the decor is a bit too much.

friendly staff

Stayed in May 2023

inner rooms without windows!!! claustrophobic and uncomfortable to say the least. no ventilation made the hotel change my room

almost everything

Stayed in May 2023

The rooms are very clean, modern and spacious. The crew is really amazing, saving no efforts to make you feel at home.

Stayed in May 2023

nothing really. everything was as expected and desired.

breakfast, location and staff. Great comfort. perfectly located within walking 2-3 KMs to all the city attractions.

Stayed in May 2023

There wasn't much to change about the Hotel or it's facilities, because everything was great! The only con we had was conversing in English with the staff but they were very attentive and made it work, so nothing bad to say at all from our stay actually.

The room was clean and tidy and the service provided by the reception staff was very good, despite our slight difficulty conversing in English. The WiFi was fast and the International Buffet was very good with a lot of different options to choose from. Definitely a worthy stay and we will definitely stay here, when we are in Guangzhou.

Stayed in May 2023

The room we stayed in did not have any window. We hoped to get sunlight.

The best thing about this hotel was its staff. They go above and beyond what's expected of them. They help you with restaurant reservation and they make sure that you have a calling card of the hotel with you at all times in case you get lost and can't speak fluent Mandarin. Next thing is it's very near the Canton fair exhibit. It took us around 5-8 minutes via the free shuttle provided by the hotel.

Stayed in May 2023

Shower temperature control unstable.

Excellent staff service and facilities. Good location as it is near several shops including foods, pharmacy and supermarket.

Stayed in May 2023

Nothing

Every thing

Stayed in April 2023

WIFi was not good

The best Chinese hotel ive ever had the pleasure of staying in. The language barrier has increased since China has opened up again, so they hat interpreters on hand. You cant ask for more than that. I rebook for a further trip a week later.

Stayed in April 2023

comfortable bed/pillow

The staff is very accessible, and kind. always helpful. The architecture/decor is a master peace; They thought all the small details!

Stayed in April 2023

One downside of our stay was there wasn't enough good english speaking staff. It was very difficult to communicate and we needed to keep using the translation app. Alot of people were getting frustrated. Another downside was the bar - there was no wine on offer and none of the staff could understand when we explained we just wanted a gin & soda or gin & tonic - not a cocktail? This was very frustrating.

My room was beyond exceptional! It was big, clean, tidy and had full amenities. The breakfast was lovely for the first 2 days however once the Canton Fair started the noodle soup options were swapped out for burgers, toasted sandwiches, pizza's etc which wasn't appealing at all. Location was very good however offering a local map in English would be ideal so we could work out places of interest and distances etc. The gym and free laundry services were amazing!! So convenient :)

Stayed in April 2023

Breakfast could be better

Nice room and projector

Stayed in April 2023

Neighbouring food outlet, otherwise there is nothing interesting around the location.

Comfortable room, 3 meals a day was was well received and good experience. Getting to the hotel from the airport was a bad experience for us. The taxi man was given wrong location by the airport steward. The location given led the taxi man cluless and confused. Finally the waze directed us when we turned it on as we approached the district with the taxi man still remained cluless.

Stayed in December 2024

Room ambiance need improvement. Should feel happy after entering in room.

Polite staff. Always very helpful. Bill settlement very prompt & quick

Stayed in December 2024

EVERY THING IS VERY GOOD BUT ROOM WAS LITTLE SMALL

Stayed in October 2024

The breakfast was limited and needed to be more varied over the period of a week. The Hotel has not applied for a social media / internet access for visitors as some hotel offer. For business, this was very limiting and frustrating. If we had of known, we would have chosen a hotel without the block. You have to Uber to anywhere to eat, there were very limited offerings in the neighbourhood. Upside, only 10 minutes Uber/taxi to some nice eating areas. Many of the staff didn't understand basic English.

Location to the Canton Fair was convenient. They had a morning bus/shuttle there and back. Rooms were nicely furnished, clean and super comfy bed. Quiet hotel.

Stayed in November 2024

Airco noisy and drafty. Breakfast average quality. Some smells coming from the street gutter into the lobby

check in fast, room ready and clean. Nice helpful staff with translator app for improved communication.

Stayed in November 2024

"The lobby staff did not speak English, which made it very difficult to communicate with them. I had an emergency at home and had to return to my country 3 nights early. They charged me for the full stay, and since my credit cards weren’t working, I paid in cash. They then changed the reservation and kept the cash payment. Additionally, they arranged a taxi for me to the airport, charging me 300 CNY, while paying the driver only 55 CNY.

The room and the hotel overall were OK, and the breakfast was good as well.

Stayed in October 2024

Fare from market

Little thing

Stayed in October 2024

Bad hotel does not worth the rate for this room and service . Bad location , most of the room has no window as if you are in prison

Stayed in October 2024

No free shuttle bus was provided and staff didn't know that shuttle bus was included in our booking packages.

The staff is friendly + helpful and breakfast is good.

Stayed in September 2024

speaking english is not common

service, nice staff, friendly

Stayed in April 2024

no english

friendly , and nice staff

Stayed in April 2024

its hard to get taaxi

nice staff, friendly , but one of them only can speak english

Stayed in April 2024

The breakfast was horrible. Why cook pizza and burgers at breakfast. The toaster doesn’t toast bread properly and you are charging $100 per night less than the four seasons hotel🤣 if you are going to raise your prices at canton fair time you need to raise your standard

Nothing stands out

Stayed in April 2024