Reviews of ibis Concepcion This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Av San Andres 37, 4090205 Concepción, Chile
#20 of 31 hotels in Concepción
Guests' ChoiceReview Score
Based on 92 hotel reviews
7.6Score breakdown
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Cleanliness
8.3
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Comfort
8.0
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Location
8.9
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Facilities
7.8
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Staff
8.5
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Value for money
7.5
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Free Wifi
7.6
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Reviewed: April 6, 2025
Sergio
Chile31 Reviews1 helpful vote9.0“Very good option and location”- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
Excellent price for the characteristics of the room and building.
Stayed in January 2025
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Reviewed: September 25, 2024
Paulina
Chile33 Reviews3 helpful votes7.0Good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
The cleanliness of the shower can be improved.
The breakfast was very good. They had a lot of options. It has a good location. Easy to access and with a mall, supermarkets and restaurants close enough.
Stayed in September 2024
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Reviewed: July 13, 2024
Jonathan
New Zealand309 Reviews26 helpful votes7.0“Decent - could be better if they heated the public spaces”- • Leisure trip
- • Solo traveler
- • Family Room
- • Stayed 1 night
Restaurant was unheated so you need full winter clothing to enter if at the wrong time of year. So eat the breakfast quickly. Staff did not properly explain the payment procedure for foreigners and ended up paying 20% more with a debit card.
Standard Ibis hotel product. No surprises. Breakfast was good. Huge mall across the road and close to airport.
Stayed in July 2024
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Reviewed: December 18, 2023
Donald
United States5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
we enjoyed the view from the windows
Stayed in December 2023
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Reviewed: December 3, 2023
Salomon
Chile29 Reviews1 helpful vote7.0“Recommended”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
All is good
Location
Stayed in November 2023
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Reviewed: October 12, 2023
Alvaro
United States32 Reviews8.0“I have use Ibis in different countries. This one was not the best.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some people from stuff were no nice.
Good location.
Stayed in October 2023
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Reviewed: August 20, 2023
Victor
Chile51 Reviews5 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Parking could be improved. Small spaces and not enough for hotel guests. Also, a soccer team delegation was staying at the hotel the same night and they were noisy and used bad language during breakfast. it is not the hotel's fault, but it would be helpful to know beforehand that they have big delegations in their website, so you can check whether or not to stay there
Price and clean room. It is what you pay for. No great amenities, but it serves the purpose of a short lenght stay,
Stayed in June 2023
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Reviewed: June 12, 2023
Pamela
Australia4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
very small room, no much space beside the bed
location and great breakfast
Stayed in June 2023
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Reviewed: May 19, 2023
Shuoting
Chile26 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
cama no son comodo por su nivel
Stayed in May 2023
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Reviewed: May 12, 2023
Celso
Brazil47 Reviews5 helpful votes8.0“interesting location and well trained staff”- • Business trip
- • Solo traveler
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
location and staff
Stayed in May 2023
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Reviewed: September 5, 2022
Ricardo
Chile9 Reviews4 helpful votes8.0“Wonderful location, excellent service and tasty food.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
missing blankets and the bathroom didn’t match our expectations
excellent service provided by the staff members
Stayed in September 2022
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Reviewed: August 21, 2022
Neil
Australia15 Reviews7.0“Came to see ship Huascar, objective achieved: thank you!!”- • Leisure trip
- • Solo traveler
- • Family Room
- • Stayed 1 night
Bathroom was clean, but smelled a bit musty
Stayed in August 2022
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Reviewed: July 15, 2022
Andrea
Chile4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
no hand sanitizer and elevators needed maintenance
kind people
Stayed in July 2022
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Reviewed: July 13, 2022
Andrea
Chile4 Reviews1 helpful vote7.0“overall good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
elevators need more maintenance
good amenities
Stayed in July 2022
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Reviewed: June 18, 2022
Camille
Chile5 Reviews8.0“good place for a short stay”- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
our family room was nice and clean but too small!
very good breakfast and nice bed
Stayed in June 2022
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Reviewed: May 9, 2022
Carlos
Chile16 Reviews3 helpful votes7.0“!good at all!”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
breakfast! their current service system is really poor.
Stayed in May 2022
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Reviewed: April 25, 2022
Richard
Spain100 Reviews7 helpful votes7.0“Business hotel close to airport”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
long lines for breakfast that was handed to each person separately, or different system or more staff poor quality windows, stayed 2 nights and lots of noice from the street, like barking dogs
Size of the room friendly staff
Stayed in March 2022
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Reviewed: February 13, 2025
Antonio
Argentina1 review1.0“Awful”- • Leisure trip
- • Solo traveler
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
My worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
My worst experience in a hotel!!!!! The receptionist (Sofia) has a stone face… didn’t even great me at all!!! I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low! I asked for a manager and she reply there’s now right now! Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!! Also a man standing next to her identical attitude!!! The room is tiny to say the least! In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. Never again staying in IBIS hotels!!! Shame on you!!!
Stayed in February 2025
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Reviewed: December 7, 2024
Alvaro
Chile5 Reviews3 helpful votes1.0“One of the WORST experiences Ever!!!”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything. Staff made a HUGE mistake with my bill, because of their unkind attention. Noisy. Extremely tiny uncomfortable room. Scarce breakfast. AVOID THIS HOTEL.
Nearby airport
Stayed in December 2024
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Reviewed: December 3, 2024
Javier
Australia24 Reviews1 helpful vote4.0“Ok”- • Leisure trip
- • Solo traveler
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
As I mentioned in my previous comment is a great place to with a great hard working staff, but unfortunately you have a couple of bad apples that would make the hotel loose a few customers, I would be happy to point them out , but maybe the law of this country would not be allowed.. happy to meet the manager at my own cost I lived overseas 33 years recently back to my beloved country and my beautiful LEbU..
Close to airport great bar open late , only 10 minutes away from casino if you like loosing money..
Stayed in November 2024
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Reviewed: December 3, 2024
Javier
Australia24 Reviews1 helpful vote4.0“I would love to help managment as I am a local 55 year old returning to my beloved city of Lebu with executive experienc”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Only 1 or 2 staff that myself I wouldn’t never ever employ make a great happy place look bad for the rest of the hard working and friendly staff…
Once again some staff were great, but the had some that they think, that they own the place which is a typical Chilean behaviour very hard to eradicate as I am a Chilean myself living overseas most of my life is a shame but I am very positive that can be improved, I love my country Chile but this type of behaviour by SOME staff makes me embarrassed…
Stayed in November 2024
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Reviewed: November 4, 2024
Juan
Australia6 Reviews3.0Poor- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
the toilet was dirty and there was too much noise from othe guest
that the reception staff were quick to assist us when we show them a pi
Stayed in October 2024
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Reviewed: March 11, 2024
Gonzalez
Chile1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
All of the above
Stayed in March 2024
-
Reviewed: December 8, 2023
Salomon
Chile29 Reviews1 helpful vote10Exceptional- • Couple
- • Family Room
- • Stayed 1 night
- • Submitted from a mobile device
All good
All good
Stayed in December 2023
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