There’s smoking smell on non smoking floor

The pool is nice, breakfast was great

Stayed in March 2025

Very busy

Location, property facilities and staff quality

Stayed in February 2025

Executive lounge

Location and ambiance

Stayed in November 2024

Great location

Stayed in November 2024

There is a wide range of room styles. Some of the old rooms would welcome a renovation.

The service is outstanding. The staff goes above and beyond to make your stay memorable. Special thanks to Ms Yuki Wu, who accommodated our family request and went beyond our expectations. We will definitely come back.

Stayed in October 2024

Bad smell in bathroom in the morning

Staff service is good

Stayed in September 2024

The bar/lounge at the lobby closes too early in the night.

I'd stayed at the hotel before. Returning to it was a conscious decision, as I'd been very satisfied. The swimming pool is excellent; so are the rooms (especially the bathroom/toilet areas). TV channels available. Concierge service very friendly and efficient.

Stayed in July 2024

Food options a bit expensive (although young kids do eat free at the breakfast and dinner buffet) and ordering food in the restaurant and room service took quite a long time to come (1hr). Kids playroom expensive and the kids restaurant was "fully booked" when we tried to eat there. Was a holiday weekend so it was busy and breakfast had a queue if you didn't get in early. Some other guests smoke in rooms.

Nice big hotel with good facilities and helpful staff. Breakfast was great. Lots of options and good quality with make your own fruit juice station, Nespresso coffee station, many types of food. Swimming pool was also fantastic with a small beach area, kids slides, huge pool with a pirate ship! It has a good gym. Rooms have a balcony, but some with little view, so if you want a decent view request it. 2 minutes walk from the subway station.

Stayed in June 2024

The way security entered the room.

everything, room was superiod, staff super helpful

Stayed in June 2024

It was disappointing the quality of the food we experienced as well as they take a lot of time to prepare it in the pool bar.

Facilities for kids are fantastic. Room size and amenities very nice! Staff was friendly however their English is very poor.

Stayed in May 2024

Sorry it had taken me a month to write this review. I want to especially thank the manager at the executive lounge (Even Lin 林伊雯). She was so helpful throughout the stay and helped me to contact the Didi company to find my iPhone which I had left on the Didi on the way to the hotel. She also helped us with other things as well during the trip which made our stay very smooth. We booked the InterContinental Club Room so we had club lounge access on the 7th Floor. We got upgrade to an even better room with a view to the theme park next door. The staff at the hotel are very professional. The hotel is very well ran with a family focus. We loved the pool /beach / water park in the middle of the hotel. There are elevators connecting the guests from the room floor straight to the pool area. The breakfast was amazing by the way. Lots of options of western and Chinese food. There is a underground train station a few steps in front of the hotel entrance. So it is well connected. We really enjoyed our vacation and thank you once again Club Intercontinental Manager (Even Lin 林伊雯).

Stayed in April 2024

during breakfast time it was very busy, i think the space and number of staff is not enough to accommodate so many guests for the guests. for the juice bar, had to wait for over 30 mins for the fresh juice. i stayed for 4 nights and there was one day we needed to move to another restaurant with less variety of food for our breakfast.

the cleaning staff was very detailed. she knew our needs and would do her best to accommodate our needs. overall i think all the staff there are very helpful and supportive to be there for you. we will come back and stay again.

Stayed in April 2024

Smoke from another room

Room and bathroom size are big.

Stayed in March 2024

Service excellent

Stayed in December 2023

Nothing to mention.

I always stay in this hotel during business trips to Shenzhen. This time was as perfect as usual. The room was clean and cousy, the breakfast was superb. The sand beach and water in the pool were very much relaxing. Special mention and thanks to the Club Manager Even Lin for taking care for reservation and checking out. She was also very helpfull in all other small tips.

Stayed in June 2023

all was amazing ….

Stayed in April 2023

nothing everything was amazing

The pool was amazing. We were upgraded so I did manage to get an amazing room After 8 days in China I was a bit over the food but the breakfast made up for all the other days,

Stayed in April 2023

I wanted to upgrade to half board, but I was told it was not possible. This added about 30% onto the cost of the trip, as the cost of meals were very expensive considering they were all buffet. This was a 5 star treat for our child's birthday, but the additional costs really took the fun out of it for us

The room was nice

Stayed in November 2024

The view of room is blocked by trees. Also felt disturbed by the KTV nearby even with the windows closed. Fortunately the loud singing finally stopped at around 9-ish pm. The TV is a bit far from the bed and there are not many choices of TV programs or films for non-locals. The bed is too soft, and high for elderly.

Room is very large and spacious with a nice hot tub. The hotel is next to Exit C of metro station, with a large outdoor swimming pool and beach. Great variety of choices for breakfast buffet, especially coffee, Chinese tea, and fruit juices.

Stayed in August 2023

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Stayed in December 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024