Great location next to wonderful lights filled park...absolutely worth a visit and the hotel is spectacular at night 🌙 clean and staff very helpful - recommend.

Stayed in April 2025

The room was a bit far away from the lobby.

Pan Gate was amazing and it's free for staying guest. The lightings were out-of-this-world! The garden really lived up to it's name! The service at the front door was amazing, special mention to Mr. Emile who was very helpful!

Stayed in April 2025

None

Great location . beautiful garden .friendly staff . comfortable room . Happy with our stay . Staff also helped my husband printed out a important document.very happy 😁

Stayed in March 2025

Very nice room, value for money. Also next to a heritage site that is good. My children like the hotel very much.

Stayed in April 2025

The facility was very good. However, the place was huge hence it feels like a maze. The panmen garden access was excellent. There is a weighing scale in the toilet which I personally feel stressful.

Stayed in April 2025

The dryers at the laundry took forever to dry our clothes A little bit further out from the common tourist spots and about 10min walk to the closest subway

Clean Spacious Quiet Free laundry facilities Exclusive access to Pan Men gardens which were amazing at night

Stayed in April 2025

Got the perfect room with the perfect view , waking up immediately with a great mood

Stayed in March 2025

I realised most of the staff do not know how to handle the situation when other hotel guests suddenly interrupt/interject while handling my requests mid-way. For example, when i was asking where i can go and staff was answering my questions, some other guest came to counter and asked some Qs, staff proceeded to attend to the other guests Qs instead of completing my enquries and asking the other guest to wait. Similarly, at the restaurant, while serving my orders, when another guests call for the staff, the staff seemed flustered and quickly rushed to the other table to attend. So perhaps there can be some training to guide the staff how to handle situations when guests interrupt and politely ask the interrupting guests to wait.

Located just next to Pan Men attraction with unlimited access to it. Facilities and breakfast are great! Special mention to their manager, the bell boy (both in the photo) and security staff who worked together to help me get my backpack left in the first didi car: We had quite a scare on our last day in Suzhou, but thanks to the amazing Pan Pacific Suzhou team, it all turned out well! My husband and I booked a Didi to Suzhou railway station as we wanna head off to Shanghai, but the driver refused to let us put our second luggage in the front seat since his boot had his box of stuff... so he told us to cancel the ride - and the moment we did, he drove off immediately. Everything happened so fast that we didn’t realize my backpack was still in his car 😱 It wasn’t until we were about to leave in another cab that I suddenly noticed it was missing. We quickly requested to pay the driver for the unfulfilled trip (since it was our fault), got out and asked the hotel staff for help. The manager and security team jumped into action—they checked the CCTV and confirmed that my bag was left in the first car. Meanwhile, I managed to contact Didi customer service to get the driver’s number. From there, the hotel manager personally called the driver, convinced him to help arranged for another Didi to bring the backpack back, and even made sure the driver will expedite his help to us by incentivising him with a "red packet" from us (so that the driver will be incentivised to help us solve our problem asap). Within 90 minutes, my bag was back in my hands. Very thankful to the team for all the help rendered! Well done and God bless you all! 😊

Stayed in March 2025

Nothing

The free access to the Panmen Gate classical Chinese garden next to the hotel was a pleasant treat for us. The staff was very prompt in delivering toiletries etc. that we requested to our room, considering our room was located at the end of the many adjoining buildings.

Stayed in March 2025

The pillows were too soft for our liking, nothing else.

It is more than a hotel. It is beautiful, comfortable, clean and convenient. This is a "must stay" hotel in Suzhou. Nice garden within the hotel, which is a tourist attraction. Free entry for guests. There is a shopping mall within walking distance (10 mins). There is a self laundry service next to room 1094 (free with detegent provided). You can do your laundry there (3 washing machines and 3 dryers).

Stayed in March 2025

Nothing that we dislike. Wished we could stay longer..

We loved every corner at this hotel and there was lantern festival at the garden which was amazing.

Stayed in February 2025

The layout of the hotel can be quite confusing to find exits

With Panmen just within the compounds that offers an exceptionally fun night activities and Wu Gong 御宴 just next door make it an wonderful back to the ancient China experience

Stayed in March 2025

The sound insulation is really poor, you can hear every foot steps and also people talking all the time from the communal area

The hotel is good with the exclusive access into the HUGE garden,

Stayed in March 2025

It's not very accessible by public transport

Scenic view Friendly staff Complimentary

Stayed in March 2025

I like the hotel itself has a 5A tourist spot, which allows you to just hike a bit in the early morning and evening freely from the hotel entrance. Localtion is fine, not in the city's center but close enough to every park/garden I meant to visit. Breakfast has various options including western and Chinese cusine. And the most important thing is the hotel does allow you to pay with Mater/visa card which doesn't happen so often in China.

Stayed in February 2025

Breakfast was limited i variety and taste. MRT station is quite a bit of a walk.

Staff upgraded us to a room with balcony. The entire hotel is a magnificent work of art and history.

Stayed in March 2025

The heavy smoke smell in room. Could try to enforce a stricter rule for smoking in non-smoking room.

The staffs are very friendly, from the check-in to check-out. We had a number of requests which was attended to. Due to the smoke smell, we request the room to be changed. It was done without any hesitation . Staffs helped us with food and parcel delivery. The hotel have the traditional modern palace feel. Hotel are linked to Pan-gate, one of the attraction in the city. There is a shopping mall nearby the hotel too, 10-15minutes walk. Very satisfy with the breakfast buffet.

Stayed in January 2025

The access to the garden behind at night has been the best add-on I had on the whole trip. The weather wasn't the best when I visited SuZhou but I spent a whole day touring the hotel and the gardens

Stayed in March 2025

Quite a maze to get around, although it is well described it is still quite easy to get lost.

Great facilities including free access to the garden.

Stayed in February 2025

It was one of the best hotels I’ve ever stayed in; so luxurious. There was a separate bath and shower which is rare in China. The room was spacious, modern and clean with great facilities such as extra toothbrushes, dressing gowns and an iron. The grounds in and around the hotel were amazing. All staff were super helpful especially the front desk staff and the bell boys too! The hotel backs onto the Panmen Scenic Area which is truly magical and FREE! My family will only stay here from now on in Suzhou.

Stayed in February 2025

Can’t find anything don’t like. Too good and value for money.

Excellent place so stay. Took plenty of photographs is the hotel garden. Will definitely come again.

Stayed in January 2025

All was good

Beautiful hotel, cosy clean rooms, nice two restaurants: Chinese and Italian (very nice staff at the last one who speak English very well), entrance to the garden at night is awesome, good service, had a wonderful time there

Stayed in December 2024

Nothing

Very nice hotel excellent service

Stayed in January 2025

Location is super just next to a park with old city wall and pier .hotel design very special.

Stayed in January 2025