The only thing I NOT rating this hotel 10 is about the tour to Yulong Snow Moutain. Joyce helped me to book a tour with price is a bit high, it is ok. But I expected we had tour guide (can speak English), guide us during the time we discover Yulong Snow Mountain. But finally, the guy cannot speak English, left us at the ticket counter and did not give us the clear instruction for the tour. I was really not happy at all, and hope Joyce can review the tour for Foreigners like us.

Hotel location is great, very nice.

Stayed in June 2024

The space of the quite small

Environment is quite quiet, the staff very friendly

Stayed in June 2024

Nil of

Staff was very friendly. Value for money.

Stayed in June 2024

Some parts of the wall in the room have peeling paint, repair/repaint is needed

Location, cleanliness, excellent customer service, tasty breakfast, room amenities

Stayed in May 2024

The toilets (automatic) were nice but when flushing, clean water would spray out of the toilet. It was not a big deal since it’s clean water but it can be annoying for some people.

The inn is very well located in the old city of Libiang, The manager granted a warm welcome and gave us good tips for places to visit around Lijiang. The inn’s team is very thoughtful as well. The breakfast (free) is simple but tasteful. The design of the room is also nice.

Stayed in May 2024

The staff are excellent.

Stayed in April 2024

Room had a few flies in it. After feedbacking to the host, he told 欢欢 (I.e the manager) to help us deal with it. All he did was to find a bug spray and gave it to us. As we had stayed with them before going up to tiger leaping gorge, we had to emphasise to them that we needed a 6/7 seater car. We ended up arranging with a driver that the host had recommended. The driver in the end referred it back to the host who yet again arranged a small 4 seater for us to use. This led to the driver trying to squeeze the luggage into the trunk resulting in dents and scratches on our luggage. Also, one of us had to hug a luggage throughout the 40mins journey to the railway station (have attached photos for reference) Prior to the driver picking us up at the entrance of the old town, the guy 欢欢 again mentioned that he will arrange a trishaw to pick us up at a specified time. He assured us multiple times that he had arranged a trishaw for us. When it reached that time, both 欢欢 and the trishaw rider were not there. We tried messaging him to no response. When we informed the host, he was passed at 欢欢 but could not do anything. In the end, because we had waited for him, we decided to rush to the pick up point. Due to the delay, we had to rush in order to ensure we met the driver on time. Overall, it was a terrible experience. Even though the accommodations was not too bad (albeit a bit dirty - flies), the service itself especially with regard to the planning that the hotel can provide leaves much to be desired. They have repeatedly failed to deliver on things that have been agreed upon and have consistently forgot about our requirements. Even with the multiple reminders. While the accommodations itself was relatively pleasant to stay in, logistically, the manager (欢欢, Huan Huan）was not reliable and resulted in us facing multiple issues that could have been avoided.

2 dogs for people to interact with Breakfast was nice

Stayed in April 2024

The host arranged transport but didn't inform us that the transport was unable to fit our 4 luggage despite us informing them that we will require a 6/7 seater. He instead provided a 4 seater and the driver told us that the she was unable to obtain a 6/7 seater. We had to squeeze our luggage and the trunk of the car was left open while driving. When we arrived at the lodgings, we attempted to arrange a transport for the next morning to tiger leaping gorge. However, the guy/manager 欢欢 told us that we should just do it the next day as quote "tomorrow problem leave to tomorrow to settle" (he was busy drinking alcohol with other guests and seemed more interested in making merry than helping us) We had to insist on it before he helped us arrange something. As we were going to stay in tiger leaping gorge for 1 night and were supposed to come back and stay again with this lodging, we asked if we could leave our luggage with them. The manager said it was fine. The next morning when we left for the gorge, we couldn't find him to checkout. Instead we checked out with the cleaner and messaged him telling him that we left the luggage in the courtyard area. We didn't expect that he would just leave our luggage in the outdoors until we came back. Fortunately it didn't rain but it could have been worse. P.S Didn't know that they provided breakfast as part of their lodgings service. Only found out after we came back from tiger leaping gorge and stayed with them another night. Things to take note: - some of their rooms are in a different area, might be very different from the pictures that were shown on booking.com when during booking. - we managed to get the same room as the pictures on booking.com. But when we came back after going up the gorge, the room changed to a different area where the rooms were much older. - their modern room has totally transparent toilet and shower area.

The room we stayed in was quite modern. 2 dogs for guests to interact with.

Stayed in April 2024

Honestly everything was really good :)

Lovely friendly little guesthouse. Free tea and coffee at any time and oranges too :) The host was so helpful and friendly , free breakfast was really good too . The beds are really comfortable.

Stayed in April 2024

Breakfast served outdoor in the open courtyard, on one small table for all the guests. The ladies who took care of the breakfast made a miracle considering their small and challenging space to prepare the breakfast.

Clean, spacious, comfortable and newly renovated room.

Stayed in April 2024

None.

It is located right in the ancient city of Lijiang and I love staying at Xilu Xioaxie Inn. Our host Ms Cici is a most gracious host. She is very reliable and helpful in recommending sites to visit and helped us in connecting with our other home stay in Dali. Highly recommended!

Stayed in April 2024

The sink was stuck with water. We don’t recommend their EV motorbike partner as the motorbikes didn’t work properly.

Location was very good, also very clean. We had a problem while renting an EV motorbike and they were very supportive.

Stayed in April 2024

TV channels limited and TV is difficult to operate , Should have a guide in English . Bathroom and water basin water temperature difficult to adjust . !st 2 or 3 nights ... room allocated is smaller than the last night we stayed there ( shifted form smaller room to bigger room .

Location .

Stayed in March 2024

-We were brought to a different property without being told. It would be good if they informed before hand. -We booked a private tour for 6 with the hotel to snow mountain. It is considered overpriced for the service we received such as car no suspension, driver experienced but slightly reckless, driver was the tour guide but equivalent to no tour guide because of language barrier with the driver (driver is actually very nice and managed the while blue moon valley, lunch and snow mountain cable car ride well), QR tickets not shared in advance and driver was not IT savvy, we got stuck at the cable car entrance due to incorrect tickets and tried calling the hotel but no one picked up but luckily the cable car staff assisted us to enter. -Cleanliness can be improved. No floormat at the bathroom. We booked 3 rooms and different cleanliness among the rooms such as rubbish not cleared, towels not changed, toilet paper not topped up. -One room the hot water in bath was not consistent and another room no hot water at the basin. -One room the projector tv not working. -Staff has a tendency to overpromise but underdeliver.

-Free upgrade and spacious rooms compared to photos shown -Staff are helpful in the beginning -Good location and they help to transport our luggage via a trolley to the hotel -Breakfast was at the inn we booked and the uncle and aunt was very accommodating and keep topping up our tea and coffee -We have to catch an early train ride and hotel arranged trishaw service to pull our luggage to the main gate.

Stayed in March 2024

My original room on ground floor had boxes outside the window, Feels like a storage for recycled boxes. The next day we were given another room on the 2nd floor. Much better. At reception area just entering the main door, there were boxes of delivery not kept away and as much as I liked the dog, its bed was also there. Its unacceptable as it is the first impression. Also there was washing being hung in the courtyard, felt like student accommodations. The dining area had bags from staff and doubles as reception for guests. Inappropriate,

Big dog. Breakfast options a good variety. Staff and manager very helpful.

Stayed in January 2024

Have to walk some distance into the inn as it is in a no-car zone.

Very near to shops and activities.

Stayed in January 2024

The walls was a bit thin. Easily to hear noice from outside at night

The staff and hotel manager was very helpful and kind!

Stayed in January 2024

Only Chinese breakfast. Very messy courtyard/reception/breakfast room

Staff was helpful

Stayed in January 2024

Toilet can have better ventilation and room lighting to be brighter at night

Sincere service from the hosts , very helpful and took care of booking day trips for us

Stayed in October 2023

The inn maintains the traditional Lijiang country house with courtyard architecture. The staff are friendly and interesting people. It is managed by university students with cool and interesting hobbies, and together it creates a bohemian vibe that recreates the classic Lijiang experience.

Stayed in September 2023

None of the pictures you see on this website are taken from the place we actually stayed. The room and bathroom were small; there was no place for breakfast (that ended up being served outside and was very disappointing); the courtyard was very noisy. Given that there are so many nice places in the old town, next time I will stay somewhere where you pay for what you expect to get. Booking has contacted the property but they refuse to address the issue and explain why the pictures I took are of a different property than the one advertised here...

The only thing I can rate highly is the location of this guesthouse. All the rest was disappointing mostly because nothing matched the pictures on booking.com - the room and the place do not even remotely resemble the ones advertised on the website. Also, the breakfast was served outside in the cold, and once again forget about the tantalising images you see on this website! I have complained to booking.com but was told that it is the responsibility of the property to upload truthful pictures... I am left with no choice but to leave a negative review as this is false advertising.

Stayed in September 2023

The property is ideally located in the heart of the Old City. The staff comes to welcome you to the doors of the Old City to accompany you and start the visit of the Belle Lijiang. Spoken English and always ready to help if needed. It's not a simple hotel, it's a nice place to share the host family, with beautiful dogs, smiles and accompaniment. Do not hesitate to visit here if you go to Lijiang

Stayed in August 2023

Breakfast is late (8 or so...), so I paid for one but have never tasted it, actually

Very friendly owners, great location, quiet and comfortable room, solid internet. Nice place !

Stayed in April 2023

Warm and welcoming owner Cici and David. Puer Tea is always served with friendly conversation.

Stayed in June 2023

The staff were very nice and helpful!

Stayed in August 2022