Reviews of Zurich Marriott Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Neumühlequai 42, Unterstrass, 8006 Zurich, Switzerland
#79 of 125 hotels in Zurich
Guests' ChoiceReview Score
Based on 826 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
8.5
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Facilities
8.3
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Staff
8.8
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Value for money
7.6
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Free Wifi
8.7
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Reviewed: April 3, 2025
Nicholas
Ireland3 Reviews9.0“A very enjoyable stay at a wonderful hotel that I’ve come to know very well.”- • Leisure trip
- • Group
- • Deluxe King Room - Main Building
- • Stayed 2 nights
- • Submitted from a mobile device
It was a very enjoyable trip, and was a special occasion as we were celebrating my Mums 70th birthday. The Zurich Marriott were excellent, and the staff were all very accommodating and friendly.
Stayed in March 2025
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Reviewed: April 1, 2025
Sweta
India10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Club Suite with Club Lounge Access
- • Stayed 4 nights
- • Submitted from a mobile device
Everything was good
Superb location very well connected with the city, surrounded by nice eateries shopping places , nice view from the window
Stayed in April 2025
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Reviewed: March 31, 2025
Cem
Turkey3 Reviews9.0“Nice hotel”- • Leisure trip
- • Group
- • Superior King Room - North Wing
- • Stayed 2 nights
- • Submitted from a mobile device
The room is smaller than I exoect
Very nice
Stayed in March 2025
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Reviewed: March 4, 2025
M
Saudi Arabia8 Reviews4 helpful votes7.0“Customer services needs improvement !”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds - North Wing
- • Stayed 2 nights
- • Submitted from a mobile device
Reception didn’t clarify that there 2 separate parking differentiation between the old and the new building. Additionally didn’t check my request seriously and instead of placing me in the highest floor as per my request , they put me on the lowest floor with the worst view available while I have requested the best view with an early booking !!
North wing as a new clean addition
Stayed in March 2025
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Reviewed: February 26, 2025
Motti
Israel44 Reviews6 helpful votes9.0Wonderful- • Family with young children
- • Deluxe King Room - Main Building
- • Stayed 1 night
- • Submitted from a mobile device
Excellent location, excellent service!!
Stayed in February 2025
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Reviewed: February 24, 2025
Danny
Germany47 Reviews7 helpful votes9.0“Really good hotel in Zurich!”- • Business trip
- • Solo traveler
- • Superior King Room - North Wing
- • Stayed 1 night
The entrance is a bit hard to find and too much elevators for different floors
Nice Hotel Rooms and staff in der Restaurant
Stayed in November 2024
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Reviewed: January 28, 2025
Bernard
United States24 Reviews1 helpful vote8.0“Good for families”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds - North Wing
- • Stayed 3 nights
Very slow at cleaing the room (after 5pm, and after having complained)
Breakfast Restaurant - bar Cigar lounge
Stayed in December 2024
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Reviewed: January 18, 2025
Naif
Saudi Arabia53 Reviews16 helpful votes8.0“Nice hotel overall and very good location close to the main station.”- • Leisure trip
- • Couple
- • Club King Room with City View and M Club Lounge access
- • Stayed 3 nights
The smell of fried food penetrated the room. Old furniture and low lighting. The bed sheet was not smooth and scratchy.
The view to river and club lounge access.
Stayed in January 2025
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Reviewed: January 7, 2025
Kleine
United States2 Reviews8.0“Awesome Hotel great location and would stay again.”- • Leisure trip
- • Couple
- • Deluxe King Room - Main Building
- • Stayed 1 night
room could be bigger for a 5-star hotel.
Breakfast was great, the room was clean and had a lot of nice features, and the staff was helpful.
Stayed in January 2025
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Reviewed: January 3, 2025
Antonios
Saudi Arabia19 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room - Main Building
- • Stayed 6 nights
- • Submitted from a mobile device
They did the basic room cleaning on a daily basis but For the six days we stayed at the room they never hoover the carpet
The service at the restaurants was excellent
Stayed in January 2025
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Reviewed: December 26, 2024
Keith
Singapore5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room - Main Building
- • Stayed 3 nights
Good Hotel. Near Train Station
Stayed in December 2024
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Reviewed: December 23, 2024
Elmien
South Africa12 Reviews5 helpful votes8.0“Perfect location to explore the Zurich and its Christmas markets!”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds - North Wing
- • Stayed 3 nights
- • Submitted from a mobile device
Our room didn’t really have a view (the room didn’t specify it would have a view, so not false advertising). The North wing is two lifts and a skywalk away from the reception. During busy times you may need to wait for the lift a while.
Close to Zurich HB, close to the Christmas markets - walking distance if adults and using trams when travelling with kids or in rainy weather. Breakfast buffet is excellent and way above the European standard in terms of choice. The quality of food is exceptionally fresh and perfectly cooked. Staff were all friendly, helpful and efficient. The walk in shower was the best. Twice the size of a standard shower. Strong water pressure. Heated bathroom floor - wonderful!
Stayed in December 2024
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Reviewed: December 16, 2024
Gareth
Ireland23 Reviews3 helpful votes9.0“Great hotel”- • Leisure trip
- • Family with young children
- • Deluxe King Room - Main Building
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The staff are very nice and helpful. Breakfast is very good. Rooms are ice and clean. Showers are good. The location is about 10 - 15 minutes from the main shopping area. The train station is nearby. Public transport is very good
Stayed in December 2024
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Reviewed: November 25, 2024
Edrick
Switzerland6 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds - North Wing
- • Stayed 2 nights
- • Submitted from a mobile device
It’s nothing but there was not a toothpaste. But in general everything was fine.
It was modern and I liked the breakfast.
Stayed in November 2024
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Reviewed: November 15, 2024
Rajiv
India3 Reviews9.0“Good property, excellent staff. Zürich is very beautiful place to visit. Enjoyed my time in Zürich .”- • Leisure trip
- • Couple
- • Deluxe King Room - Main Building
- • Stayed 6 nights
- • Submitted from a mobile device
No variety in the breakfast, same dishes every day. The housekeeping department didn’t clean the rooms properly and we had to call and complain. No
The staff is very friendly and helpful, especially Kenita in the 1st floor restaurant serving breakfast. The food at the White Elephant restaurant.
Stayed in November 2024
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Reviewed: October 28, 2024
Sasithorn
Thailand36 Reviews12 helpful votes9.0“Great stay and will come back again.”- • Leisure trip
- • Family with young children
- • Superior King Room - North Wing
- • Stayed 3 nights
nothing
the room was very good (comfy bed, large room) variety of breakfast (Thai Kao tum) The staff was very friendly and helpful.
Stayed in October 2024
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Reviewed: October 24, 2024
Prachak
Thailand6 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior King Room - North Wing
- • Stayed 4 nights
- • Submitted from a mobile device
A lot of basic amenities are on free request basis. Although I have not requested anything, it may be nicer to add some more items to the room on the first day then on request basis later. Also I think the room is quite cluttered especially with added baby cot and luggages. Shower screen needs fixing because it is hard and very loud to move.
The staff and location are exceptional. Also the breakfast is very good. Overall room condition is good.
Stayed in October 2024
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Reviewed: October 23, 2024
John
United Kingdom13 Reviews3 helpful votes7.0“Comfortable but skint!”- • Leisure trip
- • Solo traveler
- • Junior Club Suite with Club Lounge Access
- • Stayed 1 night
- • Submitted from a mobile device
Expensive on a piss take level but you come to expect such price hikes in most major cities these days.
Stayed in one of the junior suits. Very clean & comfortable. Staff pleasant and professional.
Stayed in October 2024
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Reviewed: October 11, 2024
Nuray
Turkey3 Reviews8.0“In general, the stay was good”- • Business trip
- • Family with young children
- • Club Twin Room with Lake View and M Club Lounge access
- • Stayed 4 nights
Lounge was open for 24 hours, however after dinner, there were nothing to eat.
Breakfast was excellent Room was a little cold, but the hotel sent us heater, the problem was solved
Stayed in September 2024
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Reviewed: September 24, 2024
Anastasia
United Kingdom6 Reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Superior King Room - North Wing
- • Stayed 3 nights
I would say if you select this hotel expecting "Marriot", this will leave you disappointed. The main building needs a make over. Facilities are outdated. There was a horrible smell of sewer in the room (renovated wing) each time you use the sink or shower. Smell of mildew. The sound proof is very low, you can hear everyone and everything. Breakfast options can be better. The front desk does not assist you to find your room just gives you directions how to reach the other wing.
The location is close to the centre (walking distance) Renovated wing Friendly Staff Overall, it is good but not a 5*
Stayed in September 2024
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Reviewed: September 21, 2024
Dilavar
India6 Reviews1 helpful vote7.0“Its evregr stay”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room - Main Building
- • Stayed 4 nights
- • Submitted from a mobile device
Room emenities noot good
Location
Stayed in September 2024
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Reviewed: September 18, 2024
Raed
Saudi Arabia9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior King Room - North Wing
- • Stayed 5 nights
- • Submitted from a mobile device
1.My towels were taken by the room cleaning staff ,when I asked about it I had a reply after 2 days after that they could not find it? 2. The fridge in the room was not working and not fixed in spite of my request to be fixed.
Stayed in September 2024
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Reviewed: September 17, 2024
Vilasini
India7 Reviews9.0“Great stay . Access to the M Lounge made it value for money as well.”- • Leisure trip
- • Family with young children
- • Junior Club Suite with Club Lounge Access
- • Stayed 2 nights
- • Submitted from a mobile device
Location was great . Smooth checkin and checkout . Very attentive staff who went out of their way to cater to my parents’ dietary restrictions. Packed us a wonderful breakfast box on the day we were leaving too .
Stayed in September 2024
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Reviewed: September 7, 2024
Alex
Singapore1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
…
…
Stayed in September 2024
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