Most of the staff don't know English but they make it up with their kind service. the toilet, bath and changing area the doors have quite big gaps though so it's not very private.

The kind staff brought up the menu to take our order personally for room service

Stayed in February 2025

Special thanks to chef Han as he is so care about his guests and making his guests feel very welcome .

Stayed in April 2025

Not everyone can speak English

Stayed in February 2025

Room was clean, spacious and comfortable. Concierge staff was helpful in assisting us to receive and retrieve our online purchases. Hotel also helped us to safekeep our luggage for a few days while we travelled out of Beijing. There are a few malls near to the hotel.

Stayed in March 2025

Room was clean, spacious and comfortable. Concierge service was helpful in assisting us to receive and retrieve our online purchases. Extended our check out time too and helping us to safekeep our luggage for a few days while we travelled out of Beijing.

Stayed in March 2025

The breakfast is so so for a 5 star hotel.

It is spacious and comfortable. The room is large and enough for a couple.

Stayed in March 2025

The room is spacious with a walk-in wardrobe within toilet for hanging jackets and other clothes. Wide selections for buffet breakfast.

Stayed in December 2024

Nil

Large, good service

Stayed in December 2024

Booking

Convenient location.

Stayed in January 2025

Very friendly and helpful staff

Very close to a big mall with good shopping and food.

Stayed in January 2025

None.

Location, Services, Food.

Stayed in December 2024

The room was very very hot and we couldn’t turn down the thermostat. The sauna and jacuzzi were not in operation when I visited which was a pity and the spa menu was only available in Chinese so I passed on treatments. Club lounge offering was sparse compared to other hotels with lounge access and only offered 1 free drink a day.

The room was outstanding, very spacious, modern bathroom, clean and great facilities. Value for money, this hotel offered a fantastic modern room for a very reasonable price. Breakfast was good, a variety of every cuisine, veering towards more Asian. The pool was great, open early and a great temperature. We booked a club room so had access to the Amber Lounge and perks .. a daily menu, snacks and drinks throughout the day were good. Location of the hotel is great and the staff on reception, were all friendly and helpful. Very close to some of the major sites and great shopping street.

Stayed in January 2025

My husband and I had a wonderful time throughout our stay at Pan Pacific Beijing. Hotel is situated at a quiet location yet it is easy accessible to shopping malls like Joy City and Grand Pacific Mall which have many good restaurants. There is also a Starbucks cafe next to the hotel and 7-11 convenient store nearby. Subway station (Xidan) is also within walking distance (5-7 minutes). Places like Forbidden City, Tiananmen Square and Wangfujing Pedestrain Street are also quite nearby by subway. Hotel staff were warm and hospitable. Though we arrived at the hotel in the morning, Lynn who attended to us arranged a room for us to check in right away. It was bonus for us especially after a night flight, and we were able to have a room checked in to freshen up. The room was spacious, clean and the bed was big and comfortable. Great housekeeping and each day when we got back to the hotel room, it was tidied. Hotel breakfast was good enough. Simply delightful! Thank you Lynn for your warm service. We look forward to returning to Pan Pacific Beijing in the near future.

Stayed in November 2024

We couldn’t adjust the air cond temperature

The service, housekeeping

Stayed in December 2024

The area

Stayed in November 2024

Room temperature hot need require fan

Stayed in November 2024

Convenient location, with several malls just steps away. Staff were very helpful and friendly. They even helped to receive all my parcels before I arrive.

Stayed in November 2024

There was one thing that could be improved. We were having problem to connect to the guest Wi-Fi connection as it does not send verification code to our overseas phone numbers, which made it a bit challenging to work or stream content.

It was a delightful experience with Pan pacific Beijing. The staff are kind and friendly, who were always ready to assist with a smile, and the rooms were spacious and comfortable. The location was convenient, with easy access to shopping malls, restaurants and public transport.

Stayed in November 2024

Nothing

Good service and facilities. Friendly staff at the front desk such as Alan and Wendy

Stayed in November 2024

Great location, big and very well designed rooms, very helpful and dedicated service staff, good breakfast with different offering although I had better breakfast buffets in other hotels

Stayed in November 2024

Nothing, it was all perfect

This hotel is beautiful, staff were always very helpful. The room was modern and stylish, the bed was very comfy. The food in the restaurants was delicious.

Stayed in November 2024

This was my second time stay with Pan Pacific Beijing in the last three weeks. I truly loved my stays so much both times. 👍😊 Many thanks for the generous upgrades. I felt well pampered. It will be my go to hotel in Beijing for sure in future. I loved everything about this hotel. Staff, location and the amazing food and drinks at the Amber bar. Special thanks to Evan, the wonderful front desk gentleman. I look forward to staying with Pan Pacific hotels in future. ❤️🌷

Stayed in November 2024

Only minor things. Temperature in the room was too high, and card to activate the electricity is removed by the cleaners so you find a hot sauna back at the end of the day. Music in the lobby is way too loud.

Very spacious room, with grand view. Super comfortable beds. We did a lot of on-line shopping, and the staff were extremely helpful in handling the deliveries - the Panda robot bringing stuff to your room is cool.

Stayed in November 2024

I can't praise Pan Pacific Beijing enough. All staffs I encountered were so lovely. They made me feel very welcomed on the first day arriving in Beijing. Thanks a million for the room upgrade. What an amazing surprise. ❤️😊 My husband and I love Pan Pacific brand very much. We always stayed at Pan Pacific in the past while visiting Singapore. I must say Pan Pacific Beijing is just as exceptional. Location is also very central. I stopped at the amber bar for a pre dinner drink, how gorgeous the rooftop terrace was. I highly recommend this hotel. 😁👍

Stayed in October 2024