up and see Matterhorn was the most amazing thing!

Stayed in September 2023

Nothing to mention.

Incredible spot with wall to wall windows with views of the river and mountains in the distance. Very modern and upscale place with all the amenities you could ask for. Totally recommend Backstage Hotel.

Stayed in September 2023

one shower, kitchen stove was a bit difficult to use with the fume hood overhead and in the way. we were sad the pool was not filled when we were there, but it was filling when we left.

beautiful view and decor, comfortable beds. Felt spacious. Staff was kind.

Stayed in June 2023

Not enough light and visibility on the outside - strange gate

So original ! Liked the glasses

Stayed in August 2023

Waking up to views of the Matterhorn was spectacular. The industrial rustic vibe fit the surroundings perfectly.

Stayed in August 2023

Extremely friendly staff, good service, offered us free taxi ride (zermatt is car free zone), so we don’t have to drag our luggage to walk for a long distance. Helped us to move and take the luggage for check out, so we could have a relax time to travel other part of zermatt, and don’t need to rush back just to check out. Lovely place to stay, literally river view, we can walk out of our unit, then can see the Matterhorn view. It is a really good stay. Worth it. Their main hotel even cooler! If we have chance, would like to stay in their main hotel next time.

Stayed in July 2023

Architecture is unique. Location is quiet and close to Matterhorn. Great view from the sun deck/roof.

Stayed in June 2023

Everything about it

Stayed in June 2023

we stayed in an apartment off site and about 10’minutes walk to town center. it was nice an quiet but not good for those who cannot walk

Stayed in June 2023