Esmeralda 1367, 6160000 Puerto Natales, Chile
#6 of 57 hotels in Puerto Natales
Guests' ChoiceBased on 197 hostel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.4
Facilities
9.4
Staff
9.9
Value for money
9.5
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2023
Chris
United Kingdomnada
Really lovely place, we had to leave early for buses and the owner got up early to make breakfast for us. The room was clean and the common space was nice to relax in. They also offered to store our luggage for us while we were trekking.
Stayed in February 2023
Reviewed: April 26, 2023
Vineeta
IndiaNothing
Asoi Hostal is very homely, cozy and comfortable. The host was very welcoming. Despite our language barrier, we understood each other perfectly. She ensured we were well fed at breakfast despite our early starts to the day. The added bonus was that it is super close to the bus station.
Stayed in April 2023
Reviewed: April 23, 2023
Steve
United StatesThe breakfast was only disappointment. Nothing fresh or hot
nothing fancy, but a good value for one night stay if your just passing thru. Nice and short (5 min) walk to bus station for early morning transport to Torres del Paine or Calafate. Good bakery across street. They stored our suitcases for a week while we were trekking!
Stayed in March 2023
Reviewed: April 22, 2023
Máté
HungaryEverything was perfect.
Very conveniant location, close to the bus terminal.
Stayed in April 2023
Reviewed: April 16, 2023
Andrii
United StatesOwner is very attentive and caring. We stayed here twice before and after W-trek. Breakfast was pretty good, room is warm, clean, and comfortable. We were able to leave our bag at the front desk while we were backpacking.
Stayed in April 2023
Reviewed: April 9, 2023
Olamide
United StatesThe bathroom smells funky. I figured it was coming from the WC so I always closed it when not in use.
This location is perfect if you want to stay close to the terminal rodoviario bus station. It's less than a 5min walk. The rooms are clean with en suite bathrooms. Ana is a fantastic host! She went out of her way to ensure that I was able to have breakfast very early in the morning before I set out to hike and she also helped to store my luggage while I was away; she is very accommodating!
Stayed in March 2023
Reviewed: April 7, 2023
Steve
United StatesBreakfast could have been better...no vegetarian friendly
convenient walk to bus station for early bus into the park. Plus they stored our luggage
Stayed in March 2023
Reviewed: April 6, 2023
Eugenia
United Stateslocation, staff, facilities
Stayed in April 2023
Reviewed: March 28, 2023
Klaudia
PolandThe owner is an extremely nice and helpful person! The breakfast was great and it is totally possibile to have it earlier than "official " time if you are leaving for the bus:) Highly recommend it. It is close to the bus station do you can easily go on foot.
Stayed in March 2023
Reviewed: March 27, 2023
Meredith
United Statesit was perfect.
the owners (wonderful), free safe bag keeping for W trek (5 day hike), good breakfast pretty much whenever, very clean, modern. cute dining and common areas and very quiet. near bus terminal.
Stayed in March 2023
Reviewed: March 21, 2023
Eashley
United StatesGreat staff, owner is very friendly and is available to help anytime.
Stayed in March 2023
Reviewed: March 21, 2023
Christopher
United KingdomCannot think of any negatives - everything was great.
Everything. This is a brilliant place to stay and we really enjoyed our time here. The host/owner is super friendly and welcoming. She was very patient with our bad Spanish and was able to communicate effectively without herself knowing any English. The room is very clean and spacious, and the beds are very comfortable. There are lamps and sockets near the bed. The bathroom is very clean and shower is great. Breakfast is amazing - there were so many options, with cereals, toast/bread, fruit, yoghurt, seeds, juices, coffee/teas etc. There were a couple of days where we had to leave early for tours and the host very kindly made us a boxed breakfast to take with us, which was amazing, and very filling - just what we needed when hiking in Torres del Paine! The WiFi is good, and there is a common room that is comfortable with decent TV and chairs. There is also a computer available for use but we didn't use this ourselves. Definitely our favourite place to stay from our time in Patagonia!
Stayed in March 2023
Reviewed: March 20, 2023
Yvette
United StatesNothing. Will stay again next time.
Lovely hotel with well thought decorations. The dining area and the sitting area on the 2nd floor are so lovely. Room is clean and comfortable. The owner allowed us to park in the parking area outside the house (instead of on the street). The hostel is located only a few min walk to the bus station and around 10 min walk to the busiest area of the town.
Stayed in February 2023
Reviewed: March 19, 2023
Katie
United StatesA 15-minute walk from the main area
Very clean, great WiFi, awesome hosts! Breakfast was ready early when we needed to leave for a flight. Street parking was easy.
Stayed in March 2023
Reviewed: March 15, 2023
Ming
United StatesThe host was so helpful and friendly. The room and common areas were comfortable, and the WiFi/Internet was fast enough to work remotely and make video calls.
Stayed in March 2023
Reviewed: March 15, 2023
Ming
United StatesThe area was convenient for going to the bus station, but there weren't many restaurants nearby.
The host was so friendly and helpful.
Stayed in March 2023
Reviewed: March 15, 2023
Hugo
BelgiumExcellent
Stayed in March 2023
Reviewed: March 10, 2023
Lana
United StatesOne of the most comfortable and cozy hostels I’ve ever stayed in. The staff was super kind and accommodating, and the location was perfect for my travel needs (near the bus terminal). 100% I would recommend and return!
Stayed in March 2023
Reviewed: March 8, 2023
Alicia
United StatesThis was the perfect place to land after some cold, rainy days camping. The owners are exceptionally kind, the place is cozy and warm, the breakfast is ample, there's a bright shared "reading room", and there are just a lot of nice details (e.g. soap in the shower!). Its location is perfect -- very close to the bus station and just a short walk to restaurants.
Stayed in March 2023
Reviewed: March 5, 2023
Alex
AustraliaRoom is clean and warm. Comfortable lounge area and great location! Book with them and you won't regret! Really nice people too.
Stayed in February 2023
Reviewed: March 5, 2023
Alex
AustraliaThe location is great, walk a few minutes to the bus station. The room is warm,, clean and spacious. Wifi is good, breakfast is nice and the hosts are friendly and accommodating. Definitely recommend!
Stayed in February 2023
Reviewed: March 1, 2023
Adi
IsraelTook time to get hot water in the shower but it was worth the stay
The owner was really nice. we had a very good and clean room. i liked the space for everyone that included a computer (we didn't use but i know it would help many people). The location was excellent, 10 min walk from the bus station.
Stayed in February 2023
Reviewed: February 26, 2023
Abigail
United StatesThe breakfast buffet was good and varied. Many milk alternatives, toast, cereals, yogurt, jams, honey and every chia and pumpkin seeds :-) also deli meat and cheese Common area was so cozy and host was polite and accommodating!
Stayed in February 2023
Reviewed: February 26, 2023
Cyrielle
GermanyOne of the cutest hostal we stayed in in Chile. Well decorated, super clean and an amazing breakfast (bread, cheese, cereals, vegan milk etc) Plus point for the convenience of you have a bus very early because it's less than 5 walking minutes from the bus station.
Stayed in February 2023
Reviewed: February 20, 2023
Noémi
HungaryThe owner is very nice, she prepared a breakfast box for us for an early morning start. The room is clean and warm, the pillow is very comfortable. The bus station is 5 minutes, very convenient.
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content