Big clean rooms, helpful staff

Stayed in April 2025

Restaurant is set up Lunch and dinner for groups and has hardly options for two people

Grand hotel with amazing large and well designed rooms Perfect location Great breakfast buffet

Stayed in February 2025

Executive tooms comes with lounge access. Not very clear whether the executive rooms comes with breakfast which most hotels will provide

Staff service is very good. Especially front desk staff Alson. He went out to help me with my extension of stay which has a bit of complications due to my booking online.

Stayed in October 2024

The property is still “in between” owners, our room keys say crowne plaza, some signs say Neodalle, our taxi driver called it naballi and soon it will say Hyatt.

Great location, modern hotel, good breakfast selection, especially in the club lounge! They upgraded our room from an executive king to a suite, which was fantastic!

Stayed in October 2024

The crowds at breakfast

Good location, clean room, huge breakfast buffet

Stayed in September 2024

Massive overcrowding at breakfast. Ridiculous prices for laundry.

Modern, large rooms. Maybe best place in town.

Stayed in September 2024

The location is excellent. It’s closed for everything. The room is clean and the bedding was comfortable without any odd smell. Its full bathroom is modern and well designed. The buffet breakfast was high quality. The cleaners did the very good job for keeping the room clean. The most impressive part is the staff service. The reception staff were friendly and helpful. Alisa Xiang is a such sweet girl. She gave us a big smile and detailed help. When my husband got sick, the manager with staff delivered a special meal to our room. Our hearts were melting.

Stayed in September 2024

Staff was starring at me in group while I was reading the menu at the restaurant. Felt pressured to purchase food quickly and ordered something I didn't want.

Stayed in August 2024

Breakfast didn’t resemble European breakfast as there was only Chinese food.

Rooms were clean and spacious.

Stayed in June 2024

Not much open after 9pm for food.

Rooms very nice and friendly staff

Stayed in December 2023

Unavoidable in most hotels throughout China: there was lingering smell of smoke in the halls, fortunately my room was spared.

My stay was excellent. The room exceeded my expectations, in features and size. It was quiet and elegant. The breakfast buffet was abundant and delicious. The staff tried hard and was very helpful, even though I did not speak Chinese. I used the laundry and the massage service, and both were excellent. I would choose to stay here again. The overall hotel was nicer than the listing presented.

Stayed in September 2023

The food is not good and the workers don’t know english. The hotel is very noisy.

Stayed in August 2023

Nice hotel, excellent location, facility all you need, good buffet

Stayed in October 2022

It's pricey (and the breakfast isn't particularly good).

The staff were very professional and helpful.

Stayed in August 2022

There were no English speaking channels on the television. Only Chinese.

The breakfast was fantastic and the hotel’s location was close to the main park enterance.

Stayed in July 2022

Few options for dinning, Muslim restaurant was closed

Hotel is well located 5 min driving from Yuanjiajie Avatar mountain. Breakfast offer a good variety of food

Stayed in July 2022

We decided to dine at the restaurant in the lobby and ordered a pizza. However, it took almost an hour for our pizza to be ready, even though there were only three other tables ordering at the time. After waiting for quite some time, we asked if they could bring the food to our room. When placing our order, we specifically mentioned that we didn’t want any meat or ham on the pizza, as we don’t eat pork. Unfortunately, our request wasn’t taken seriously, and we were served a pizza with both ham and meat. This was quite disappointing, as we had clearly communicated our dietary preferences. However, the manager came to our room and apologized for the mistake. She immediately instructed the kitchen to prepare a new pizza with no meat, which we appreciated.

The hotel is large and well-maintained, with comfortable rooms that made our stay pleasant and restful. The service was consistently good, and the staff were helpful and accommodating whenever we needed assistance. It was also very easy to get a taxi from the hotel, which made getting around stress-free. The location is convenient—just a short drive from the entrance to the forest park, which was perfect for our visit. There are also plenty of shops, local eateries, and convenience stores nearby, so we had no trouble finding food, snacks, or anything else we needed during our stay. Overall, it was a great base for exploring the area, and we appreciated the comfort and support the hotel provided throughout our trip.

Stayed in April 2025

Breakfast area is too crowded. Food selection and quality is below average.

Room is nice and quiet. Staff were friendly and helpful.

Stayed in September 2024

Breakfast: a huge room with a lot of food (mainly Asian). Quality of food (both asian and western) was below average. Breakfast room is huge and food is scattered along several locations, please ensure you look around! Cleanliness is below average. Aircon is almost turned off during the day. They turn it on at night. Mainly tourist hotel, so sometime the lobby and breakfast room is very crowded (mainly senior Korean guest: they like ZhangJaJie very much!) Wifi did not work in hotel lobby. It was working in the room (you still have to use VPN to reach most western websites) but the speed in the evening is very slow.

Nice location near to ZhangJiaJie attractions. Very good local food restaurant near to the hotel Large room. Good travel agent inside hotel: I was satisfied by their services, please consider it for a pleasant sightseeing

Stayed in June 2024

They have inconvenient policy which they switch the AC every day from morning until evening. During this time it’s really hot inside the room. The internet connection was so bad and slow.

Bed was comfortable

Stayed in May 2024

Firstly, the front desk customer service is not great while the parking staff members went above and beyond. The front desk declined me checking in with a Chinese passport despite I had no problems checking in with my passport for the past one month in China and buying tickets with it. Front desk staff members do not seem to be well trained for the system as well as customer service. Secondly, the price on booking is vastly different than that of the Chinese website. I had to pay taxes on top of the more pricy room rate for the same room than booking the room through the Chinese website. More tranings on regulations, communication and better customer service will be great for this hotel.

The property itself is clean and well-maintenced. It is clean, spacious with great atmosphere.

Stayed in September 2023

Poor choice of food. If you are a fan of Chinese cuisine, you’re good. We wanted something different, so that wasn’t quite enough for us besides, I’m vegetarian and most of the food was either containing meat or deep fried

Great location, 10 minutes drive to the National park. All clean and comfortable, the staff speaks English

Stayed in July 2022

True Chinese 5 star! breakfast was horrible and crazy one! People like a true Spartan! have fighting for food, cheers and “place under the sun”🙈 i arrived to breakfast at 9:00 and restaurant hadn’t food already! i took so many pictures! Big shame for true Crown Plaza!

nice room, good location!

Stayed in July 2022

I paid for an executive club room, however, when trying to find the club the first night, I discovered that it no longer existed. Why therefore was I charged for something which I did not receive? Benita, the manager to whom I spoke, tried to rectify the situation by proving me with complementary wine but this hardly an executive club makes. Even at check in I was told the hours of the executive club, despite the fact that it had been closed for a long time. Extremely disappointed and frustrated.

The room was very comfortable, generously proportioned. Some staff were very helpful and welcoming.

Stayed in July 2022