Reviews of CM Serviced Apartment Shenzhen Dongmen
No.7 Xinyuan Road, Luohu District,, Luohu, 518001 Shenzhen, China
#10 of 235 hotels in Shenzhen
Guests' ChoiceReview Score
Based on 207 hotel reviews
9.1Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
9.6
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Facilities
9.2
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Staff
9.4
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Value for money
9.3
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Free Wifi
7.6
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Reviewed: April 5, 2025
Carol
Singapore18 Reviews3 helpful votes8.0“Totally enjoyed my stay.”- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
Nothing
Comfortable, quiet, very conveniently located.
Stayed in April 2025
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Reviewed: April 5, 2025
Lai
New Zealand9 Reviews1 helpful vote9.0“Everything is nearly perfect”- • Leisure trip
- • Couple
- • Studio Executive
- • Stayed 1 night
- • Submitted from a mobile device
Reception is 100 out of 100. If a sanitizer spray is provided in the washroom will be much better for hygiene reason.
Stayed in March 2025
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Reviewed: March 26, 2025
Phong
United States5 Reviews10“Good”- • Leisure trip
- • Couple
- • One Bedroom Executive
- • Stayed 5 nights
- • Submitted from a mobile device
So far acceptsble
Excellent reception desk, housekeeping not as expected
Stayed in March 2025
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Reviewed: March 19, 2025
Helena
Canada18 Reviews1 helpful vote10“Staff always give s us excellent service especially Vivi Fong, Very very clean and well maintained property.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Location. Close to subway and shopping.
Stayed in March 2025
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Reviewed: March 14, 2025
Arnold
United Arab Emirates49 Reviews2 helpful votes9.0“Value for money”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
N/A
Perfect location in the busy shopping and street areas. And the room was quiet.
Stayed in February 2025
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Reviewed: March 14, 2025
Pauline
Australia1 review10“Superb Stay at CM Service Apartment Dongmen Shenzhen”- • Leisure trip
- • Family with young children
- • Studio Deluxe
- • Stayed 7 nights
- • Submitted from a mobile device
There is nothing that I don't like
I have thoroughly enjoyed my stay at CM Service Apartment Shenzhen Dongmen. The location is excellent and close to shopping , restaurants and subways. I stayed at the Executive Studio Apartment on 6th Floor with a lovely view of the Dongmen area. The apartment is very clean and well equipped with Microwave oven, good sized refrigerator complete with tableware and even a rice cooker. Best of all the staff especially Doreen , Vivi , Lili , David and Mr Pai have been super helpful and friendly. I will certainly come back for a return visit soon.
Stayed in March 2025
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Reviewed: March 12, 2025
Tan
Malaysia1 review9.0Wonderful- • Business trip
- • Couple
- • Standard King Room （No Window）
- • Stayed 2 nights
- • Submitted from a mobile device
Everything is very good..
Very clean , good location and very helpful staff…
Stayed in March 2025
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Reviewed: March 12, 2025
George
United States196 Reviews59 helpful votes9.0“A very nice and comfortable stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
The "AI" or whatever it is in the room is difficult to work if you don't know Chinese, which made it inconvenient to manage things like the lights, curtain, and especially room temperature, which seemed to reset itself sometimes. While not a problem with the hotel, it's worth noting that, while this area has a lot of places to eat and shop, it is far from many other parts of the city most people visit, so in that way it's a bit inconvenient. Shenzhen is so big that it takes over an hour to go from one end to the other by metro.
Although most of the staff doesn't speak english, they are very willing to help however they can via Google Translate. The room provided lots of seating and the bed was comfortable. Everything was perfectly clean. The location is good if you want to be near Dongman Market, and mere steps from a metro station.
Stayed in March 2025
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Reviewed: March 11, 2025
Ajmal
Austria20 Reviews11 helpful votes10“Very good stay”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Smell in the bath room
Super modern Very nice staff Extremely clean Very good location
Stayed in February 2025
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Reviewed: March 10, 2025
Liew
Malaysia39 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • One Bedroom Executive
- • Stayed 4 nights
- • Submitted from a mobile device
Great Location, Helpful staff. Highly recommended and will come back again.👍👍👍👍
Stayed in March 2025
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Reviewed: March 5, 2025
Annie
United Kingdom21 Reviews1 helpful vote8.0“Good location”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom is tiny
Clean good and good location
Stayed in March 2025
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Reviewed: March 3, 2025
Ivan
United Kingdom66 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard King Room （No Window）
- • Stayed 2 nights
- • Submitted from a mobile device
everything
Stayed in March 2025
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Reviewed: March 2, 2025
Rhiannon
Australia2 Reviews10“Excellent Stay”- • Leisure trip
- • Family with young children
- • Superior King Room （No Window）
- • Stayed 2 nights
- • Submitted from a mobile device
The room did not have a full length mirror and the WiFi required a mobile number verification.
The service was good as we were always greeted by the staff when they saw us. The location was excellent with everything you need (lots of food and shopping) within walking distance. The entrance is located at the rear of the building which you cannot see from the street, but the signange and staff member at the front helped direct us to reception. The room looks exactly like the pictures and was clean and spacious. If you are Mandarin speaking, you can also use the voice activation in the room.
Stayed in March 2025
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Reviewed: March 1, 2025
Su-san
Singapore1 review10Exceptional- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Will stay again when I visit
Stayed in February 2025
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Reviewed: February 26, 2025
Gia
Vietnam8 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard King Room （No Window）
- • Stayed 2 nights
Liaoje metro station in front of hotel , just 1 minute walk, pedestrian street is there also. all is clean and the room look new. everything is great except one of a lady in reception who cannot speak cantonese, she is not friendly and don't care about what customer say. cleaning staff very cute and polite to us. Anyway this place is very high recommend to stay
Stayed in February 2025
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Reviewed: February 20, 2025
Christina
Australia11 Reviews2 helpful votes10“Very enjoyable . Thank you to all the teams & management for making our holiday so enjoyable”- • Leisure trip
- • Group
- • Superior King Room （No Window）
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing at all
The place was super clean Location was excellent Staff was very efficient & helpful We loved it and would definitely recommended
Stayed in February 2025
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Reviewed: February 17, 2025
Ai
Australia11 Reviews8.0“Great stay at such a convenient location, I would highly recommend to anyone visiting Shenzhen.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted from a mobile device
The small breakfast spread has nothing that appealed to us, we headed out to great bakeries in malls for the rest of our breakfasts. They could have considered to increase more westernised fare.
Perfect location with many options for shopping and dining venues, all within walking distance. Laojie train station to get to anywhere is so near with many entrances/exits to street level, also linked to shopping malls. This is a great spot to experience both the old and new offerings of Dongmen district. We were allocated with a top floor room and it was so quiet, perfect rests throughout our stay. Loved the wide shower cubicle and spotless room. Concierge, cleaners and maintenance staff were all polite and helpful. One night duty concierge staff really went above and beyond to ensure that we were picked up by our booked taxi on the street. Keep up the good work!
Stayed in February 2025
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Reviewed: February 8, 2025
Nawaf
Saudi Arabia2 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Studio Deluxe
- • Stayed 1 night
- • Submitted from a mobile device
great location - great staff - great host
Stayed in November 2024
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Reviewed: January 31, 2025
Chung
Hong Kong4 Reviews3 helpful votes10“Definitely worth coming back!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing at all.
The hotel is exceptionally clean and well maintained. The room is quiet with hot shower. The in-room AI control works great and its interaction with us adds fun to our stay. Staff are very courteous and responsive. And the hotel location is perfect - just one block away from Dongmen Pedestrian Street, which is so convenient and yet distant enough from the noises.
Stayed in January 2025
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Reviewed: January 30, 2025
Vivian
Australia16 Reviews1 helpful vote9.0“Great location and loved Dongmen”- • Leisure trip
- • Family with young children
- • Standard King Room （No Window）
- • Stayed 3 nights
- • Submitted from a mobile device
It was a little difficult for our driver to locate the front of the hotel. Location is great, but unable to see the front of the hotel.
Great location, very, very close to shops and restaurants. All staff were helpful and polite. First time visiting Shenzhen and loved Dongmen. It was lively and fun. Would definitely visit and stay again.
Stayed in January 2025
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Reviewed: January 26, 2025
Pinky
Malaysia22 Reviews10“Best place to stay in Shenzhen. Will repeat when I return.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Location and staff was very accommodative in giving us a quiet room as requested at the time of booking
Stayed in January 2025
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Reviewed: January 24, 2025
William
United Kingdom6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
The pull out bed was extremely hard
Room was spacious
Stayed in January 2025
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Reviewed: January 15, 2025
Gordon
Singapore9 Reviews3 helpful votes10“Best location!”- • Leisure trip
- • Family with young children
- • Studio Deluxe
- • Stayed 2 nights
Great location, great size of room, able to support 4 members comfortably.
Stayed in December 2024
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Reviewed: January 13, 2025
Tinnart
Thailand8 Reviews8.0“You must use Taxi to find the hotel after that every thing is OK”- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Almost impossible to find hotel by yourself!
Location
Stayed in January 2025
