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Reviews of New Knight Royal Hotel Airport and International Resort

No.2751, ChuanLiu Highway, Airport Town, Pudong New District, Pudong, 200120 Shanghai, China

#379 of 410 hotels in Shanghai

Guests' Choice

Review Score

Based on 164 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.0

  • Facilities

    6.8

  • Staff

    7.4

  • Value for money

    7.4

  • Free Wifi

    6.4

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Showing 1 - 25

  • Reviewed: April 1, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    good staff

    Stayed in March 2025

  • Reviewed: March 17, 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    The property only lets you reserve the airport shuttle through a phone call after landing. That does not work so very well if you do not have a Chinese sim, so we had to use a taxi. Other than that there was a heavy smell of smoking, and people were smoking in all the public areas of the hotel (reception, halls, elevators, restaurant). The shuttle back to the airport was basically just a local bus stopping by at the hotel.

    Large room (though dated), nice breakfast and conveniently close to the airport. Kind staff. Definitely lacks some maintenance but still acceptable value for money.

    Stayed in March 2025

  • Reviewed: March 5, 2025

    8.0
    The hotel has brilliant name, but very old with small damages.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    Facility not working well in the bathroom, almost not usable. Difficult to adjust water temperature. The water tap has very small flow rate.

    Difficult to find shuttle bus. Used taxi instead. Shuttle bus could not open luggage compartment. Carried all luggage inside the bus. Difficult and heavy.

    Stayed in March 2025

  • Reviewed: March 3, 2025

    8.0
    Very Good
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    they could improve their English

    the lady from the evening desk service helped us with a taxi to the airport, for which we are very grateful + Hudge bed + nearby airport!!

    Stayed in February 2025

  • Reviewed: February 28, 2025

    6.0
    Perfect for an overnight stay before flying from PVG
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    The rooms are very dated and fittings are tired. Not filthy but the cleaning could definitely be better.

    I stayed overnight prior to a flight from PVG. The check-in was quick and easy with helpful staff. A shuttle bus is offered and times were shown to me, however i preferred to take a DiDi at a time that suited me (only about £5 GBP) The room was comfortable and had a couple of complimentary bottles of water. Nothing fancy and a reasonable price.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    6.0
    Room was good but would not stay again
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Too many people smoking in doors including staff. Even in areas where there were no smoking signs.

    Room was nice and location was great

    Stayed in February 2025

  • Reviewed: December 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    cigarette smoke could still be smelled in the room

    Stayed in November 2024

  • Reviewed: November 18, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    So poor Internet, that is not possible to be used. The personell don't know English and the communication is difficult. The locatin of the hotel is not precise and is hard to be found. Not so clean.

    Fair price. Quiet place. Big rooms. Big and comfortable beds.

    Stayed in November 2024

  • Reviewed: August 28, 2024

    8.0
    It was comfortable, and staff were helpful,.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing bad to say. We had a nice time.

    We were happy with the location. It was not too crowded like some cities. I also liked the farming surrounding the area.

    Stayed in July 2024

  • Reviewed: August 28, 2024

    7.0
    Comfortable and clean rooms
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite hotel

    Clean room and quiet area

    Stayed in June 2024

  • Reviewed: August 12, 2024

    7.0
    You need to take a cab (around 40-50CNY) to the nearest train station. The staff was friendly and you can ask questions
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The smell of cigarette in the room although our room is a non-smoking room supposedly Sheets weren’t changed even tho we booked 4 nights. (New sheets only upon arrival)

    Staff was accommodating and friendly. Free pick-up from the airport

    Stayed in August 2024

  • Reviewed: August 4, 2024

    8.0
    Good value stop over in Shanghai. Consider a taxi if you want to get there quickly.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We waited a long time for the shuttle bus. The bus is quite disorganised with not much place to put luggage (on seats).

    Comfortable room. Staff friendly, next to a small shop for basic needs. Breakfast filling with enough choice.

    Stayed in July 2024

  • Reviewed: July 30, 2024

    6.0
    place to sleep
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It smells like cigarettes

    Hotel ok, breakfast chinese style, it is not 4 stars or even 3, but for the price to stay between flights good.

    Stayed in July 2024

  • Reviewed: July 15, 2024

    6.0
    Decent
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    Smoke smell in the room. Cleaning only done when asked.

    Friendly staff

    Stayed in July 2024

  • Reviewed: July 11, 2024

    8.0
    Overall very cousy place to stay if you are looking a place to relax.
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Little bit away from restaurants and take away.

    Very welcoming and supportive staff.

    Stayed in July 2024

  • Reviewed: June 22, 2024

    8.0
    Very Good
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good and confy place

    Stayed in June 2024

  • Reviewed: June 18, 2024

    8.0
    I slept well, but no more things I could do
    • Business trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is very poor, no any facilities or attractions places, shopping around the place Nearest restaurant is 2 km far

    The room is very big and almost clean, the location is close to Airport. They have free shuttle bus to Airport

    Stayed in June 2024

  • Reviewed: May 29, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to order the food

    One night good one we don’t listen the sound of plane

    Stayed in May 2024

  • Reviewed: March 19, 2024

    8.0
    Good but they only speak Chinese.
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel need people who speak more languages, it's a hotel in the airport and the staff member only speak Chinese. The bus in the airport was late.

    My dad mentioned the room was big and was very clean. Luckily, The staff member booked my dad bus transfer to the airport for next day and keep communicating with me by booking website to ensure I knew my dad was with them.

    Stayed in March 2024

  • Reviewed: February 28, 2024

    5.0
    It was hard to communicate none of the staff speak English
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close to airport

    Stayed in February 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn't to my personal liking but I'm not going to complain

    Location was only 15 mins away from the airport and was perfect for a layover stay between flights.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Good value for money Hotel close to PVG airport
    • Business trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old facility and not much renovation. Breakfast was very basic

    Good location; close to airport

    Stayed in September 2023

  • Reviewed: November 1, 2023

    5.0
    Location was great if you use Shanghai Pudang Airport. Airport shuttle service was good too.
    • Business trip
    • Couple
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    Breakfast place was not good & the menu of breakfast very limited. The way it was served a bit disappointing.

    Location was great in terms of short stay for taking flight from Shanghai Pudong Airport.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Floor in bathroom and bedroom not very clean and thick with dust and hair Husband wore his socks in the shower

    Bed, bedding and towels were very nice and clean

    Stayed in September 2023

Showing 1 - 25

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