Didn’t get much help with tourist attractions at the hotel itself. Concierge gave us a ridiculous price for a day trip to Great Wall so we had to do some searching ourselves.

Room was spacious and had a nice view. Fairly central location also. Room that we were in had a hot tub which was nice after a long day out. Breakfast was probably one of the best spreads we’ve had in China.

Stayed in April 2025

Our room had a faulty bathroom door. It did not close properly so water leaked outside the floor. I also expected more staffs to speak basic English as Sofitel is an international chain, but it was doable with translation app, and it helps that the non-english speaking staffs tried their best to accommodate our needs.

We enjoyed staying at this hotel and we will miss it. The first impression we had was great, as the staff outside the hotel immediatedly took our luggages when we both checked in and out and they also opened our taxi doors. The staffs overall here are very kind, helpful and always smiling, and the reception man who speaks English left us especially with a great impression. The interior is stunning and the room also met our expectations, which we looked very forward to. Also, the breakfast was really delicious and left us satisfied. We will miss our stay this hotel as we truly enjoyed our short time here!

Stayed in April 2025

no downward elevators/escalators in all the three subway exits, which makes it extremely difficult for disabled people.

close to the subway stations. food is good. staff is polite.

Stayed in April 2025

Not sure about the breakfast. The coffee was way too cold for my taste as they use cold milk according to one waiting staff. Not many Beijing local food. The pastry was just OK.

The location is great to connect metro line1 and 2 which links most of inner Beijing areas. The room is HUGE and the bed is so comfortable.

Stayed in April 2025

Unfortunately the air conditioning stopped working second day and it got quite hot. Staff weren’t able to fix it and gave us dehumidifier instead. Was very stuffy in room especially at night

The hotel was great. Good location and the breakfast and room were amazing.

Stayed in November 2024

I don't understand why an international hotel chain wouldn't have proper english speaking staff, specially at the front desk. This factor can ruin any experience.

Stayed in November 2024

The difficulty to communicate, not all of the staff could speak English of even any foreign langage

Location Cleanliness Facilities The staff

Stayed in October 2024

The breakfast room was a bit crowded sometimes, but I was always able to find a seat, and the staff was helpful.

The room was very spacious, comfortable, and well equipped. The breakfast offered various options, both Western and local style. The staff was always ready to help and very cooperative (a special thanks to Mr. Jason, who helped me deliver a package to a distant address in Beijing and followed up later to make sure everything ran smoothly).

Stayed in June 2024

Breakfast : no hot chocolate !!! And no fresh juices, only juices from bottes ! In dining room : no choice English level of staff…

Situation Confort of the room Fitness room Staff is kind

Stayed in April 2024

The bar close when the chickens go for sleep, at 6pm or 7.pm something like that. I had guests at the lobby and I wanted to offer a drink at 9.00pm and they informed me that the bar is closed. Upsssss

The rooms are big and nice decorated. The bed is very comfortable.

Stayed in March 2024

English level of employees, but all employees have issue with English so not easy to communicate requests and we couldn’t order room service meal

Bed comfortable and Lanvin products for bathroom

Stayed in January 2024

Nothing.

Love the bed, the breakfast, the sizable room, the amenities, the service, everything! Location is close to many major attractions. Definitely recommended!

Stayed in December 2023

Always so crowded at the lobby

Great location Comfortable

Stayed in November 2023

The saloon for breakfast is very cold. It’s not a cool conditions to start your morning. The rooms need to be renew as some of the walls was already scratch a lot.

We love Sofitel’s hotel in general. The design and the confort are really good.

Stayed in November 2023

Nicely decorated hotel Friendly staff

Stayed in October 2023

Just only my suggestion, the toilet should have a washing hose.

The breakfast was good but would like more international foods.

Stayed in September 2023

The floor in the room was sticky and dirty , the furniture was old and damaged , there is no ventilation in the bathroom , the carpets were dirty , there was no comb in the room , in the swimming pool there were no towels in free access , you have to ask for them from the Spa front desk , the light in the clothes storage room was broken .

The bed is comfy and the room is big , water in the swimming pool is clean

Stayed in July 2023

There were kids running up and down the hallway a few mornings at 6am. That was a bit challenging when you were on vacation and wanted to sleep in a bit. Also the room was a bit worn... but still nice decor. .

Loved the bathtub and bed. The cleaning staff on the 12th floor was phenomenal...always polite and checking up on our comfort.

Stayed in July 2023

The floor of the breakfast restaurant is sticky and the cleaning is not fast enough

Beijing is very hot in July, so the hotel I hope is that the room air conditioner is cold enough. The Sofitel Hotel fully meets my expectations. The reception staff on the first floor are very kind, and the cleaning staff are also very polite

Stayed in July 2023

The counter staff who helped me check in was probably having a bad day or faced a tricky situation from the previous client. Made me wait for quite a while right in front of her while she was busy typing away on the phone, while my toddler was crying right behind me due to long train ride and needed some rest. Even though I told her I was checking in which she acknowledged first but then ask again if I was collecting luggages. After that commanded for passports and gave me instructions in a pretty rude way. First time experiencing it this way in a five star hotel, made me wonder if it’s really Sofitel. Probably need some training to handle service better.

Stayed in July 2023

convenient

convenient

Stayed in June 2023

lobby was a little tired.

The room was fabulous. great round tub in the middle of it.

Stayed in May 2023

The pillows were terrible. The ventilation system was strange - We couldn’t open a window for fresh air - even if there are windows available to open. Coffee in the breakfast was mediocre.

Breakfast was very good. Room was comfortable. Bed was good.

Stayed in May 2023

location

new hotel

Stayed in May 2023