Cozy place, with two king size bed, a small kitchen but no cups/plates or utensils. The beds are a bit hard but comfy. A kettle, microwave, manual washing machine/no dryer and fridge is available. Lots of food stalls nearby, West Lake and large shopping malls within 15minutes walk. There's a night market nightly right in front of the hotel and halal food options nearby too. The reception can arrange for private car tours and lots of taxis outside too.

Stayed in April 2025

The room did not have heater, we feel cool at night.

The location is very convenience, many restaurants around, however there is no big hypermarket, the convenience store downstair selling things very expensive. The metro station is located 800 meters away, no friendly to disabilities.

Stayed in April 2025

Controlled curtains sometimes works or unhooks. Automated toilet bowl but no switch.

Very spacious comfortabe room with a good view. There is a washing machine and a drying rack in my room so it makes managing my laundry better. Good location, near food street.

Stayed in December 2024

The apartment fittings were outdated. And I wasn’t aware of renovation was taking place when we were there.

Went to the reception and collect the room, very straightforward.

Stayed in November 2024

Slow respond whn message them via booking.com

The room is spacious n clean. The front desk personal is very helpful. They even provide a washing machine in the room for us.

Stayed in December 2024

First Time in my Holiday Travel History: Oh my god, there was this major renovation going on for one of the floors/levels in the apartment building and nobody notified us! (Monday till Friday) There was loud drilling and hacking from 8am till 5.30pm. Didn't need to set the alarm clock. I couldn't even watch TV (had to switch on the volume to very loud.) It was Horrendous and luckily we spent most of our time outdoors! It was a relief the renovation didn't carry on into the weekends. I was on the verge of booking another hotel and shifting. I was abit pissed and felt scammed nobody informed us. (Was pondering why was the stay so cheap compared to the rest of the apartments in the same areas.) - So that explains.

Location was good and nearby to touristy locations and shopping. Many amenities (food, convenience stores) nearby. Very convenient. Value for money compared to the other hotels in the same area. There is also a daily night market just downstairs, depending on the weather (rain is a no no for them.) Tip for first timers there: (Better have a map as it was a bit confusing for first time visitors) - You better know mandarin too and WeChat downloaded into your mobile phone (for daily housekeeping notification to the front desk)

Stayed in November 2024

The room was a bit small for our family, all of us bumped to the edge of the bed. The bed was also too firm. The shower was tight. All along the hallway stinks because of the cigarette smoke.

Strategies location, clean, near night market, near to bus or MRT station, complete amenities and got washing machine in the bathroom.

Stayed in November 2024

Nil

Accessible to foods even after midnight. MRT Station & Westlake not too far away.

Stayed in October 2024

Nothing.

The ease with checking in and checking out; the availability of washing machine was a huge plus; good room size and overall cleanliness.

Stayed in November 2024

Bath shower room leaks water to the outer floor

Got washing machine

Stayed in September 2024

When we arrived, one of the rooms we booked turned out to be a children’s room, which we were not aware of. This room was also not entirely clean, but after asking, someone came to clean it immediately.

The location of the hotel was amazing! The rooms were quite spacious and the beds were comfortable. The bathroom also had everything we needed. Staff was helpful and nice.

Stayed in August 2024

No dryer.

Room is very spacious with washer in the room

Stayed in June 2024

The room is old and like a dorm. The bed very old and not so steady, if my husband moved, I will just wake up from midnight. The AC blow straight to the head all the night and can’t turn it smaller.

The location is very good.

Stayed in July 2024

The kitchen had no tools at all. No pans, pots and cutlery etc.

Good location and very comfortable bed and bathroom

Stayed in June 2024

The reception desk is on the 7th floor, which was a little bit confusing at first.

I have no complaints. I was very satisfied.

Stayed in June 2024

Ok

Ok

Stayed in June 2024

The furnitures inside are old, and lots of dust hiding inside /in between furniture, cabinet, side of ground dirty with dust.

Location is great, near to eating shops, near to night market, 600m away to a shopping centre and MRT station.

Stayed in May 2024

Location was great.

Stayed in April 2024

Blanket is too rigid. There aren't pots, bowls, chopsticks and spoons in the apartment's kitchenette.

The location is great.

Stayed in March 2024

Location is good

Stayed in March 2024

The male reception staff was helpful during my check-in at midnight but not the female lady when I requested help to call a taxi to pickup my family to the Hangzhou East railway station for the upcoming morning check out as I can't use my phone number for the local taxi service.

Values for money and great location to the west lake and subway.

Stayed in March 2024

Room size, smart tv with VIP access

Stayed in February 2024

The room is in bad condition and not easy to get the key. The bathroom is small and water heater is not automatically. We need to use it as soon as possible otherwise you will need to bath with cold water or you need to wait for the temperature up then continue again. The washing machine is so dirty.

The room is cheap. But cheap thing is not good

Stayed in March 2025

The toilet bowl was stuck easily, receptionist couldn't find my continuous bookings

Location

Stayed in December 2024