In staff , no body have information about swimming pool and spa

Staff

Stayed in June 2023

it was so dirty, there was some food on carpet in the first room we checked in, I requested to change another one, it was sun flower seed shells on carpet in second one, and third one was same, it seems like they don't vacuum carpet at all. And, remember the hotel pays for taxi, but staff will tell you to pay them money!

Stayed in September 2022

It stated all day dining in which it wasn’t only breakfast nothing around unless you get a taxi into the centre which is 40 minutes away. Can be difficult communicating with some staff as they don’t speak English. The shuttle buses don’t run often and finish very early so if you miss it you end up paying alot in a taxi.

Close to airport and offers a free shuttle bus. Comfy bed

Stayed in November 2024

The staff was not cooperative at the time of breakfast. Behaviour was very bad.

Stayed in July 2024

break fast not so good

Stayed in July 2024

The air conditioning was not working well. It was too hot in my room most of the time. Being a diabetic, I needed to have my travel packs frozen. This was the first hotel to not have a freezer. Problem was solved, but I should not have been put out by the staff for needing something as a basic as freezing a gel pack so it can go through airport security with my insulin.

I liked that it was close to the airport. I also liked the free shuttle to Disneyland.

Stayed in June 2024

I booked this hotel on booking.com with a prepaid booking on arrival at Shanghai Airport because they had free shuttle service. So immediately after booking I called them because it was a last minute booking and needed shuttle, only to be told that shuttle service stopped at 8:00 p.m. And it as it was 8:03 p.m. I was out of luck. (Shuttle runs every 90m) So I had to take a taxi and on arrival at the hotel was greeted with quite horrendous checkin queues. I was able to join where I was 9th in line. Once I was finally checked in which included me paying a deposit of CNY400 because they hadn't received payment from booking.com. I was assured this could be refunded the following day once it confirmed payment. This hotel is extremely large and room 58070 is surprisingly on the 8th floor and the lifts are a very long walk away from the actual reception area. So up to the 8th floor where I discovered that the room is also a very long walk away from the lift. Estimate 10 minutes approximately from reception to room under normal circumstances and longer when you are tired and pulling a very heavy bag behind you. The room looked really nice and comfortable and very spacious. Unfortunately the AC was set to 28° and could not be lowered so I had to call reception and ask for someone to be sent up to the room. Reception kept insisting that there was no one in the room 58070 so I said send the person to check. The maintenance guy eventually arrived and was able to reduce the temperature he said to 18, unfortunately this did not stick hand in the morning the temperature felt considerably higher again than 18. The actual AC control unit never varied from 28C. The hotel is very isolated and far away from other service, apart from 2 sister hotels. I did not see a single shop or restaurant the entire journey between hotel and airport, At checkout it took 24 minutes for them to refnd my deposit - they wanted to do it later, but I refused, as they had no other guests

The room looked really nice and comfortable and very spacious

Stayed in June 2024

Great services and spacious room. Provide shuttle bus to the airport. Great hotel to stay for the flight transition

Stayed in June 2024

Ac was not working

Stayed in May 2024

Very good, the staff is so nice

Stayed in April 2024

Everything was fine and nice.

Stayed in August 2023

Not that clean

Convenient and affordable

Stayed in August 2023

this is a hotel entirely designed for a domestic Chinese audience and the reception staff do not speak English. we spent a long time on translation apps and it was all very difficult . the primus hotel nearby has a good restaurant and pool and it’s part of the same group. I think this may be better for international tourists.

it’s not too far from the airport. if you speak Chinese, and can communicate with the reception, the rooms are quite good, no problems.

Stayed in July 2023

Everything!! First off this was listed as a four star hotel and it barely a three star. We talked with the hotel next door (owned by the same company) and was told it’s a three star. We ended up switching our hotel to the Primus hotel which is a five star hotel in the same compound. We booked The Q-box because of the shuttle to Disney and airport. First off the Disney Shuttle only has 7 drop off times in the morning and one coming back in the evenings. So if you want to go in the afternoon or evening you’re out of luck. If you want to come back early you can’t. The hallway were really dirty with many dark spots everywhere in all the hallways wall marked up and dented. The room we had was large but, very dirty with marked walls. Also they don’t have a pool and need to pay $20 per person per day to use the pool in the Primus hotel . This is the hotel we moved to after telling staff we weren’t happy. Don’t book the Q-Box go with the Primus Hotel in the same complex.

We didn’t like this hotel. First off this was listed as a four star hotel and it barely a three star hotel. We moved our room to another hotel next door for extra money.

Stayed in June 2023

The aircon temperature was a bit hot.

This has the most amenities I have seen for a hotel. They've got great options for families like rock climbing, go kart,.... I even got a tour from their great staff!! Location is a bit far from the metro though, overall it was a great stay indeed.

Stayed in June 2023

Excellent service, big rooms

Stayed in June 2023

Never felt like a foreighner at Q box in Shanghai. Staff tried their best to communicate with me in English. The cleanliness was so superb. They called me a cab driver who i ended up feeling so safe and warm in his hands for the 3 day stay.

Stayed in May 2023

All staff did not understand english and no vegetable food choice was available. Even in breakfast, there was no vegetable breakfast.

property was clean

Stayed in May 2023

Loved the Space and hotel room ..very convenient to the Airport..amazing views and very peaceful location

Stayed in July 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in July 2024