All staffs were very friendly and helped with our queries

Stayed in March 2025

The hotel was super stylish and beautiful. The Entrance, tea area and room were beautifully decorated, and breakfasts were also presented as a piece of art

Stayed in March 2025

The TV in our room didn't work. The hotel staff fixed it but failed again the following day.

The 24-hr free brewed coffee and biscuits at the lobby was a nice treat. Room is clean and the cleaning staff is very attentive to our requests. Breakfast is excellent, good spread and yummy too. Located near an mrt station is a big plus even though we "didi" most of the time.

Stayed in March 2025

Very good breakfast. and excellent afternoon tea brake

Stayed in March 2025

room, breakfast and cleanliness

Stayed in February 2025

I think the hotel rooms are in need of renovation. The price and comfort level does not match. Breakfast was basic with very limited choice. If you select this hotel you pay for location, unique style and unique experience. Also because of its location car can not reach the hotel directly.

The hotel has unique design and atmosphere, which definetely earns top marks. Personnel was superb. We appreciate tea service with lots of fruits and snacks. It is located 1 step away from a long pedestrian street with lots of cafes and shops. Location is right in the center with easy walk to key attractions.

Stayed in February 2025

The only thing I disliked was cold breakfast. The buffet is on plates without cover, so all the dishes easily get cold. At the time of our stay there was minus temperature outside, so inside the buffet area was very cold (knowing there is no heating in China) and food was stone cold.

This hotel fully met my expectations. We appreciated that personnel at reception could speak English and were most helpful and wellcoming. The room was spacious and comfortable, cleaning was done daily. Metro is 5 min on foot, nearby you can find some cafes and small restaurants. Also location is not noisy, I had very good sleep.

Stayed in February 2025

Bathrooms and closet require more lighting. The thermostat did not work and the room was too hot.

Modern and stylish. Free coffee/tea with food in the afternoon. Amenities such as face masks and antiseptic wipes. Friendly and helpful staff.

Stayed in December 2024

The wooden bed frame cause injury to both my kid and me.

Professional staff , clean environment, kid playground

Stayed in December 2024

Abit dark. Could do with more lighting in the room and bathroom.

Very friendly and helpful staff.

Stayed in December 2024

no door/curtain between bathroom and bed area, a bit not comfortable for adult when using the bathroom as we stayed with kids

Friendly staff, nice breakfast, clean room

Stayed in December 2024

Location is not very convenient, in terms of accessing to nearby shops at nights.

Very nice staff and good lobby design, where it is surrounded by books and free coffee.

Stayed in December 2024

The air conditioning was not cool enough for a traveller from Australia. I had to have my window open most of the time to try and get the room cool enough to sleep in.

The hotel was really nice. Rooms were spacious and we had free use of the minibar which was nice. Location isn't the best as it's a bit far away from the sights and places you'd want to go but that also meant it was quiet.

Stayed in November 2024

Slightly further away from attractions. Need to take taxi everywhere. But not too far. Lighting in room is a bit too dim and cannot be adjusted. Unable to look for things or read well.

Very helpful and friendly staff. Breakfast was delicious with lots of vegetarian options. Overall ambience is very nice. Free self service laundry. Free afternoon tea. Automated curtains. Nespresso machine in rooms.

Stayed in November 2024

Room facing the road are noisy

The location is surprisingly convenient especially if you prefer to visit xixi wetlands and tianmuli, away from the crowds of Westlake. Staff were great, breakfast simple but tasty

Stayed in December 2024

One could see through the tinted glass wall to the toilet. It would be better to install a curtain or blinds.

Stayed in November 2024

Unfortunately hotel wifi need to use Chinese domestic handphone number to receive OTP and is restricted to 2-3 devices. They offered us alternative log in to a separate wifi with password but the speed is very low as we were told the wifi station is only at the 1st floor. I hope they could offer better wifi access to foreigners who does not have Chinese mobile phone numbers

Room is nice and clean. Breakfast is super and offers variety of healthy choices Staffs are very keen to help and friendly There is also a self laundry washing and dryer machine with free laundry detergents. Iron facilities are also available Great free afternoon tea and snacks in a very cosy rest areas with plenty of interesting books and sofa seats. The executive lounge is a huge place for friends gathering Also offer assistance to do online order and delivery via MeiTuan. There are number of good restaurants nearby like Jiang Nan Yi, Tian Lun Li, Taiwan Xiao chi and we are spoiled with so many varieties with 50 meters.

Stayed in November 2024

Excellent experience Highly recommend hotel

Stayed in October 2024

N/a

Professionalism of staff, Hotel manager lucy was exceptionally polite. Cleanliness of hotel was 5star* Breakfast was really good I highly recommend this hotel. I stayed here for 6 nights 🌙 Location is ideal.

Stayed in October 2024

nothing

Everything

Stayed in October 2024

Not as central as a lot of other hotels, but it is totally worth it for the peace and quiet, the exceptional service from ALL the staff, the spacious and comfortable (and beautifully designed) rooms, and the price. I highly, highly recommend it. Tip: the nearest metro station is Gudang Xincun (Yellow Line 3) exit D which is really quite near (less than 5 minutes).

Stayed in October 2024

None

Peaceful

Stayed in October 2024

Could do with a few hooks in the bathroom for towels and clothes.

Staff were all very friendly, accommodation was nice, self laundry service was convenient, beds were comfy, bathtub was amazing, mini bar was free. 5mins walk to metro. Beautiful street.

Stayed in September 2024

Single-use plastic bottles offered. No water dispenser available for refills.

The breakfast was probably the best I’ve had at any hotel in China. Reception staff were wonderful.

Stayed in September 2024