I never met such rude and disrespectful staff. The bald man with white beard at the reception, extremely rude attitude , both verbally and non verbally. Inevitable contact with him to give me the code for luggage room and to ask about the travel pass, which i didn’t receive by email. Also one of the noisiest place, although it was already midnight when i checked in, till 3am was not quiet.

Stayed in September 2023

Room could have been air conditioned as it was 6 bed dorm and it was foul smelling when i checked in late. Toilets are tiny but shower rooms are great

Vicinity to public transport and access out of hours to checkin after 12 am. shower facility is great

Stayed in September 2023

stain n my pillow and bed…makes me question how well everything gets cleaned. Also, no outlets only USB. not functional for new devices.

towel comes with bed, staff was nice

Stayed in September 2023

The room was hot, the plugs didn’t work and it was very cramped

The location

Stayed in July 2023

personel, les chambres, the vibe was off and sad

bon emplacement

Stayed in June 2023

Did not see anyone who works there, room was not ready in time. Not enough showers and only 4 lockers for 6 beds

Clean

Stayed in July 2023

I expected each dormitory room would have own bathroom, but there were only two toilets and two shower spaces in one floor and we had to share. Even though I booked female only room, shower room is shared both by men and women. Separated bathroom was my most important priority, so I was disappointed and I wasn’t able to take a shower during my stay. Also, the key of one toilet was broken (the one for both men and women). Furthermore, my bed was upper one but it didn’t have flame. There were three beds, and only mine didn’t have it. As I was afraid of falling off, I asked the reception if it was possible to change room. When I told about it, he laughed at me. I understand that it was impossible to change because all beds were already full, but at least he shouldn’t have laughed at me. To sleep without concern, I put the blanket on side so that I don’t fall down, and I caught a bit cold because I didn’t use the blanket. On the next day, I piled up my clothes and towels.

Location. Less than ten minutes walking to the buss or train station. Since I had to take a buss at midnight, it was really good. The staff showed me some recommendations for sightseeing.

Stayed in July 2023

Rooms are not well isolated and the common facilities (toilets, showers) are not super clean.

The staff is extremely friendly and always willing to help!

Stayed in June 2023

The room was extremely hot during the evening even though outside it was less than 20 degrees Celsius and the windows were open. It was impossible to sleep.

Stayed in May 2023

Horrible check in and check out experience. Room was not ready at check in time. Machine couldn’t find my reservation at check out time. They sent so many junk messages reminding check in and check out and long long long text describing everything. Bombing my email box without useful information!

Staff was friendly

Stayed in May 2023

after the booking was made I have received incredible amount of messages and reminders. it’s totally distracting and not needed. I became tired of the venue even before I arrived. please keep communication with the customers a bit more reserved. thanks

well located, clean, cosy, home feeling

Stayed in May 2023

The shared facilities (toilet and bathroom)were not clean enough and there was mould in the shower. the sad looking room could not be darken as the blinds did not work properly. the staff were not accommodating.

The location.

Stayed in March 2023

Self check in was a bother. Very noisey - we could hear kids yelling and screaming in the stairwell till late at night- very echoey and loud. Shared bathroom. Very budget linen and towels- thin duvet and cold room. A very annoying light that couldn’t be turned off n the bedroom caused a bad nights sleep. overall we did not enjoy our stay and wouldn’t come back.

easy location to reach from Train station and to catch the bus to the Basel airport. Nice big bed. Spacious room.

Stayed in April 2023

Check in by yourself is difficult. beacuse if you don't recieve their mail, you don't have password go in the hostel. I wait there for a while. There aren't the kitchen, and the hair dryer. You can't find reception in the night.

there is the elevator.

Stayed in March 2023

Booked rooms on the 29th December until 2nd January. We were a travelers of a group of 6. We booked a room with 6 bunk beds. Upon arrival, we did a self-check in, and issued 6 cards for ourselves. Fast forward to 31st of December, our room was burgled. Our devices were put inside a luggage, which has been LOCKED. They broke the zipper and took ALL of our electronic devices. We were speechless. We all had 6 of our keys, and talked to the reception about the CCTV cameras. We lost 2 Macbooks (barely a year old), iPad Pro 2020, 2 Samsung Galaxies, hundreds of euros, and a Kanken bag. Suspiciously, the cameras don't work on the important areas (e.g. reception, common room, restaurant area) in the following date. The reception (Nick) said that it has not been working. Hence, the hotel failed to deliver the service the need. Not to mention the rising suspicion of reasoning that the cameras are broken. We also called the police, and the police was not able to help as much since Switzerland's laws prohibits the implementation of CCTV cameras on road. Throughout the remaining of our stays, we contacted the Managing Director, Joe. He puts the blame on us customers. He claimed that they offer us safety box at the reception, which has never been explained to us. This is a very unprofessional. We, as a customers have paid to receive those services and facilities. I asked them to provide us the log of every access cards, and they reasoned that it is not possible since they "outsource" the platform in managing the rooms information, which includes the history. He claimed that he will reach back to me by the 4th of January. Now, it is 12th of January, he did not end me the documents I requested. The room that I was in also do not have double lock. So it is purely by keys, and you are not able to lock from the inside. No compensation from the hotel or whatsoever, even they once promised us.

Nothing.

Stayed in January 2023

I booked a single room for a stay after a new year`s eve party. I knew I will arrive late and have to check in unmanly hours therefore I was looking for a place with self check in. Well the self check in was not working, so I had to ring someone at 4 am - which I understand is inconvenient - but it was not my fault. The person wasn`t very friendly, which normally I would understand ( I am really not friendly either at 4 am), but I guess this is just not acceptable in this industry. On booking.com it is stated that the room is soundproof. Well it wasn`t. The hostel is in a quite area, but the isolation towards the corridor is none existent. I recommend you prepare with earplugs.

The room was clean and generously sized. The location is really great. Close to the main station, direct connection to the airport. etc.

Stayed in January 2023

Had to wait 45 minutes to open the main door in the night. No one to help. :(

Stayed in October 2022

Location

Stayed in November 2022

Got to the hotel at 11pm. According to the hostel's website, the reception should have been open. When I got there, everything was closed. I had no phone service, so no way of calling anyone. As a solo female traveller, this was a very stressful situation. I luckily had friend in Basel I was able to go to in emergency. When I phoned the hotel the next day to inform them of my problem, I was told self check in could have been possible. I do believe them, but the instructions were very unclear/I was not able to retrieve them since I didn't have phone service. Please make sure instructions are clearer, and don't announce reception will be open when there actually isn't anyone.

Well situated.

Stayed in September 2022

There wasn’t AC so it didn’t smell nice inside the rooms. There was also not really a great atmosphere there.

The separated showers were nice and clean. The beds were comfortable and also clean. The little sink inside the room was also nice. The free towels were pleasant.

Stayed in July 2022

This review is hidden because it doesn't meet our guidelines.

N/A.

It was very clean and tidy, the staff were so friendly and accomodating. The boss Georges, was a great help and loves to have a laugh. The property is in a great location, very central. The facilities were fantastic; the kitchen, dinning area, outdoor patio were all very spacious and clean, had plenty of board games too and a pool table room downstairs. We had a king bed that was the most comfortable hostel bed I’ve had in a very big/spacious double room.

Stayed in July 2023

I liked everything!

loved everything about it! the location is excellent for the train station. Rooms all clean and great facilities. More like a hotel than a hostel! loved the little outer shower room where you can hang your stuff. The Basel card is fantastic too! I will stay again!

Stayed in June 2023

Read another block.

I stayed in Basel for four nights, two at Hyve and two at Basel Backback. So, I can compare two hostels (in both cases I stayed in a shared mixed room) Hyve's pros: it is a nicer place to stay (the design, everything is clean). As I stayed at the hostel not just for a night, it was important for me to drink coffee there and relax after exhausting trip. I could do that in Hyve. It has a pleasant zone to have meal, work at the laptop, and read. Separate WC for women and men. USB charger near every bad. Booked bed for you. Towels are included in the price. Hairdryer even with a cone for curly hair. Basel ticket is sent you in advance by email, so you can reach the hostel for free. Hyve's cons: more expensive but the tax is already included. Common bathroom. Rather small rooms. Backpack's pros: it is cheaper. Larger rooms. Separated bathrooms. Hairdryer. Backpack's cons: you choose any bad in the room. Old building and design where you don't want to stay. Common toilets. Tax is not included in the final price (like tourist tax, 4 CHF per night). Not sockets near beds. No towels. Basel ticket is given at the reception only (only paper version).

Stayed in May 2023

nothing

Location, Comfort and Breakfast and ease of Check-in

Stayed in March 2023