We had a problem at Hotel Oceanic and decide to move to Sheraton and when we arrived there, we had all the support we needed. The staff was polite, friendly and helpful. We are just in love with this hotel. The restaurant is very good, breakfast has a great variety of food and everything is carefully displayed.

Stayed in May 2022

The room had a wonderful view. We had the best ceviche we ever tried at the bar with the sea view. What a great experience ! All members of staff were incredibly friendly, polite and helpful.

Stayed in April 2022

Nothing

All fantastic

Stayed in June 2022

Indoor Swimming Pool

Stayed in June 2022

the expensive food

very good service. really good staff the facilities were to full and the food very expensive but otherwise very good

Stayed in April 2022

Negatives: Not really the hotel's fault but the outdoor pool was unusable during my stay, as was the beach (for swimming). Unless the tide is very low, the large pacific waves make it too dangerous in the pool. This was also true (when combined with the steeply sloping sand) on the beach too, which flew the red flag continuously. The tide never went out far enough at any time of day for a green flag when I was there. Lifeguards would not let anyone in for more than a paddle lest they be sucked down the steeply inclined sand at the top of the beach (as the waves recede down the slope). As for food, there was not much of a choice of healthy vegetables. The creamed spinach was very nice, but there was more cream than spinach (artery/weight gain hazard!!). Also, beware the room service! I asked for a glass of cold milk one night (just before bed), thinking I might get charged about $5. The next day, the breakfast waiter asked me to sign for a bill of around $20. When I asked why, I was told I'd had an americano coffee in my room. I said this must be a mistake, but he showed me the itemised bill on the restaurant computer. I said I'd only had milk, and he decided to cancel the charge. Presumably it was either a mistake or the computer had no option for specifying a charge for milk. If it had, maybe it would've cost even more.

Positives: A very plush hotel right next to a beach. My room had a great view of the sea and beach. There was a desk for laptop work etc and the bed was comfy. The restaurant food was of high quality, and reasonably priced. There is a nice indoor pool.

Stayed in January 2025

When choosing a 5-star hotel, it’s not just about the facilities but also the overall experience. For the past four years, I’ve visited the Miramar Sheraton with my parents, and unfortunately, I’ve witnessed a steady decline in its infrastructure. While the service and staff attention remain exceptional, the hotel’s technology and amenities are far from what is expected of a 5-star establishment. The beds and carpets are outdated and damaged, the technology is severely lacking, and many features require urgent upgrades. For instance, the Wi-Fi in the two rooms my family and I stayed in was not functional. Four technicians had to attend to the issues, and while one room eventually had temporary access, the other could not be resolved. The TVs are outdated, not smart, and cannot connect to modern devices like iPads, making it impossible to stream movies or use them effectively. To make matters worse, the hotel appears to have adopted a low-cost model that compromises the guest experience. Previously, the rooms included four complimentary coffee capsules; now, they provide only two and charge for additional ones. Even requesting a small amount of milk for coffee came with a fee. The carpets in the rooms are frayed, the phones are outdated and dirty, and the overall deterioration of such a beautiful location is disheartening. This decline from December 2022 to 2024 is evident, and it’s a pity to see such a potential-filled property lose its charm and value. However, I must commend the excellent support provided by Macarena Leiton and her team, who went above and beyond to assist us during our stay. Her professionalism and dedication are a credit to the hotel and deserve special recognition. I hope the management takes this feedback seriously and invests in the necessary upgrades to restore the hotel’s former glory. Guests come for a premium experience, and it’s disappointing to see such standards compromised. Connie

Great view and staff treatment.

Stayed in December 2024

Compared to other 5-star hotels, it was very low. I was very disappointed seeing the amount I paid to stay that I was asked to pay tips all the time. I was interrupted twice by a plumber to fix our sink which was an inconvenience. The air conditioning was very noisy and had a high level of humidity which caused me asthma problems. I had issues everytime I wanted to pay cash. My partner only speaks english and when she ordered room service the payment for the food was mistaken for a tip which took three hours to resolve and we were double served our order which I heard her request clearing for one serving not two.

The view was amazing, all staff where very polite and friendly.

Stayed in October 2024

Service for the Dinner at the restaurant was so slow. The pool was OK, but the water should be cleaned more.

Stayed in July 2024

The breakfast was good

Stayed in April 2024

The view

Nice location

Stayed in March 2024

Slow check in, cleanliness of the room was deficient, USB inlet not working, they charged you extra for the valet parking. Don’t worth for the price.

The location is the best thing of this hotel. You have a beautiful view of the ocean and the port. Center of Viña is just 15 min walking distance.

Stayed in March 2024

Once at the table, waiting time at the restaurant was too long

Stayed in March 2024

Breakfast was very average, no choice of nice cereals, pastries a bit ordinary. Bedroom decor needs an update.

Bedroom size is great, quite large. Bed was very comfortable. Gym was excellent. Pool was good too.

Stayed in March 2024

Staff not speaking English or very poor speaking English. Plumbing working not good. To get something in a bar or restaurant you must use translator to translate your request to Spanish to prevent any sudden news:)

Good building on the front of ocean. Very close to the beach.

Stayed in February 2024

for being a 5 star hotel it wasn’t very good. the toilet paper in the toilets was very bad quality. Shampoo and conditioner was bad quality as well. the room was not vacuumed after made. The service in the terrace was good but the quality of drinks was terrible. we asked for a juice which was very expensive and it was like a bad quality juice from the supermarket which was filled in simple 200 cc glass with very bad presentation.

Location was good and wonderful views from the beedroom.

Stayed in January 2024

The look & feel is old school, the facilities too. No aggregated value apart from the awesome view of the ocean.

The view was everything.

Stayed in October 2023

El staff demasiado pesados, especialmente la manager del Lobby

Limpio

Stayed in May 2023

The staff is very rude and does not care about clients. The shower just has cold water and staff told us this is the temperature they manage. Seems the are trying to save money at any expense. They offered us lower room with no any apologies

Great location

Stayed in July 2023

Our sheets had stains both the bed cover and the overlay. The heater was clanking all night. We wanted to hear the ocean, instead we heard clanking all night. We had to go and get our keys re-scanned 2x in 3 days as they would stop working. The main walkway to the beach was being repaired, which isn't the hotels fault. But made it harder to walk around. Most people j-walked across the front street to get to the other side. A fun risky activity every morning and evening! Overall, for the price paid, it was not a 5-Star experience.

The View was absolutely 💯. The food was very pricey but good. There is beach access adjacent, it isn't private though, so if you think you're getting a private beach with the hotel, you are not. The pool, gym and spa were great too.

Stayed in July 2023

The location

Check in took ages and we had to ask for additional staff. The gym was excellent, although the outside pool was closed due to the weather. The location is not great though unless you want to stay in the hotel. It is a long walk to any shops or bars and the hotel bar is not cheap. The pavement from the hotel into Vina Del Mar is currently closed and walking the one narrow side that is open is impossible with people walking the other way. we wouldn’t go back but if you want to stay in the hotel then it may be a good choice!

Stayed in February 2023

lack of attention of staffs. poor amenities facilities sub-standards for such hotel fees paid not matching expectations see also that room lack of basic investments - bottom of bathroom decaying- switch shower not working A shame for such hotel!

location and restaurant “Olas”

Stayed in February 2023

no resturants within walking distance.

Great views, food was fine. Like the back patio bar area. Overall enjoyed the stay. Valet made the parking convenient.

Stayed in January 2023

The payments system used is not fit for purpose. They would not accept my credit card to pay in dollars as the system does not recognise my card as a credit card. Eventually I was able to play in Pesos (we were in Chile after all), but still insisted on a deposit in dollars, which the system would not process. Eventually I had to leave a cash deposit with the desk which to their credit refunded without quibble when we left. Unfortunately I was then left with a pile of pesos at the airport - not good.

The room and balcony were fine. Standard Marriot Fare.

Stayed in January 2023

The breakfast buffet was not to the usual standard of the Sheraton or a 5 star hotel. The fruit was scarce and what was provided was not fresh. We were not happy with what was provided.

location and staff friendliness

Stayed in January 2023