Missing of coffee machine

Huge and clean room, great location near metro station

Stayed in March 2025

Noneevething

Very good

Stayed in January 2025

The coffee at breakfast is brutal. I often find this when I travel to China. Apart from that, the breakfast is good with a good selection of food. Also the pool was closed which is was a shame.

The rooms in this hotel are spectacular with amazing views over Shenzhen. Bed is very comfortable and great bathroom / shower. I paid around £70 GBP per night for my stay which is incredible value. Reception is on the 50th floor so the hotel has a very cool feeling as you arrive.

Stayed in October 2024

Great location

Stayed in December 2024

The access to the lobby

Very convenient location

Stayed in October 2024

at the end with breakfast and taxes it became too expensive

wonderful room and view good breakfast

Stayed in October 2024

Nothing

The location , swimming pool and gym

Stayed in September 2024

The windows are a bit dirty (from the outside). It somewhat reduces the impact of looking out from 5x floor.

Everything new and clean. Great location to get around Shenzhen. Efficient staff. Don't believe the myth about unfriendly staffs here. Whether they're proficient in English...I don't know though. Overall, I enjoyed my stay here very much and have no hesitation to recommend it to any traveler.

Stayed in September 2024

If you are foodie, other then three hotel restaurants and some fast food at the station. Not much choices around.

Hotel is modern and clean. Staffs is friendly and helpful. Lobby is locate at 46th floor and very nice view. After work have a drink at the lobby lounge is so relaxing. Rooms located at 47th and above with nice view. Comfy bed and pillow. Most important for me, Super convenient and is just less then 5 min walk to the Shenzhen North station.

Stayed in August 2024

It's a five star hotel and the staff was not able to speak english...

Stayed in August 2024

Lack of English speaking staff.

Good, silent and clean.

Stayed in July 2024

Can be better if the price is lower

Convenient location, clean and spacious room, comfy beds, free movies, friendly staff

Stayed in June 2024

Perfect location to station. Good value

Stayed in May 2024

The swimming pool was one of the reasons in booking this hotel so was very disappointing that I was then told it was closed - seasonal reasoning doesn't really make sense as it was 27c out!

Location is perfect as it's connected to Shenzhenbei station. Breakfast was very good - a lot of choice! The hotel itself feels luxurious and futuristic - with it's robot cleaners getting on the lift etc! The room was incredibly good and one you would be paying many times over in Europe.

Stayed in April 2024

Breakfast is so so. Hv to find table ourselves and the dishes was not collected after other customers finished

The room is clean and the bed is comfy.

Stayed in April 2024

Nothing

Excellent location signposted directly from Shenzhen railway station. Room/suite was enormous, luxurious and super comfortable.

Stayed in March 2024

Staff English need to be evaluated

I stay here all my visits. Perfect location for business travellers in SZ and China since just next to SHENZHEN NORTH RAILWAY STATION.

Stayed in January 2024

Smell of smoke in non smoking rooms. I think its in a polluted part of China

Big and clean rooms, best hotel gym.

Stayed in January 2024

It looked and felt clean. We liked the room all the way until I stepped into the shower area to find a toothbrush and package left by the previous occupant... Location wise it should be a good one for business, but less convenient for leisure travellers as it's slightly far off from tourist attractions.

We've got upgraded to the Deluxe Suite which includes a bedroom and a living room. It is very spacious and nicely furnished. The view is also nice. The bathtub has an amazing view. The bed and the overall stay was comfortable.

Stayed in January 2024

Nothing

The location served us very well. The staff were courteous and helpful especially those at breakfast. They were alert and meticulous. When the sun rays began to come in, the staff would immediately lower the blinds to a level shielding us from the sun without blocking the view.The breakfast was superb too. I used the gym and it served my purpose.

Stayed in December 2023

Nothing

Excellent location. New facilities. Bed and pillows are comfy. Will come back if go to Shenzhen.

Stayed in December 2023

Nothing except often seeing guests wearing hotel sleepers into the dining room

Great facilities, friendly staffs at each venue, good buffet breakfast, very convenient for tube and trains

Stayed in December 2023

Very good location- clean & modern rooms. Very happy stay.

Stayed in December 2023

almost all stuff do not speak English, there is one exception conciege who do anyway prefectly. stuff generally very helpful and friendly, but if they even don't know what means "green tea"makes whole experience worse.

clean, comfortable and great location and view. I will come back here for sure and strongly recommend this hotel. very close to Shenzhen north railway station

Stayed in October 2023