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Reviews of Four Points by Sheraton Urumqi

4000 Huizhan Avenue, Midong District, 831400 Ürümqi, China

#2 of 13 hotels in Ürümqi

Guests' Choice

Review Score

Based on 34 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.1

  • Location

    8.1

  • Facilities

    9.1

  • Staff

    9.0

  • Value for money

    8.9

  • Free Wifi

    9.2

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Showing 1 - 25

  • Reviewed: December 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Double Room with Two Double Beds and City View
    • Stayed 1 night

    Good

    Stayed in November 2024

  • Reviewed: November 5, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was not that good. It was almost Chinese options.

    It was clean and cosy

    Stayed in November 2024

  • Reviewed: November 1, 2024

    8.0
    Property Lives upto its expectation.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    Breakfast was well laid out and adequate variety. The property campus is huge and is great .

    Stayed in October 2024

  • Reviewed: October 28, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Double Room with Two Double Beds and City View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Super ! but only one problem, the staff dont speaks english. it was big problem. no one dont knows english.

    Stayed in October 2024

  • Reviewed: October 25, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe King Room with City View - High Floor
    • Stayed 5 nights
    • Submitted from a mobile device

    it was good everything. only one thing is very very bad : nobody knows english. and when you talk they smile. its not a good.

    Stayed in October 2024

  • Reviewed: October 19, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was not a BATHTUB in a bathroom.

    Breakfast was so good.

    Stayed in October 2024

  • Reviewed: October 11, 2024

    10
    Happy to come back to this hotel again :)
    • Leisure trip
    • Family with young children
    • Deluxe King Room with City View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Great choice for those who travel by car - no need to stay in a busy city center. From this location it’s easier to drive to all destinations, like mountains and valleys. Comfortable clean rooms, great room service.

    Stayed in October 2024

  • Reviewed: September 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Studio with Two Double Beds and City View
    • Stayed 1 night

    location is away from the business center

    Stayed in August 2024

  • Reviewed: September 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds and City View - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Not convenient for shopping and dining.

    It’s a little far from business center. Not convenient for. Shopping and dining.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite

    Stayed in August 2024

  • Reviewed: September 3, 2024

    9.0
    Pleasant stay
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    Location inconvenient

    Clean and modern

    Stayed in September 2024

  • Reviewed: August 3, 2024

    10
    Recommendations for this hotel - staff were friendly.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing it was all good

    All of it was a lovely hotel

    Stayed in July 2024

  • Reviewed: March 2, 2024

    10
    It was miracle trip to Urumqi thanks to RYLA - a miracle girl from reception desk
    • Leisure trip
    • Family with young children
    • Superior King Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel is at the periphery of city, but it was our preference since we wanted to avoid crowded streets and spaces

    We enjoyed newly built hotel, especially a gorgeous interior design of room at a very reasonable price. It should be mentioned that hotel personnel made our stay exceptional and unforgettable. We are very thankful to RYLA for turning our trip into a miracle, nobody would believe that she provided not only helped with translation from chinese but also physically accompanied us to city trips spending hours and hours of her personal time

    Stayed in February 2024

  • Reviewed: October 27, 2023

    10
    Very good hotel in the middle of nowhere! Urumqi 1st tour
    • Leisure trip
    • Solo traveler
    • Superior Double Room with Two Double Beds and City View
    • Stayed 2 nights

    Room was overheated. Too hot & can't be turned down...you can only open your windows to cool down. That wasn't very comfortable to stay in.

    Very good hotel in the middle of nowhere! Breakfast isn't included but you can pay an additional fee for that. From 7:00--10:30 that's the breakfast time. Notice that in Urumqi, the time is technically 2 hours behind Beijing Time because it's still dark until around 8:20AM. And the regime of working hours is 10:00 instead of 9:30am then it ends at 18:00 instead of 17:30. The hotel also has a gym on the 3rd floor; you can definitely workout during your feel time. Free water is provided everyday while staying there. Mostly importantly, check in wasn't difficult during midnight for me. Room was very clean & love the shower head too; looks beautiful!

    Stayed in October 2023

  • Reviewed: September 19, 2023

    8.0
    Pretty good, but the bathroom odour is odd for a brand new hotel
    • Business trip
    • Solo traveler
    • Studio with Two Double Beds and City View
    • Stayed 2 nights

    Unfortunately the bathroom was smelly. Early cheeck-in was not poissible either so we had to wait 5 hours.

    Overall comfortable and busy hotel in the northern Urumqi outskirts. Nice breakfast buffet and evening dinner. Staff were generally attentive. All good apart from a smelly bathroom.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Superior King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Love it

    Stayed in September 2023

  • Reviewed: June 19, 2024

    7.0
    Overpriced for a Four Points, LOUSY FOOD CHOICES
    • Business trip
    • Couple
    • Superior King Room with City View
    • Stayed 1 night

    Dining establishments were sub-par. Firstly, the beer bistro on the ground floor was closed. Instead, there was a 3rd-party barbeque establishment outdoors, which was full of mosquitoes and other insects. Second, the Chinese restaurant did not have many dishes which were on the menu - we tried to order 3 dishes, and all 3 dishes were not available ("ingredients out of season", which was not plausible, since the menu was on a tablet - they could have easily updated the menu). We left and went to a nearby mall for dinner.

    Stayed in June 2024

  • Reviewed: November 19, 2023

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    👎🏻👎🏻👎🏻Contact eme asap! I’m very disappointed that they took an additional 1500 yuan as a deposit, and most importantly, without warning! We were shocked, we thought that we had mistakenly booked an expensive room. It’s good that the taxi driver helped us figure it out and explained to us what they didn’t do at the reception! We were assured that the money would be returned in 3 days, but a week has passed and they still have not returned it. Now I read a review from a guest named Maxim, even after a month he did not get his money back. They don’t respond to emails, so how can we get our money back now? Today we are going to Urumqi again, and we may have to call the police for investigations. It took 5 seconds to withdraw money from my card, but why is it so difficult and time consuming to return it?👎🏻👎🏻👎🏻

    👎🏻👎🏻👎🏻 Contact eme asap! I’m very disappointed that they took an additional 1500 yuan as a deposit, and most importantly, without warning! We were shocked, we thought that we had mistakenly booked an expensive room. It’s good that the taxi driver helped us figure it out and explained to us what they didn’t do at the reception! We were assured that the money would be returned in 3 days, but a week has passed and they still have not returned it. Now I read a review from a guest named Maxim, even after a month he did not get his money back. They don’t respond to emails, so how can we get our money back now? Today we are going to Urumqi again, and we may have to call the police for investigations. It took 5 seconds to withdraw money from my card, but why is it so difficult and time consuming to return it?👎🏻👎🏻👎🏻

    Stayed in November 2023

  • Reviewed: January 19, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Superior King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: November 13, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Superior King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: November 6, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: October 31, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: October 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Two Double Beds and City View - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: October 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with City View - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

Showing 1 - 25

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