Good

Stayed in November 2023

Complicated light switches in the room. No way to light up the corridor area only. The lobby is always crowded with people taking photos.

Love the location, great restaurants on the property, and helpful staff.

Stayed in November 2023

The Chinese restaurants are hard to book,

The hotel property is in a prime location with a beautiful view of Pearl River. The hotel facilities are excellent and top rated.

Stayed in November 2023

No faults!

Amazing hotel, absolutely beautiful location and view, service was excellent, truly a legendary hotel, everyone friendly and helpful despite a slight mix up with the rooms upon arrival, early check in available also One of the best hotels I’ve ever been to, highly recommend if visiting guangzhou

Stayed in November 2023

Would have preferred a room with no carpets . Hotel Chinese restaurant closes very early and staff speak no English

The room type we had is amazing with a huge bathroom

Stayed in October 2023

Nothing

Everything, from the location to the services

Stayed in September 2023

The bed mattresses are somewhat too soft....got backaches after sleeping...

Stayed in September 2023

It’s really great, just like you’d expect. It’s a bit pricey and for the same amount of money you could get a bigger room somewhere else but the whole is just so nice than it’s no big deal. Id rather have a smaller room and nice facilities/awesome staff and services than a bigger room. Location is really great, it’s a bit outside of the buzzing city that can be overwhelming at some point so it’s really comfortable.

Stayed in July 2023

Nothing

Everything was amazing. The Michelin Star restaurants are super yummy and not pricey at all. Room was very quiet.

Stayed in August 2023

The breakfast.

The room was very clean. Good location but do not like their breakfast, please provide more western breakfast choices.

Stayed in July 2023

Staff must speak more english to undersand and attend overseas clients.

I like the athmosfere of Whte Swan Hotel that I choose as hotel to stay in Guanzhou since more than 30 years.

Stayed in June 2023

The breakfast and the cocktails in the bar did not meet my expectation. The quality of the food and the taste of cocktails need to improve.

I like the room is very spacious and with the river view. It is very clean. I’ll stay there again for my next trip.

Stayed in May 2023

facilities are great

Stayed in June 2023

nice museums in Canton

Stayed in June 2023

Elegant open spaces , large and comfortable room , great view and situated in a lovely old French/ British quarter in Guangzhou

Stayed in May 2023

n/a

The hotel met my expectations for a business hotel, the facilities were above average, the staff polite and friendly.

Stayed in April 2023

the buffet breakfast was amazing and the price is reasonable. the lunch/the yumcha is a little bit pricy but still attracts many tourists and the locals as well. The environment is fabulous with waterfall, fish and Bush and the museum exhibitions are unforgettable with too many priceless items like ivory and jade engraving arts.

Stayed in May 2023

The staffs in the lobby and the restaurants are a bit undertrained. The food quality lowered comparing to our last visit.

We’ve visited here a couple years ago when it was freshly renovated and everything was amazing. We are happy to see that this hotel maintained its quality over the years. The room and amenities are top notch clean and comfortable. The staffs at the exec lounge are extremely polite and helpful. Overall a great stay.

Stayed in May 2023

Staff are generally very hospitable and friendly. But as a renowned five star hotel, I would expect the service to be really above the standard. The market competition is fierce. If it wants to be comparable to global brands like Mandarin Oriental and Ritz Carlton, this hotel needs to polish its hospitality (which is already very good, of course). Separately, just wonder if the hotel should name itself 'The White Swan.' Drop the article 'the' and it feels so different in English.

Very clean and spacious room. Superb historical location and river view. Loved the hotel museum particularly! This hotel is part of the story of China's economic reform and open up. Definitely worth a visit!

Stayed in April 2023

none

cleanliness

Stayed in April 2023

none

location

Stayed in April 2023

Breakfast was way overrated. Nothing wrong, but also nothing special. Standard hotel buffe. Air-conditioning is pretty loud :(

Room was good, location is also perfect

Stayed in February 2023

We had a wonderful stay. All of the staff were friendly and attentive throughout. We loved all of the personal little touches and how everything was good quality. Excellent breakfast, coffee and afternoon tea.

Stayed in December 2022

We had a club access but I don't think it was that worth it except we didn't need to wait to check in or have beeakfast in a chaos with bunch of others. (They have a bigger buffet though) They can improve the menu for the club lounge, tea time and breakfast. all of it. The English ability of the staffs was disappointing as usual just like in any other hotels in China. We were expecting it better since it's 5 star hotel. It was good enough to get everything you need. The hotel is well taken care of but old. Hope you get rid of the carpets and old warn out fabric furniture when renovating. They are just not very hygiene and keep the space dusty and smelly. In-room ordering food looked very pricey. We could have ordered some snack and drinks if it was reasonable. There are mostly Chinese restaurants around, so it will be nice if you run a proper western restaurant in the hotel. Also with a vegetarian menu option. As a vegan, there was absolutely nothing to have at those 3 restaurants available in the hotel atm. Sad. Plus the TV channels should add more in English. Only few were on. Shame when there re 3 TVs in the room. (Bring your laptop and HDMI cable!)

Pretty much everything. We liked the spacious room and the river view. The bathroom was big and I loved the vegetarian toiletery of ETRO. Lovely scent on me whole day. We got the room upgraded and a cake delivered for bday. Very appreciated..! My husband enjoyed the pool and sauna. By the way the best thing is the location. Walking distance from the metro station and it's right on the center on the island. You can easily walk around everywhere.

Stayed in October 2022

The food at the club lounge was very disappointing especially at the prices we paid for. The lounges at other hotels we have stayed at (the Hyatt) were much better. The breakfast was also disappointing at the club lounge and the Riverfront. For the price that we paid to stay 3 nights, one would expect better food with more variety at the club lounge as well as the River Front. This is definitely a Chinese hotel, albeit it a luxurious one. We are used to better food service at these prices... our server didn't know how to pour a craft beer at the Michelin rated restaurant and when we tried to stop her, it took her a while before she understood. The tea charge was per person instead of per pot for dinner. The pool requires guests to wear swimming caps, even when guests are not putting their heads under water. Many Western hotels at this price point don't have such restrictions. Again, at the price we are paying for, the hotel should just make sure to clean the pool more frequently instead of inconveniencing hotel guests. Hotels seem to have this annoying trend of the TV automatically blasting some music and marketing the moment you walk into the room, and there's nothing to tell us how to stop it or turn it off short of unplugging the TV. Again, at these prices, some peace and quiet seem to be not too much to ask. Limited restaurant options for dinner (perhaps due to Covid?)

We liked the comfort, the service, and the location on Shamien Island. Having the club lounge access was a nice treat away from the crowds. Being able to have the concierge at the club lounge make dinner and lunch reservations for the hotel restaurants at short notice was a nice plus. The staff at the club lounge were excellent and so was their English. The dinner at the Tastes of China (I can't remember the exact name) was delicious, as well as the dim sum, both of which we had to pay extra. The room was spacious and the bed was very comfortable. Fruit in the room is a nice touch.

Stayed in September 2022