It was looking a little tired around the public areas. First impressions were good but as you stayed you noticed that wallpaper was peeling and it needed some attention. Pool was disappointing.

The location and the eminence. Staff were really helpful and lovely. Breakfast was amazing!

Stayed in April 2025

Concierge service and all other employees were great. Hotel was in good location.

Stayed in April 2025

Excellent hotel, great location, brilliant staff. As a Muslim not much choice of halal breakfast.

Stayed in April 2025

The concierge told me that there is a pillow menu in my room, and there isn't any. When I asked the room service to give me the pillow menu, they say there is no such thing. In the end, though I managed to get a foam pillow, it was smaller than usual pillow that looks like for children.

It was so nice of the hotel to send me a birthday cake. The room was spacious.

Stayed in March 2025

Nothing

The stars were super friendly and helpful. The location was excellent as was the breakfast breakfast. The room was fantastic.

Stayed in March 2025

Good location. Easy walking distance to most places inside the city wall. 20 min walk to Yongxingfang, busy market place and eateries. Azure Restaurant at the hotel for meals, although you pay a little more but the service and food was very good. Western and Asian choices. Breakfast was very good with lots of variety. Staff were very friendly and helpful. We enjoyed having a pre dinner, drink in the bar. They have cocktails, beers, top shelf etc. Most of the staff speak a little English but it’s a good idea to have a translating app of some sort. We felt very safe walking around at night.

Stayed in March 2025

The hotel room can be stuffy if you don't open the window.

Service was good, the hotel staff were friendly and accommodating. We were able to arrange for a 4 am airport send off service, and order hotel cooked meal at 9pm. Breakfast is good, with nice local cuisines such as jing gao etc

Stayed in March 2025

The hotel is a little dated and the aircon doesn’t seem to work. We were there in early March and it was very hot in the rooms we had to leave the windows open and I got bitten by insects at night.

Great service and clean hotel.

Stayed in March 2025

Great location, clean spacious room, clean and nice. Amazing breakfast. Thanks!

Stayed in March 2025

Good value and location

Stayed in February 2025

The staff were really helpful with all of our requests and made the stay very memorable. We really loved the extra large King Bed. We will definitely consider staying here again.

Stayed in February 2025

Great staff.. great support from desk, from concierge and restaurant! All people are very kind!!

Stayed in January 2025

First room we went too was far too hot. No temperature control! The hotel moved us to a superior room very quickly !

Great staff. Lovely room. Good location.

Stayed in January 2025

An excellent choice of hotel for my first visit to Xian. Great location and faultless property. The staff could not be more helpful and booking the executive lounge facilities added greatly to the stay. Could not fault the room standards and overall a perfect hotel in which to stay.

Stayed in January 2025

Nothing. Everything was ok

Our stay at Softel was excellent. The room matched the description perfectly. The location is ideal, just a 2-minute walk from the metro station. The staff was very helpful. Kevin provided great assistance with our luggage upon arrival, and everyone was kind and attentive throughout our stay.

Stayed in January 2025

Great location and very helpful staff

Stayed in January 2025

Honestly it was all great

The junior suite was a 5 star experience. The small details in the room and cleanliness were excellent. The staff at the front desk and concierge, Kevin, really made our stay.

Stayed in December 2024

Hotel personnel was very welcoming and available, especially Andy and Lio!

Stayed in January 2025

Even though the hotel is located in a quiet area, I wish it was closer to the subway. The pool area was a bit cold. The design is slightly outdated.

The staff is the hotel's greater asset, specially the concierge Andy - who speaks perfect english and gave us tons of information - the doorman Kevin and the restaurant staff. We loved the breakfast and dinner at Azur. Our room was really cosy.

Stayed in December 2024

The hotel is quite old and needs renovation. We had shower problems in a room and in the other room, the wallpaper was peeling off. The sauna space was poorly managed and the ladies sauna was really small.

Great staff and location, great price. Great breakfast. Big rooms and comfortable beds.

Stayed in December 2024

Mini bar is tricky, we didn't use water but they charged us.

The room, and staff were great. Tgey gave us free upgrade for the room. Staff very respectful and helpful.

Stayed in December 2024

Nothing

Great location and staff. Excellent value.

Stayed in December 2024

overall the facilities and building is a bit dated

great service, facilities a bit tired , staff very friendly and efficient, location also very good

Stayed in November 2024

all facilities in the spa not working

Great location, staff very friendly

Stayed in December 2024