The food was amazing, a lot of choice! The room was very clean and on point, The Staff were very helpful Especially Audrey and Kyrie, they really assisted to have a very comfortable staff, even for late check out as my flight was later in the evening.

Stayed in March 2025

Reception staff not english speaking. Indian foods not available for Breakfast or Dinner/Lunch.

Very supportive staff, good location, cleanliness & Big comfortable rooms . Overall good experience.

Stayed in March 2025

Bit expensive

Cleanliness and the polite staff

Stayed in March 2025

The breakfast

Stayed in March 2025

Broken cabinet handles , far away from subway and bus stops

Breakfast, atmosphere, style, size of the bathroom in double bed room

Stayed in January 2025

The reception staff didn't seem very friendly, not even a smile on their face to greet you. Other than that the main issue for me was the language barrier... no one spoke English when I needed help

The rooms were immaculate but the mini bar was empty 😕

Stayed in November 2024

The pool area was lousy, dressingrooms dirty and outdated.

Looks better in pictures but still a massive complex

Stayed in October 2024

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Huge room, friendly staff

Stayed in August 2024

Almost nobody is speaking English. I have been coming to this hotel for more the 6 years and every year less and less people speak English.

Stayed in August 2024

The bath shower did not function and there were minor chips on the bath.

Cleaning staff were absolutely phenomenal.

Stayed in January 2024

Missing information about hotel facilities in the room

Beautiful hotel, large rooms with everything I needed for a short stay, best breakfast during my stay in China, nice and helpful staff

Stayed in January 2024

More western food please

Stayed in December 2023

The internet speed in the room was very slow. Speed not more than 1 Mbps. Sometime around 0.28 Mbps. I was obliged to go to the reception area where the speed is around 10 Mbps.

Everything was ok except the internet speed.

Stayed in December 2023

The luxury

Stayed in December 2023

The food. Also we had a TV that didn’t work properly. And the staff replaced the room on our last night stay in which should have been resolved immediately.

The Bed had to be the best part of my stay.

Stayed in November 2023

Far away downtown

Facilities

Stayed in September 2023

Wifi was poor affecting ability to work quickly/ easily. English Channel on tv not working.

Comfortable with good business hotel amenities.

Stayed in September 2023

Everything is perfect!

Outstanding stay in your hotel. From the moment I arrived, the warm hospitality and impeccable service made me feel truly welcomed. The staff went above and beyond to ensure every detail was perfect—special thanks to Laura for her attentive assistance and personalized recommendations! The room was a haven of elegance: spacious, immaculately clean, and thoughtfully designed with modern comforts. The plush bed and soundproof windows guaranteed a restful night’s sleep Conveniently located near Hongqiao station, the hotel made exploring Shanghai effortless. Whether for business or leisure, Sofitel Hongqiao delivers a seamless blend of luxury and practicality. I’ll definitely return on my next visit!

Stayed in April 2025

I enjoyed the tranquil ambiance of the indoor pool and the well-equipped fitness center. Every interaction with the staff reflected Sofitel’s commitment to excellence. Highly recommended for us.Hotel l truly embodies the art of French hospitality in the heart of Shanghai!Thank you！！

Stayed in April 2025

Wifi very bad

Stayed in April 2025

N/A

Wow! Beautiful, typical French hotel. So close to Hongqiao airport if you catch the flight nearby, that is the best hotel you can choose.

Stayed in March 2025

Dining options were poor. Air con was not working. We could not turn off the bathroom lights and having already had staff in once who pulled a circuit breaker to turn off the entry light, we slept with them on as we had an early flight and not many hours to sleep. Signage was poor.

Room size was generous. Once upon a time it would have beeb grand.

Stayed in April 2025

My stay at sofitel was absolutely flawless from check-in to checkout. The staff went above and beyond to ensure every detail was perfect—friendly, professional, and genuinely attentive. The room was spotless, beautifully designed, and equipped with luxurious amenities (the bed was like sleeping on a cloud!). Location couldn’t be better: close to airport, yet peacefully quiet. The breakfast buffet offered delicious variety, and the on-site Chinese restaurantexceeded expectations. Special shout-out to molly and audrey for their outstanding service! This isn’t just a hotel; it’s an experience. I’ll definitely return and recommend it to everyone. Thank you for making my trip unforgettable!

Stayed in March 2025

Great place with the loveliest workers who were so helpful，thanks for Molly,Rachel and Audrey,I'd like to come again next time.

Stayed in March 2025